ReScore Reviews™ (1)
92% Would Recommend
Latest Review 17 days ago
MARTHA S. on 02/03/2016
The service people are very friendly and kind. However, it took multiple visits, two tows and over two and a half weeks to figure out what was wrong with my car. The service hours were also super inconvenient, they closed at 5 every night, so I had to rush from work to get there (I think the hours have changed since my visit though).
Vehicle: FORD FOCUS
Service Date: 01/22/2016
Review Created: 02/03/2016 06:45 AM
GLORIA S. on 01/19/2016
JENNIFER G. on 01/04/2016
KATRINA P. on 01/02/2016
Keith F. on 12/28/2015
"A Good Experience"
We had an excellent sales customer service experience during our purchase search-and-purchase-process. One of the reasons we came back to Pierre for our eventual minivan purchase was because of the friendly and low-pressure sales approach we received. Matt connected us with James, who helped us in the test-drive process. Jessica helped my wife to feel comfortable in the buying process. And the Floor Manager, Ted, sealed it for us with his kind patience and flexibility in the negotiation process. Thank you!
Sales Date: 12/24/2015
Review Created: 12/28/2015 03:18 PM
AARON C. on 12/26/2015
"Was professional and friendly sales staff. "
No pressure on the sale which was appreciated. Allowed me several test drives and looking at several different cars. Was very quick on the paper work and didn't have to spend all day there.
Vehicle: MERCURY MILAN
Service Date: 12/14/2015
Review Created: 12/26/2015 10:28 AM
PATRICK C. on 12/19/2015
JIM P. on 12/06/2015
EMILY M. on 11/02/2015
"Easy Scheduling & Fast Service"
Scheduled online the night before. Brought the car in at 9am, had it back by 11am for oil change, general service and recall checks. Easy, fast, and friendly.
Vehicle: FORD ESCAPE
Service Date: 10/22/2015
Review Created: 11/02/2015 01:03 PM
ROBERT C. on 10/26/2015
"Excellent Service and a personal touch"
Sundie was on top of everything and was proactive with updating me on any changes from the original quote of time or budget.
Vehicle: FORD SUPER DUTY F-350 SRW
Service Date: 10/15/2015
Review Created: 10/26/2015 03:07 PM
KRISTAL M. on 10/19/2015
"The service staff are extremely courteous, but my brakes still squeal."
I brought my low miles (70k) 2003 Ford Ranger in for brake service several months ago, and the telltale grinding was replaced with over-the-top squealing. I lived with it for a couple of thousand miles, telling myself it was just the brakes re-seating themselves, while the baristas at my local coffee shack covered their ears at my approach. Finally, I took it in to have the new annoyance addressed. The squealing has definitely been reduced after this latest service, but is still present. I trust we'll work through this, but it hasn't been a great experience, in spite of the kind staff. I will counter this by saying that this is my first negative experience in 12 years of working with them, so I would still recommend them on the whole.
Vehicle: FORD RANGER
Service Date: 10/07/2015
Review Created: 10/19/2015 10:35 PM
STEPHANIE W. on 09/27/2015
Paul Z. on 09/14/2015
"So bad "
They sell cars in accidents !!! Be careful I am one of many victims so far!!!
Service Date: 09/14/2015
Review Created: 09/14/2015 10:29 PM
Gill V. on 08/15/2015
My experience with the sales staff was honest and strait forward. Thank you for all your hard work.
Sales Date: 06/29/2015
Review Created: 08/15/2015 09:34 PM
Laurie B. on 07/29/2015
"Don't feel They were completely honest"
Received an offer in mail for them to buy back my 2013 Escape because they are in demand. Said they would give you up to 110% of blue book price..didn't even get 100%, in fact didn't even know what they gave me till the end. Second they said they were confident they could get you into new car with no out of pocket expense....not true cost me $3000 + $112 more per month. Next they said they could get you the same payment and in most case a less payment....not true cost me another $112.00 MORE PER MONTH after telling them over and over I could not go more that $25 more per month or it could create a hardship...I feel taken advantage of since I was there myself and I guess a total push over. After hours (4) and getting paperwork done the car cost way more than listed (I know I had some negative equity..but they don't tell you that in the beginning and don't listen to you when you tell them what you can afford). After signing paperwork, I went back next day and to add salt to the wound I was told oh, by the way you know that 1.9% finance rate I told you got through Ford Motor credit company, well we can't get that for you because of the negative equity but hey we got you just as good at 3.84% and we will give you an additional $750 rebate but you look at the difference in the interest rate over 84 months is about $2500 more so the extra $750 rebate is not biggy and also your payment went up $18 dollar. But if you drop the gap insurance it is only increase of a measly $12.00 and you get the extended warranty. I should of at the point asked for my old car back and walked but I was to upset. This is the third car bought from them but this definitely will be my last and I will never recommend them to anyone. The salesmen was nice and so was the finance person but when I get home I realized that it was just to get me to sign. Unhappy and disappointed. They should not send out those notice if they can't stand behind them.
Sales Date: 07/29/2015
Review Created: 07/29/2015 11:13 PM
MARGARET S. on 07/25/2015
"Service work review"
Service & work was fine. Wish the service hours were more convenient. One late night during the week or Sat would be helpful. It is difficult for me to schedule something with my current work schedule.
Vehicle: FORD ESCAPE
Service Date: 07/13/2015
Review Created: 07/25/2015 01:28 PM
LAUREN M. on 07/18/2015
"did not fix the problem"
engine light was on $ 1,500 later light still on
Vehicle: FORD TAURUS
Service Date: 07/07/2015
Review Created: 07/18/2015 02:34 PM
ethan z. on 07/04/2015
"Oil change and maintenance"
My first maintenance, including oil change and some regular inspections. Those guys were super fast and very nice. One thing I want to mention is that they haven't sync up their schedule with online appointment system. Call to make an appointment is the best way.
Vehicle: FORD MUSTANG
Service Date: 06/22/2015
Review Created: 07/04/2015 04:59 PM
IRVING K. on 06/28/2015
Matt T. on 06/26/2015
Have nothing good to say about these folks. My sister and I got a car through them and several things. First my sister had great credit at the time and this did not result in a good interest rate. Second, the car was at least 5000 more than it should have been. Third, the finance company they used has been sued numerous times. Because of how awful the loan was, I got another car at another dealer through Ford Credit and we gave the car back to the finance company. Yes it will hurt our credit for a couple more years, but whatever. This dealer will get its due in the end.
Sales Date: 08/01/2011
Review Created: 06/26/2015 01:44 PM
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