As we discussed when you brought the vehicle back in that there was a big mis-communication between us. We are very sorry for that, we strive to provide the best service for everyone. When you brought the vehicle back in we determined the initial complaint and proceeded to diagnosis that problem. We have worked with you on this problem and it is all fixed now with your approval. I hope you feel that we acted in a good manner to fix the problem and you feel confident with our business again. If you feel that we have worked to your expectations would you please re-score our business so it may show how we responded to the problem.
Thank You For Your Business