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Bill Pierre Ford

Average Score
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
3.0
(75 Reviews)
9
Write a Review

Score Details

Last 30 Day Trend

Inactive Business

ReScore Reviews

ReScore
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
Original Review
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
0
Total ReScores
-
ReScore Average
9
Net Promoter Score ®

Business Details

About

Bill Pierre Ford has a large inventory and competitive pricing. We are ready to serve you and are commited to customer care at Bill Pierre Ford. Our goal is to provide quick and correct service every time with every vehicle. Bill Pierre Ford has a large inventory and competitive pricing. We are ready to serve you and are commited to customer care at Bill Pierre Ford. Our goal is to provide quick and correct service every time with every vehicle.

Categories
Ford Dealer , New Car Dealer, Auto Repair
Contact
(206) 364-2200
No Business Hours Provided

Business Hours

* Pacific Time (US & Canada)
11525 Lake City Way NE Seattle, WA 98125

Score Details

Last 30 Day Trend

Inactive Business

ReScore Reviews

ReScore
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
Original Review
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
0
Total ReScores
-
ReScore Average
9
Net Promoter Score ®

Business Details

About

Bill Pierre Ford has a large inventory and competitive pricing. We are ready to serve you and are commited to customer care at Bill Pierre Ford. Our goal is to provide quick and correct service every time with every vehicle. Bill Pierre Ford has a large inventory and competitive pricing. We are ready to serve you and are commited to customer care at Bill Pierre Ford. Our goal is to provide quick and correct service every time with every vehicle.

Categories
Ford Dealer , New Car Dealer, Auto Repair
Contact
(206) 364-2200
No Business Hours Provided

Business Hours

* Pacific Time (US & Canada)
11525 Lake City Way NE Seattle, WA 98125

Score Details

Last 30 Day Trend

Inactive Business

ReScore Reviews

ReScore
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
Original Review
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
0
Total ReScores
-
ReScore Average
9
Net Promoter Score ®

Business Details

About

Bill Pierre Ford has a large inventory and competitive pricing. We are ready to serve you and are commited to customer care at Bill Pierre Ford. Our goal is to provide quick and correct service every time with every vehicle. Bill Pierre Ford has a large inventory and competitive pricing. We are ready to serve you and are commited to customer care at Bill Pierre Ford. Our goal is to provide quick and correct service every time with every vehicle.

Categories
Ford Dealer , New Car Dealer, Auto Repair
Contact
(206) 364-2200
No Business Hours Provided

Business Hours

* Pacific Time (US & Canada)
11525 Lake City Way NE Seattle, WA 98125
All Departments' Reviews
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
3.0
(75 Reviews)

TC
gravatar
THOMAS C.
Seattle, WA
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
10/25/2014
verified customer Verified Customer
Category: Service
Ford Recall repair
Bill Pierre Ford is the closest for dealer to downtown Seattle.

1) Don't turn a recall repair into a sales opportunity by bombarding me with follow up email to try to get me to sell my car, this is off putting, when I am bringing in my car to get a recalled repair done
2) When I arrived at the "repair center", there was a row of offices next to the ingress bays. I sat in my car for a period and finally walked over to one of the offices and asked what I was supposed to do. The repair ?greeter? asked me for my name, then told me that another ?greater? was responsible for my case... who was then found to be on break and this person had to handle my intake and it certainly seemed like a burden on them. It was a little disconcerting to have to initiate this conversation, no one came out to tell me what was happening. As someone who works only with independent repair companies, it truly drove home how disconnected the corporate repair environment is. There is an underlying assumption that I should know how this process worked, and I really felt a little stupid because I didn't know. No one should ever feel stupid when they are interacting with a company who's business depends on them
3) When we made the reservation, I had to wait until I was from a business trip so that there were two drivers to move the car to the repair shop, drive home and then go pick the car up. After arrival, I was informed that I could have gotten a shuttle from the shop... at which point I asked "why didn't you tell us that when we made the reservation?" It was not apparent from any of the interaction we had during the reservation process. I will point out that my father, who made the reservation, is a retired Ford Engineer, I am a business owner, and my wife is an attorney. There are no dumb people here at my end.
4) Don't bother getting reviews from people, especially when I have to take significant time out of my life to let you repair your recalled problem, it probably won't turn out well.
Not Recommended
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