Billy Navarre Hyundai of Lake Charles


Overall Rating 4.31/5Overall Rating 4.31/5Overall Rating 4.31/5Overall Rating 4.31/5rating 4.31

274 Reviews

ReScore Reviews™ (4)

ReScore
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5rating 3.0rating 3.0
Original
Overall Rating 2.25/5Overall Rating 2.25/5rating 2.25rating 2.25rating 2.25
87% Would Recommend
100% Business Response
Latest Review 3 days ago
Michael S. on 08/15/2017
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"Quick Lube is Great"
This place is quick and extremely nice. It's a different perspective too since you stay in your car while they do certian things such as oul changes an i find that very cool because you onow they wont mess up. The only problem is the wait time, but them having many satisfied customers coming for servicing is no reason to take away a star on their rating.
Vehicle: 2017 Hyundai Tucson
Category: Service
Service Date: 08/12/2017
Service Type: Maintenance
Review Created: 08/15/2017 12:50 PM
Richard L. on 08/14/2017
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"They focus on taking care of you. Very clean waiting room. Providing fresh cookies and coffee is a nice touch. Having wifi available and the morning newspaper layer out on the table. The hostess/ phone operator very professional. "
They do it right. Other nice touch is giving you a free car wash.
Vehicle: 2011 Hyundai Santa Fe
Category: Service
Service Date: 08/07/2017
Service Type: Repair
Review Created: 08/14/2017 06:59 AM
Karen K. on 08/13/2017
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"nice friendly atmosphere and good treatment"
well organized
Vehicle: 2017 Hyundai Santa Fe S
Category: Service
Service Date: 08/07/2017
Service Type: Maintenance
Review Created: 08/13/2017 01:24 PM
Kraig D. on 08/10/2017
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"Exceptional customer service"
Everything I needed done was taken care of in a timely manner with great communication from start to finish.
Vehicle: 2017 Hyundai Sonata
Category: Service
Service Date: 08/07/2017
Service Type: Maintenance
Review Created: 08/10/2017 11:16 AM
Verified Customer on 08/09/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Collision repair. "
Took me to Enterprise to rent a car. Suggested start date on a Monday to avoid a holiday conflict and allow time for parts to arrive. Gave me a call when another part was needed and contacted insurance for an OK - I was spared having to deal with unfamiliar routine.
Vehicle: 2009 Hyundai Sonata
Category: Service
Service Date: 08/04/2017
Service Type: Maintenance
Review Created: 08/09/2017 09:11 PM
Darrell H. on 08/09/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Awesome "
Awesome
Vehicle: 2017 Hyundai Sonata
Category: Service
Service Date: 08/05/2017
Service Type: Maintenance
Review Created: 08/09/2017 05:04 AM
Verified Customer on 08/09/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Service "
Only complaint is large complex. Gets confusing which place to go to. Overall , folks friendly., just kind of feel like a cattle call
Vehicle: 2016 Hyundai Sonata
Category: Service
Service Date: 08/04/2017
Service Type: Maintenance
Review Created: 08/09/2017 04:47 AM
Verified Customer on 08/08/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Service"
Wonderful service !
Vehicle: 2011 Hyundai Tucson
Category: Service
Service Date: 08/05/2017
Service Type: Maintenance
Review Created: 08/08/2017 10:47 AM
Georgia B. on 08/05/2017
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"Had an oil change"
Fast service
Vehicle: 2017 Hyundai Sonata
Category: Service
Service Date: 07/28/2017
Service Type: Maintenance
Review Created: 08/05/2017 01:21 AM
Christopher E. on 08/01/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Fantastic service"
This place takes such good care of you.
Vehicle: 2017 Hyundai Elantra
Category: Service
Service Date: 07/28/2017
Service Type: Maintenance
Review Created: 08/01/2017 01:39 PM
Verified Customer on 08/01/2017
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"Friendly service"
Everyone did well and as timely as they could taking into account how busy it was
Vehicle: 2017 Hyundai Tucson
Category: Service
Service Date: 07/26/2017
Service Type: Maintenance
Review Created: 08/01/2017 10:08 AM
PATRICIA L. on 07/31/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Service"
The abundance of service stalls and workers
Vehicle: 2016 Hyundai Santa Fe S
Category: Service
Service Date: 07/19/2017
Service Type: Maintenance
Review Created: 07/31/2017 12:51 PM
Cassie S. on 07/29/2017
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"Mr. ALEX MAKES IT A GREAT PLACE FOR SERVICE"
5 Star Mr. ALEX TAKES SUCH GOOD CARE OF HIS SERVICE CUSTOMERS. TAKES THE TIME TO EXPLAIN EVERYTHING ABOUT THE SERVICE YOU NEED AND GOES OVER YOUR PREVIOUS SERVICE VISIT TO MAKE SURE WHAT EVER THE TECH HAS RECOMMENDED ISN 'T SOMETHING YOU PREVIOUSLY HAD DONE AND MAKES SURE YOU NEED THE RECOMMENSATIONS.. HE IS AWESOME
Vehicle: 2013 Hyundai Veloster
Category: Service
Service Date: 07/20/2017
Service Type: Maintenance
Review Created: 07/29/2017 07:39 PM
Jennifer G. on 07/27/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Excellent customer service "
I live in Houston and was on vacation so I decided to take care of the recall on my car.I was very impressed with the way I was treated and the amount of time it took to get the job done. Would definitely recommend.
Vehicle: 2013 Hyundai Sonata
Category: Service
Service Date: 07/20/2017
Service Type: Repair
Review Created: 07/27/2017 04:06 PM
Lena O. on 07/21/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Professional "
Yes
Vehicle: 2017 Hyundai Elantra
Category: Service
Service Date: 07/18/2017
Service Type: Maintenance
Review Created: 07/21/2017 12:00 PM
Stein N. on 07/21/2017
Recommended badge inactive Recommended
Overall Rating 1/5rating 1rating 1rating 1rating 1
"Sam at the Lube was pleasant but nothing else was pleasant"
Severely disappointed in the overall experience.
Vehicle: 2016 Hyundai Genesis
Category: Service
Service Date: 07/14/2017
Service Type: Maintenance
Review Created: 07/21/2017 05:29 AM
Jeremy P. at Billy Navarre Hyundai of Lake Charles responded on 07/23/2017

Thank you for your feedback. 

Linda M. on 07/20/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Oil Change with Tire Rotation"
Your establishment has always provided quality work with qualified, professional employees.
Vehicle: 2016 Hyundai Tucson
Category: Service
Service Date: 07/12/2017
Service Type: Maintenance
Review Created: 07/20/2017 06:41 PM
Loris B. on 07/18/2017
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"Keeping you posted on updates when waiting on your car to be serviced"
Kudos to Gage Navarre, he is an asset to your business. Very nice, polite, well mannered young man.
Vehicle: 2013 Hyundai Sonata
Category: Service
Service Date: 07/13/2017
Service Type: Repair
Review Created: 07/18/2017 08:27 PM
Verified Customer on 07/18/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great"
Awesome
Vehicle: 2017 Hyundai Elantra
Category: Service
Service Date: 07/15/2017
Service Type: Maintenance
Review Created: 07/18/2017 03:39 PM
Verified Customer on 07/18/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Excellent"
Excellent service
Vehicle: 2017 Hyundai Elantra
Category: Service
Service Date: 07/13/2017
Service Type: Maintenance
Review Created: 07/18/2017 01:24 PM
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