Bay Old Dominion Collision & Service Center


Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5rating 4.7

316 Reviews

98% Would Recommend
Latest Review about 1 month ago
Anne H. on 05/26/2017
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"Got me out of a bind!"
I needed a state inspection, pronto! Surgery earlier in the month meant I wasn't driving until this week. My dealership was not responsive, but Bay Old Dominion was! I got what I was promised and with courtesy and a smile! I will recommend this business wholeheartedly!
Service Date: 05/26/2017
Review Created: 05/26/2017 08:29 AM
Charlotte M. on 10/20/2016
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"Excellent"
ET is kind, and knowledgeable. He takes care of you and worked quickly to get my car repaired. I always have felt that I was being taken advantage of at other shops, but not this one. I will continue to get my vehicle serviced here.
Service Date: 10/06/2016
Review Created: 10/20/2016 03:03 PM
Beth G. on 08/08/2016
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Beth said the employees at this business were very cool and honest.
Category: Service
Service Date: 07/29/2016
Review Created: 08/08/2016
This review was collected via phone interview by Customer Research Inc.
Richard Z. on 08/04/2016
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Richard said the business did a very good job.
Category: Service
Service Date: 07/28/2016
Review Created: 08/04/2016
This review was collected via phone interview by Customer Research Inc.
Natasa P. on 08/03/2016
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Spoke with Jimmy. He said the business did a really good job,
Category: Service
Service Date: 07/27/2016
Review Created: 08/03/2016
This review was collected via phone interview by Customer Research Inc.
Madison M. on 08/02/2016
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Madison said they were very responsive to what he needed to have done.
Category: Service
Service Date: 07/28/2016
Review Created: 08/02/2016
This review was collected via phone interview by Customer Research Inc.
Aubrey O. on 08/02/2016
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Aubrey said the business has the best price, quality of work and customer service.
Category: Service
Service Date: 07/28/2016
Review Created: 08/02/2016
This review was collected via phone interview by Customer Research Inc.
Bill H. on 07/27/2016
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"Bill a satisfied customer"
I'm a parent of an ODU student in Norfolk. My son uses his 1999 Rav4 in daily commutes to class and work so any vehicle down time is more than just a nuisance. The folks at Bay got my son back on schedule during some of the hottest days in July. As I live out of town, its hard for me to be involved in the process, but the team at Bay made it easy
Service Date: 07/18/2016
Review Created: 07/27/2016 09:52 AM
Craig M. on 07/21/2016
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Craig said the business always provides great service. They explained the whole process to him from beginning to end and he feels comfortable with that.
Category: Service
Service Date: 07/07/2016
Review Created: 07/21/2016
This review was collected via phone interview by Customer Research Inc.
Connie K. on 07/21/2016
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Connie said the business is the best.
Category: Service
Service Date: 07/15/2016
Review Created: 07/21/2016
This review was collected via phone interview by Customer Research Inc.
Jack D. on 07/19/2016
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Spoke with Rick. He said they were very responsive and kept him and his son updated.
Category: Service
Service Date: 07/08/2016
Review Created: 07/19/2016
This review was collected via phone interview by Customer Research Inc.
Benjamin R. on 07/15/2016
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Benjamin said he had an excellent experience. No actual work was done and only a diagnosis was done.
Category: Service
Service Date: 07/08/2016
Review Created: 07/15/2016
This review was collected via phone interview by Customer Research Inc.
Ann F. on 07/07/2016
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Ann said she loves the business and she would recommend them.
Category: Service
Service Date: 06/30/2016
Review Created: 07/07/2016
This review was collected via phone interview by Customer Research Inc.
Jasmine D. on 07/06/2016
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Spoke with Chris. He said he had a few difficulties with this business. The communication was bad, they over estimated the cost of the repair and the promise date kept changing. He said he would not recommend this business and he would never return based on this experience.
Category: Service
Service Date: 07/01/2016
Review Created: 07/06/2016
This review was collected via phone interview by Customer Research Inc.
Alvin M. on 06/22/2016
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Alvin said everybody at this business was friendly and knowledgeable. They also kept him up to speed about what was going on with his vehicle and what they were doing.
Category: Service
Service Date: 06/10/2016
Review Created: 06/22/2016
This review was collected via phone interview by Customer Research Inc.
Michael/kerrie S. on 06/15/2016
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Kerrie said they did a great job and they were nice.
Category: Service
Service Date: 06/10/2016
Review Created: 06/15/2016
This review was collected via phone interview by Customer Research Inc.
Karen P. on 06/09/2016
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Karen said she has used this business before and was very pleased. They are very reputable, trustworthy, efficient and reasonable. They were agreeable and worked with her.
Category: Service
Service Date: 06/03/2016
Review Created: 06/09/2016
This review was collected via phone interview by Customer Research Inc.
John T. on 06/08/2016
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Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
John said this business had poor communication and he would not recommend them due to this issue.
Category: Service
Service Date: 06/06/2016
Review Created: 06/08/2016
This review was collected via phone interview by Customer Research Inc.
Alexandra K. on 06/02/2016
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Alexandra said it took a couple of days to get her vehicle back and that was fine.
Category: Service
Service Date: 05/26/2016
Review Created: 06/02/2016
This review was collected via phone interview by Customer Research Inc.
Ian D. on 06/02/2016
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Ian said he has always used them and everything always goes well. They did a good job replacing his tire.
Category: Service
Service Date: 05/26/2016
Review Created: 06/02/2016
This review was collected via phone interview by Customer Research Inc.
Displaying Review 1 - 20 of 316 in total