Autoville Tire and Car Care

Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5rating 4.8

257 Reviews

97% Would Recommend
Latest Review 4 months ago

Review for Autoville Tire and Car Care
Pam D. on 06/30/2015
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Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
"Understaffed not enough stock"
My car sat for 3 hours before someone looked at it. Then, they didn't have the tire I needed and couldn't get it until "maybe" the next day. I left and went about a block away and had tires replaced in 30 minutes for 40 bucks cheaper than the Autoville quote. Waste of time!!!
Vehicle: Nissan Pathfinder
Service Date: 06/30/2015
Review Created: 06/30/2015 08:23 PM
Shawn M. at Autoville Tire and Car Care responded on 07/02/2015

We are not understaffed. We only have 6 racks to work with and you were told when you dropped off there were many vehicles that were dropped off ahead of yours. The reason we did not have the tires was because someone before you needed the same size. We are a HIGH volume shop and my staff does an excellent job of keeping up with the demand that I put on them to sartisfy our customers. However there are times when we get so many vehicles that drop off that a 6 bay shop will have some difficulties. I do understand your time is valuable to you and I am sorry we did not meet your expectations.