Bill Pierre Ford

From the managers down to the customer pr people, great place to do business!!

fast turnaround on work brought in w/o
appointment

In addition to getting everything done that I needed, I was extremely pleased with the following:

1. I asked them to look at brakes and suspension fearing the worst (135,000 miles on my car) but they said I don't need to do anything. That gives me great confidence that they won't recommend unnecessary repairs.

2. I had totally forgotten about a $200 credit for prior work done at Bill Pierre. They took it off my bill without my asking. Again, 100% honesty.

They work hard to get you aproved no matter your situation. But I must say it take forever! Make sure to plan for the whole day!You might be looking at 6 hours or more. And since they do sell used cars, I guess they don't fill up the tank of the car when you buy it, although you do get to take it home the same day, and they do have a pretty good selection. I would recommend a table in the waiting lobby where the couches are because they offer you a drink but no table to put it on, so it would be nice to be comfortable since you most likely will be waiting awhile. But overall I would recommend them!

Bought a brand new 2013 Ford Edge. There was a problem with the body/panel on the passenger side. Clips missing when delivered from the factory (not sure how that happens). Bill identified the issue, got my wife a rental car (issue with enterprise employees driving while taking my 19 month old son and wife to pick up her rental). Bill addressed enterprise, had a positive upbeat attitude, apologized for enterprises behavior, and fixed the vehicle quickly. Not what you want to go through when you buy a brand new vehicle and live over an hour away.....however, it's not the service centers fault and they took ownership with a smile. Enterprise called my wife to apologize and offered to mail some discounted rates/coupons for future service. Haven't received anything from them......