B & B Auto Service Inc


Overall Rating 4.94/5Overall Rating 4.94/5Overall Rating 4.94/5Overall Rating 4.94/5rating 4.94

217 Reviews

99% Would Recommend
Latest Review 1 day ago
Robert E. on 05/23/2017
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Robert said Lonnie was very helpful at the business. He took his vehicle in because there was a transmission fluid leak, and they told him to take it to the dealership because it was still under warranty.
Vehicle: Ford Pickup
Category: Service
Service Date: 05/19/2017
Review Created: 05/23/2017
This review was collected via phone interview by Customer Research Inc.
KIM H. on 05/22/2017
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"I wouldn't go anywhere else"
The staff is not only friendly, fair, and knowledgeable, but I feel as if I have known them all my life. I never feel taken advantage of or dismissed when working with them. I would, and do, recommend this shop to everyone I know.
Vehicle: Chrysler PT Cruiser
Service Date: 05/16/2017
Review Created: 05/22/2017 12:26 PM
Bud S. on 05/22/2017
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Spoke with Linda. She said they have always been very satisfied, liked and had good luck with them.
Vehicle: Ford Five Hundred
Category: Service
Service Date: 04/28/2017
Review Created: 05/22/2017
This review was collected via phone interview by Customer Research Inc.
GERRY V. on 05/20/2017
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"prompt service"
car would not start had it towed in starter not working fixed same day extra parts warranty provided by shop saved alot of money
Vehicle: Hyundai Santa Fe
Service Date: 05/16/2017
Review Created: 05/20/2017 04:40 AM
Steve D. on 05/20/2017
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Spoke with Kathy. She said she has always been satisfied with this business.
Vehicle: Buick Regal
Category: Service
Service Date: 05/16/2017
Review Created: 05/20/2017
This review was collected via phone interview by Customer Research Inc.
JASON O. on 05/17/2017
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"I Trust no other shop in Jefferson County!"
What really makes " Having to take the car to the shop" experience is the great service, the Honest service and the fair price! I have been a customer of B&B for over 10 years. Their Automotive specialists are top notch and Lony is such a nice guy he once saved my cat out a tree then fixed our car all in the same hour! The shop guys colored a picture of the Easter bunny for my daughter, and she loved it( Now on my fridge).. The team at B&B always go the extra mile for your safety, they even like dogs and the environment and stuff!!! A great asset to the community.!
Vehicle: Chevrolet Pickup
Service Date: 05/15/2017
Review Created: 05/17/2017 07:47 AM
Lony J., Service Advisor at B & B Auto Service Inc responded on 05/22/2017

I do not remember saving the cat, but having great customers like the Owens family makes it worth coming in each day. Good people and good customers. Thanks for the laugh.

KELLY B. on 05/12/2017
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"Unexpected replacemebt"
Great job and fast!
Vehicle: Honda Odyssey
Service Date: 05/10/2017
Review Created: 05/12/2017 03:35 PM
MARK H. on 05/12/2017
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"Shocks and Tune-up"
Lonny took care of us, showed us the problem and fixed it. My trusted mechanic for years.
Vehicle: Mazda Tribute
Service Date: 05/10/2017
Review Created: 05/12/2017 01:51 PM
KELLY P. on 05/10/2017
Recommended badge inactive Recommended
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"Cordial and procession "
Always excellent service.
Vehicle: Ford Focus
Service Date: 05/08/2017
Review Created: 05/10/2017 04:43 PM
Shon H. on 05/10/2017
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Shon said this business always does a good job and they have good prices.
Vehicle: Toyota Matrix
Category: Service
Service Date: 05/08/2017
Review Created: 05/10/2017
This review was collected via phone interview by Customer Research Inc.
Gerald F. on 05/10/2017
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Spoke with Wanda. She said the staff was very friendly, and personable. They knew what they were doing.
Vehicle: GMC Terrain
Category: Service
Service Date: 05/08/2017
Review Created: 05/10/2017
This review was collected via phone interview by Customer Research Inc.
Corey B. on 05/08/2017
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Corey said this business got him in and out in a timely manner and they got his vehicle repaired.
Vehicle: Ford Pickup
Category: Service
Service Date: 05/04/2017
Review Created: 05/08/2017
This review was collected via phone interview by Customer Research Inc.
Don M. on 05/06/2017
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Don said the business had good prices. The employees had really good customer service. He plans to return for future services on his other vehicle.
Vehicle: Ford Mustang
Category: Service
Service Date: 05/03/2017
Review Created: 05/06/2017
This review was collected via phone interview by Customer Research Inc.
TODD M. on 05/04/2017
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"Excellent Service"
I received excellent service at B&B the friendly professionals there take time to get to know their clients and care about their satisfaction. Great people!!
Vehicle: Ford Mustang
Service Date: 05/02/2017
Review Created: 05/04/2017 04:59 AM
Sandra Z. on 05/02/2017
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Sandra said the business always does well and they were very fast.
Vehicle: Dodge Neon
Category: Service
Service Date: 04/24/2017
Review Created: 05/02/2017
This review was collected via phone interview by Customer Research Inc.
Sharon D. on 04/25/2017
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Sharon said this business does a good job for a fair price.
Vehicle: Buick LeSabre
Category: Service
Service Date: 04/21/2017
Review Created: 04/25/2017
This review was collected via phone interview by Customer Research Inc.
Melissa W. on 04/22/2017
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Melissa said when she went to this business, it took 10 minutes for someone to come to the front desk.
Vehicle: GMC Acadia
Category: Service
Service Date: 04/20/2017
Review Created: 04/22/2017
This review was collected via phone interview by Customer Research Inc.
Lony J., Service Advisor at B & B Auto Service Inc responded on 04/27/2017

We are sorry we did not hear you come in. Sometimes the bell cant be heard over the tools. I do apologize and hope you will come back to see us.

Ken C. on 04/21/2017
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Ken said the business provides good service.
Vehicle: Buick LeSabre
Category: Service
Service Date: 04/19/2017
Review Created: 04/21/2017
This review was collected via phone interview by Customer Research Inc.
Cherry R. on 04/18/2017
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Cherry said she had a great experience with this business. They were quick to find the problem and they were quick to fix it. They gave her a ride home, so she could wait at home.
Vehicle: Chevrolet Cavalier
Category: Service
Service Date: 04/11/2017
Review Created: 04/18/2017
This review was collected via phone interview by Customer Research Inc.
RALPH K. on 04/15/2017
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"Emissions Inspection"
Was able to drop off my vehicle the night before and it was ready to go very quickly the next day. Excellent service, courteous personnel. Always treated with respect here.
Vehicle: Chevrolet Cruze
Service Date: 04/12/2017
Review Created: 04/15/2017 05:04 AM
Displaying Review 1 - 20 of 217 in total