Baytown Auto Collision Center

Steven said everything transpired as promised.

Spoke with Phyllis. She said the repair was done in a timely manner. She was somewhat satisfied with the communication, but not completely because it was a little hard to get in contact with the person doing the repair, but she managed to talk to him on her third call. She appreciates being treated with respect and understanding.

Nancy said the bumper took 3 weeks instead of the 2 that she thought it was going to take due to a parts delay.

Gene said the personnel did a good job, but his vehicle was not ready when promised. They said it would take 15 days, but it took 28 days because there was an insurance company delay.

Cheryl said there is bubbling in the paint work. She said she will have to return to have it looked at. The vehicle was about 1 week late because of the holidays. She said it did not bother her because she had a rental vehicle. The business only called at the end of the repair process. She had to call her insurance adjustor to find out how the repair was going. She said the communication could have been improved. The quality of the body work and the overall repair was good because the front end of the vehicle was very heavily damaged.