Review for Baytown Auto Collision Center
Cinthia P. on 10/18/2012
Cinthia said this was her first accident and she did not know that she had to inform the business she was going through her insurance company. She brought her vehicle to the business on Tuesday and they told her it would be ready one week from Wednesday. Her rental vehicle was on her credit card and the insurance company informed her on the delivery date that it was her last day to be covered by the rental. She called the business but the representative was busy. She told the person at the desk that she needed a response from the representative quickly, but he did not call back. She made several calls that were not returned. She finally called and insisted on speaking with him and got him on the phone. He told her that her vehicle would be ready on Friday and it was currently being painted. When she told him the insurance company informed her that it was the last day they would cover her rental he was surprised to find out she was using insurance. He said he called the insurance company and told them he needed more money for more parts. They had to wait for an adjustor to come out and approve the addtional work. She said later she asked him why he did not tell her that they needed additional parts until he found out she was using insurance. She explained to him that she has small children and the rental vehicle was extremely small and his response was that he didn't know what to tell her. The repair took a full month. She said she finally got in contact with a representative named Sonya who dealt with the situation better. When the vehicle was delivered to her it was dirty, there was paste in the back, and the seatbelt was broken. The license plate frame that was broken in the accident was not fixed and the taillight was fixed but with a used part. She said she would not recommend this business to others based on this visit.
Service Date: 10/15/2012
Review Created: 10/18/2012
This review was collected via phone interview by Customer Research Inc.