We are not understaffed. We only have 6 racks to work with and you were told when you dropped off there were many vehicles that were dropped off ahead of yours. The reason we did not have the tires was because someone before you needed the same size. We are a HIGH volume shop and my staff does an excellent job of keeping up with the demand that I put on them to sartisfy our customers. However there are times when we get so many vehicles that drop off that a 6 bay shop will have some difficulties. I do understand your time is valuable to you and I am sorry we did not meet your expectations.