took my new truck in for service because of a TPMS light that came on the dash. (Brand new truck). took it in The service Dept first changed the BCM (Body control module) ans said it was fixed. on the way home the light came on again. took it back and they found the Truck was missing the TPMS sensors in the wheels. ( Bill Pierre ford got the truck from their sister store, Harris Ford). Seems the wheels were stolen when the truck was at Harris Ford. When they replaced the wheels they didnt put new sensors in the truck. At this point i have owned the truck less then 2 weeks and truck has been in the service dept a week and a half. (Strike One)
I got with the Regional Customer Service Rep for Ford and he called Bill Pierre ford to work out the issues.
OK i got the truck back. Seahawks win the Superbowl. Wife and i head to downtown Seattle for the Parade. While in stop and go traffic on Hwy 99 the truck completly looses power. After about 15 min power comes back. I drive to Bill Pierre Ford and they said the truck has a shorted battery and they replace it and we miss the first ever Seahawks Super Bowl Parade. (Strike 2).
2 weeks later, Wife and i again take the truck to Stevens pass to go skiing. as we are pulling in to the Nordic parking lot the truck again dies. wont restart till after about 30 min this time.
back truck into a parking spot while i got power and we go skiing.
On the way home in heavy snow and bad roads. Truck looses power again while driving this time doing 45 MPH. I was lucky enough to get it to the side of the road barely in a chain up area. called the sales Dept since service was closed. They said call Ford Road Side. which we did.
Ford Road side could not get anyone to us for 3 hours. So we were stuck on the side of the road till a wrecker showed up.
Snow plows almost hit us 2 times. we were barely off the road a foot. Cops came and sat behind us with their lights on for safety for a bit but had to go because of other accidents. When wrecker finally showed. He towed us to Bickford Ford in Snohomish. which was closed at the time. We ended up walking 6 miles back to our house because nothing was open by the time we got back to town.
Bickford right away knew where to go to check for an issue.
Bickford went right to the BCM ( Body control Module) that Bill Pierre Ford replaced. Bickford found a loose connector on the BCM. Which caused the trucks brain to shut down.
Long story short. Bill Pierre Ford Failed to install the TPMS sensors in the new wheels after they were stolen. Bill Pierre failed to diagnose the first power failure. Bill Pierre Ford could have caused a serious accident to my truck, my family or anyone else on the road with the truck loosing power while in motion. (STRIKE 3).
Lucky no one got hurt. I will never go back to the service Dept at Bill Pierre Ford. I will be visiting Bickford for all my service needs.
The Sales Dept was awesome at Bill Pierre Ford though. Went out of their way to help while they didnt have to.
The Regional Manager for Ford Customer Service was great as well.
avoid Bill Pierre Ford Service Department if you can.
Not Recommended
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I got with the Regional Customer Service Rep for Ford and he called Bill Pierre ford to work out the issues.
OK i got the truck back. Seahawks win the Superbowl. Wife and i head to downtown Seattle for the Parade. While in stop and go traffic on Hwy 99 the truck completly looses power. After about 15 min power comes back. I drive to Bill Pierre Ford and they said the truck has a shorted battery and they replace it and we miss the first ever Seahawks Super Bowl Parade. (Strike 2).
2 weeks later, Wife and i again take the truck to Stevens pass to go skiing. as we are pulling in to the Nordic parking lot the truck again dies. wont restart till after about 30 min this time.
back truck into a parking spot while i got power and we go skiing.
On the way home in heavy snow and bad roads. Truck looses power again while driving this time doing 45 MPH. I was lucky enough to get it to the side of the road barely in a chain up area. called the sales Dept since service was closed. They said call Ford Road Side. which we did.
Ford Road side could not get anyone to us for 3 hours. So we were stuck on the side of the road till a wrecker showed up.
Snow plows almost hit us 2 times. we were barely off the road a foot. Cops came and sat behind us with their lights on for safety for a bit but had to go because of other accidents. When wrecker finally showed. He towed us to Bickford Ford in Snohomish. which was closed at the time. We ended up walking 6 miles back to our house because nothing was open by the time we got back to town.
Bickford right away knew where to go to check for an issue.
Bickford went right to the BCM ( Body control Module) that Bill Pierre Ford replaced. Bickford found a loose connector on the BCM. Which caused the trucks brain to shut down.
Long story short. Bill Pierre Ford Failed to install the TPMS sensors in the new wheels after they were stolen. Bill Pierre failed to diagnose the first power failure. Bill Pierre Ford could have caused a serious accident to my truck, my family or anyone else on the road with the truck loosing power while in motion. (STRIKE 3).
Lucky no one got hurt. I will never go back to the service Dept at Bill Pierre Ford. I will be visiting Bickford for all my service needs.
The Sales Dept was awesome at Bill Pierre Ford though. Went out of their way to help while they didnt have to.
The Regional Manager for Ford Customer Service was great as well.
avoid Bill Pierre Ford Service Department if you can.