94% Would Recommend
Latest Review 1 day ago
Caroline H. on 05/22/2017
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Caroline said Karen stayed on a Saturday and made sure the service was done before she left.
Vehicle: BMW 325i
Category: Service
Service Date: 05/20/2017
Review Created: 05/22/2017
This review was collected via phone interview by Customer Research Inc.
SUSIE W. on 05/17/2017
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"Everyone there !!"
A great experience buying my car !
Vehicle: Mercedes-Benz E320
Service Date: 05/16/2017
Review Created: 05/17/2017 04:43 AM
CAROLYN B. on 05/07/2017
Recommended badge inactive Recommended
Overall Rating 1/5rating 1rating 1rating 1rating 1
"Repair on X5"
The BMW is leaking oils just as it was before the repair.
Vehicle: BMW X5
Service Date: 05/04/2017
Review Created: 05/07/2017 01:59 PM
Gilberto B. on 04/21/2017
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Gilberto said he knows Jose at the business. He's a very nice guy, and they have good service.
Vehicle: BMW 645Ci
Category: Service
Service Date: 04/20/2017
Review Created: 04/21/2017
This review was collected via phone interview by Customer Research Inc.
BOB S. on 04/20/2017
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"recent service"
excellent!!!! Karen always great
Vehicle: BMW 535xi GT
Service Date: 04/19/2017
Review Created: 04/20/2017 08:50 AM
LEON S. on 04/15/2017
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"Mr. Leon Spencer "
Outstanding customer service!
Vehicle: Chevrolet Tahoe
Service Date: 04/13/2017
Review Created: 04/15/2017 08:52 PM
Mike A. on 04/15/2017
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Mike said this business did a very nice job.
Vehicle: MINI Cooper
Category: Service
Service Date: 03/31/2017
Review Created: 04/15/2017
This review was collected via phone interview by Customer Research Inc.
GUS S. on 04/14/2017
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"Professionalism, honoring commitments, ease of scheduling, and courtesy"
Estimates of cost and time required were met.
Vehicle: BMW 540i
Service Date: 04/07/2017
Review Created: 04/14/2017 07:38 AM
ALAN E. on 04/09/2017
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"First visit"
Very happy with the service and will be returning for all my automotive needs
Vehicle: Mercedes-Benz SL500
Service Date: 04/08/2017
Review Created: 04/09/2017 02:02 PM
LISA D. on 04/07/2017
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"Reliable, flexible, personable!"
Better service you won't find elsewhere: Got the oil filter stand gasket replaced, which, like a good doctor's office, Bavarian has been keeping track of. An inexpensive part with hours of labor to install, but the price was a relief. We got our foggy, scratched -up headlights resealed, too. That blind, yellowed look that gave away my car's 10 years is gone: Crystal clear, and visibility improved! The paint touch-ups took a minimum of time; Service manager Karen smartly took the weather forecast into account to make sure it cured properly before I drove it home in the rain, and let me keep the loaner, no problem. The mechanics and finish guys do excellent work and Karen can translate it for you, helping you stay within budget in terms of money AND time. She and the manager know vehicles --and their customers!-- like no one we've ever been to. Never pushy, always frank, friendly and professional. And that trust is everything. Thanks, everyone.
Vehicle: BMW 335xi
Service Date: 04/06/2017
Review Created: 04/07/2017 07:17 AM
DIETER F. on 04/06/2017
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"best car place in town"
coming here for many years always feel like part of the family - great service - wonderful people - never any problems
Vehicle: Audi A4
Service Date: 04/04/2017
Review Created: 04/06/2017 07:05 AM
LISA M. on 04/01/2017
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"Great service "
Karen is awesome! She is always on top of keeping you informed!
Vehicle: BMW X5 M
Service Date: 03/31/2017
Review Created: 04/01/2017 06:46 AM
RAYMOND P. on 03/30/2017
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"good customer service and value"
This is my second visit to this service garage and so far I consider it a little gem in Kennett Square. The customer service is very accommodating and where else can you take your car for service and stroll around a showroom full of wonderful classic cars for sale and good coffee and cookies?:) They fixed my car's problems right the first time, and at a lower cost than the Mercedes dealer wanted to charge. My only small negative was that the service tech did not clean out debris that had fallen to the floor from working under the dash. Small deal and I am planning to return next month for some additional service work my car needs.
Vehicle: Mercedes-Benz CLK430
Service Date: 03/29/2017
Review Created: 03/30/2017 07:49 AM
Terry S. on 03/24/2017
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Terry said this business has good people.
Vehicle: Lexus ES 350
Category: Service
Service Date: 03/23/2017
Review Created: 03/24/2017
This review was collected via phone interview by Customer Research Inc.
WILBUR R. on 03/22/2017
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"GOOD FRIENDLY SERVICE"
Service was on time and as agreed. Karen was courteous and helpful. Good overall experience.
Vehicle: Lexus RX 350
Service Date: 03/21/2017
Review Created: 03/22/2017 03:42 AM
Jeremy S. on 03/22/2017
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Jeremy said the business did everything in a timely manner, and he has no complaints.
Vehicle: Audi A6
Category: Service
Service Date: 03/18/2017
Review Created: 03/22/2017
This review was collected via phone interview by Customer Research Inc.
BOB S. on 03/20/2017
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"Recent service"
you guys aregreat!!!!
Vehicle: BMW 535xi GT
Service Date: 03/09/2017
Review Created: 03/20/2017 02:21 PM
Peter B. on 03/17/2017
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Peter said he has been going to this business for quite some time. They've always taken good care of his vehicles at a reasonable cost. They are transparent about the service and the prices. Plus they give him a cookie.
Vehicle: Volkswagen GTI
Category: Service
Service Date: 03/13/2017
Review Created: 03/17/2017
This review was collected via phone interview by Customer Research Inc.
MIKE F. on 03/16/2017
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"5 Star from the minute I call for an appointment - "
Super service always!
Vehicle: BMW X3
Service Date: 03/13/2017
Review Created: 03/16/2017 05:13 AM
JOHN B. on 03/08/2017
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"Friendly and helpful service"
Karen and the service team always delivers. I am happy to have found such a great organization to service my car.
Vehicle: Mercedes-Benz CLK500
Service Date: 03/07/2017
Review Created: 03/08/2017 03:06 AM
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