ReScore Reviews™ (42)

ReScore
Overall Rating 4.7619055/5Overall Rating 4.7619055/5Overall Rating 4.7619055/5Overall Rating 4.7619055/5rating 4.7619055
Original
Overall Rating 1.8809533/5rating 1.8809533rating 1.8809533rating 1.8809533rating 1.8809533
94% Would Recommend
100% Business Response
Latest Review about 17 hours ago
Verified Customer on 09/23/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Friendly Service"
Process is very easy, just drive your car to the door and drop off. Service is quick and staff friendly. Waiting area comfortable and free car wash when done is wonderful.
Vehicle: 2017 Hyundai Elantra
Category: Service
Service Date: 09/16/2017
Service Type: Repair
Review Created: 09/23/2017 03:53 AM
Verified Customer on 09/22/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Completed Service Under Warranty "
My only disappointment is the car was dirty when I picked it up. Greasy fingerprints on the door where the mechanic grabbed the door repeatedly.
Vehicle: 2013 Hyundai Sonata
Category: Service
Service Date: 09/15/2017
Service Type: Repair
Review Created: 09/22/2017 07:19 PM
Kimberly L. on 09/22/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Quality of service"
I know I'm getting good reliable service when I have your technicians work on my vehicle.
Vehicle: 2014 Hyundai Sonata
Category: Service
Service Date: 09/14/2017
Service Type: Repair
Review Created: 09/22/2017 05:39 PM
Brian H., GENERAL MANAGER at Balise Hyundai responded on 09/23/2017

Hey Kim,

Thank-you so much for your kind words. If you need anything please let me know. Thanks

BRIAN HOUSER
GENERAL MANAGER
413-735-6410 OFFICE
413-519-9090 CELL
BHOUSER@BALISEAUTO,COM
Eric T. on 09/22/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Top notch "
Great service
Vehicle: 2017 Hyundai Elantra
Category: Service
Service Date: 09/16/2017
Service Type: Repair
Review Created: 09/22/2017 05:07 PM
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Mariluz P., receptionist at Balise Hyundai responded on 09/23/2017

Thank you for the positve feedback Eric!

Mariluz Perez
413-735-6410
mperez@baliseauto.com
David G. on 09/22/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Not your usual “ shop”"
No rude, sarcastic jakhole’s here. Very professional an helpful.
Vehicle: 2017 Hyundai Sonata
Category: Service
Service Date: 09/19/2017
Service Type: Maintenance
Review Created: 09/22/2017 08:19 AM
4c913206ddfec386a6c620bedb4102e0?s=28
Mariluz P., receptionist at Balise Hyundai responded on 09/23/2017

Thank you for your feedback David!

Mariluz Perez
413-735-6410
mperez@baliseauto.com
Gary S. on 09/21/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Professionalism "
Nicholas Holder was very knowledgeable, friendly and easy to deal with.
Vehicle: 2013 Hyundai Genesis
Category: Service
Service Date: 09/19/2017
Service Type: Maintenance
Review Created: 09/21/2017 04:45 PM
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Mariluz P., receptionist at Balise Hyundai responded on 09/23/2017

Good morning Gary,

I am pleased to hear Nick was able to answer all of your questions and concerns you may have had. Have a great day!

Mariluz Perez
413-735-6410
mperez@baliseauto.com
Mark G. on 09/21/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Expierence with Balise Hyundia"
Very pleased with all my experiences with Balise Hyundia
Vehicle: 2011 Hyundai Accent
Category: Service
Service Date: 09/18/2017
Service Type: Maintenance
Review Created: 09/21/2017 11:58 AM
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Mariluz P., receptionist at Balise Hyundai responded on 09/23/2017

Thank you for your awesome feedback Mark! We look forward to your next visit.

Mariluz Perez
413-735-6410
mperez@baliseauto.com
Richard H. on 09/20/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"A 5 Star dealer!"
Always a great experience at Balise. They do what they promise, on time, and for a reasonable cost. No reason not to use them!
Vehicle: 2017 Hyundai Santa Fe
Category: Service
Service Date: 09/18/2017
Service Type: Repair
Review Created: 09/20/2017 10:45 AM
4c913206ddfec386a6c620bedb4102e0?s=28
Mariluz P., receptionist at Balise Hyundai responded on 09/21/2017

Thank you for the positve feedback Richard!

Mariluz Perez
413-735-6410
mperez@baliseauto.com
Verified Customer on 09/19/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"They gave me an appointment within two days of my call and they serviced the car quickly and while I was waiting."
They gave me an appointment within two days of my call and they serviced the car quickly and while I was waiting.
Vehicle: 2017 Hyundai Santa Fe S
Category: Service
Service Date: 09/15/2017
Service Type: Repair
Review Created: 09/19/2017 11:44 AM
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Mariluz P., receptionist at Balise Hyundai responded on 09/21/2017

I am glad your last service visit went nice and smooth. We look forward to your future visit!

Mariluz Perez
413-735-6410
mperez@baliseauto.com
Elena V. on 09/19/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"The professionalism and courteousness shown by the General Manager and his staff."
I will definitely recommend Balise Hyundai to many others.
Vehicle: 2004 Hyundai Xg350
Category: Service
Service Date: 09/11/2017
Service Type: Maintenance
Review Created: 09/19/2017 08:41 AM
4c913206ddfec386a6c620bedb4102e0?s=28
Mariluz P., receptionist at Balise Hyundai responded on 09/19/2017

Thank you for the awesome feedback Elena!

Mariluz Perez
413-735-6410
mperez@baliseauto.com
Elaine P. on 09/18/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"People and timely work."
YES YES YES.
Vehicle: 2014 Hyundai Tucson
Category: Service
Service Date: 09/12/2017
Service Type: Maintenance
Review Created: 09/18/2017 06:12 PM
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Mariluz P., receptionist at Balise Hyundai responded on 09/19/2017

Good morning Elaine,

Thank you very much for your kind review, we appreciate your business!

Mariluz Perez
413-735-6410
mperez@baliseauto.com
Michael T. on 09/18/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"It's a good place to service your car"
Yes
Vehicle: 2011 Hyundai Santa Fe
Category: Service
Service Date: 09/13/2017
Service Type: Maintenance
Review Created: 09/18/2017 04:20 PM
4c913206ddfec386a6c620bedb4102e0?s=28
Mariluz P., receptionist at Balise Hyundai responded on 09/19/2017

Thank you for taking the time to give us your review. We look forward to giving you a five star review on your next visit!

Mariluz Perez
413-735-6410
mperez@baliseauto.com
Violet W. on 09/18/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Service Review"
Amazing customer service. In and out in a timely fashion, clean and comfortable waiting area.
Vehicle: 2017 Hyundai Tucson
Category: Service
Service Date: 09/14/2017
Service Type: Maintenance
Review Created: 09/18/2017 02:16 PM
4c913206ddfec386a6c620bedb4102e0?s=28
Mariluz P., receptionist at Balise Hyundai responded on 09/19/2017

Good morning Violet,

Thank you for your business and thank you for your loyalty!

Mariluz Perez
413-735-6410
mperez@baliseauto.com
Joseph K. on 09/18/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"They do the right thing"
The service department made a potential "unhappy experience" a good one through good customer relations by doing the right thing with a repair issue.
Vehicle: 2017 Hyundai Sonata
Category: Service
Service Date: 09/13/2017
Service Type: Repair
Review Created: 09/18/2017 06:10 AM
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Mariluz P., receptionist at Balise Hyundai responded on 09/19/2017

Good morning Joseph,

I am pleased to hear that you had a good experience on your recent service visit. I am glad we were able to help you, we appreciate your business!

Mariluz Perez
413-735-6410
mperez@baliseauto.com
Joseph P. on 09/18/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"grat service"
always great service
Vehicle: 2016 Hyundai Azera
Category: Service
Service Date: 09/11/2017
Service Type: Maintenance
Review Created: 09/18/2017 04:42 AM
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Mariluz P., receptionist at Balise Hyundai responded on 09/19/2017

Thank you for the five star review Joseph!

Mariluz Perez
413-735-6410
mperez@baliseauto.com
Verified Customer on 09/16/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Super friendly "
Great service
Vehicle: 2013 Hyundai Elantra
Category: Service
Service Date: 09/08/2017
Service Type: Repair
Review Created: 09/16/2017 07:50 PM
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Mariluz P., receptionist at Balise Hyundai responded on 09/19/2017

Thank you for the five star feedback!

Mariluz Perez
413-735-6410
mperez@baliseauto.com
Thomas F. on 09/16/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Best service"
Courteous customer service, efficient, shuttle service, atmosphere all outstanding.
Vehicle: 2011 Hyundai Azera
Category: Service
Service Date: 09/13/2017
Service Type: Maintenance
Review Created: 09/16/2017 04:00 AM
4c913206ddfec386a6c620bedb4102e0?s=28
Mariluz P., receptionist at Balise Hyundai responded on 09/19/2017

Thank you for the five star feedback Thomas!

Mariluz Perez
413-735-6410
mperez@baliseauto.com
Verified Customer on 09/14/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Helpful Staff"
Excellent
Vehicle: 2014 Hyundai Sonata
Category: Service
Service Date: 09/12/2017
Service Type: Repair
Review Created: 09/14/2017 09:21 PM
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Mariluz P., receptionist at Balise Hyundai responded on 09/15/2017

The hyundai family is pleased to hear that the service staff was helpful. We look forward to your future service! 

Mariluz Perez
413-735-6410
mperez@baliseauto.com
Verified Customer on 09/14/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great Service"
Great Service
Vehicle: 2015 Hyundai Veloster
Category: Service
Service Date: 09/08/2017
Service Type: Maintenance
Review Created: 09/14/2017 09:11 PM
4c913206ddfec386a6c620bedb4102e0?s=28
Mariluz P., receptionist at Balise Hyundai responded on 09/15/2017

Thank you for your business!

Mariluz Perez
413-735-6410
mperez@baliseauto.com
JEFFREY V. on 09/14/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Warranty repairs "
Again staff is friendly, polite and competent. I do believe Hyundai needs to release some purse strings in regards to allowing the servicing Dealer to replace more items without pressure. This is the first new car where defects are treated as 'big' deals when the are minor adjustments in the real world.
Vehicle: 2016 Hyundai Genesis
Category: Service
Service Date: 09/12/2017
Service Type: Maintenance
Review Created: 09/14/2017 06:20 PM
Brian H., GENERAL MANAGER at Balise Hyundai responded on 09/15/2017

Hey Jeffey,

Thanks for the feedback about your repairs. Again Hyundai doesn't cover loaner cars for adjustments. The wiper issue had to be caused by improper snow removal or by the rodent infestation we discovered under the cowl. Thank-you again for choosing Balise.

BRIAN HOUSER
GENERAL MANAGER
413-735-6410 OFFICE
413-519-9090 CELL
BHOUSER@BALISEAUTO,COM
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