Billy Navarre Hyundai of Lake Charles


Overall Rating 4.3/5Overall Rating 4.3/5Overall Rating 4.3/5Overall Rating 4.3/5rating 4.3

287 Reviews

ReScore Reviews™ (4)

ReScore
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5rating 3.0rating 3.0
Original
Overall Rating 2.25/5Overall Rating 2.25/5rating 2.25rating 2.25rating 2.25
87% Would Recommend
100% Business Response
Latest Review 5 days ago
Barbara E. on 09/19/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Barbara E"
Great personalized customer service!
Vehicle: 2013 Hyundai Santa Fe S
Category: Service
Service Date: 09/16/2017
Service Type: Repair
Review Created: 09/19/2017 06:38 PM
Carolyn R. on 09/19/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Ms."
You don't have to get out of your car in order for your service to be done.
Vehicle: 2012 Hyundai Accent
Category: Service
Service Date: 09/16/2017
Service Type: Maintenance
Review Created: 09/19/2017 05:35 PM
Frieda P. on 09/19/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Waiting room accomodations pleasant and comfortable which neutralized any discomforts that usually come with waiting"
I would not hesitate to use your service again
Vehicle: 2013 Hyundai Santa Fe S
Category: Service
Service Date: 09/14/2017
Service Type: Repair
Review Created: 09/19/2017 12:35 PM
Verified Customer on 09/15/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Friendly"
Uplifting
Vehicle: 2011 Hyundai Tucson
Category: Service
Service Date: 09/07/2017
Service Type: Maintenance
Review Created: 09/15/2017 04:53 PM
David B. on 09/15/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Cynthia always is ready to help us. I recommend her and will buy another vehicle from her. She is helpful to her clients always."
Yes.
Vehicle: 2013 Hyundai Sonata
Category: Service
Service Date: 09/06/2017
Service Type: Repair
Review Created: 09/15/2017 07:12 AM
Verified Customer on 09/14/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Oil change"
Great service crew
Vehicle: 2016 Hyundai Tucson
Category: Service
Service Date: 09/11/2017
Service Type: Maintenance
Review Created: 09/14/2017 01:22 PM
Molly B. on 09/07/2017
Recommended badge inactive Recommended
Overall Rating 1/5rating 1rating 1rating 1rating 1
"Nothing great"
Horrible customer service reps, do not fix things asked to be fixed, charge for things that have already been done. Blames customers for the issue
Vehicle: 2013 Hyundai Sonata
Category: Service
Service Date: 08/25/2017
Service Type: Repair
Review Created: 09/07/2017 08:37 PM
Jeremy P. at Billy Navarre Hyundai of Lake Charles responded on 09/10/2017

Thank you for your feedback.

Verified Customer on 09/06/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great Service"
All workers were friendly, great customer service.
Vehicle: 2017 Hyundai Sonata
Category: Service
Service Date: 09/02/2017
Service Type: Maintenance
Review Created: 09/06/2017 12:44 AM
Verified Customer on 09/04/2017
Recommended badge inactive Recommended
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
"Slow service "
Was not fixed the first time, had to bring back, then took over a month to fix the problem. Vehicle less than a year old. Talks like a multimillion dollar operation, but does not operate like one.
Vehicle: 2017 Hyundai Tucson
Category: Service
Service Date: 08/29/2017
Service Type: Repair
Review Created: 09/04/2017 05:15 PM
Jeremy P. at Billy Navarre Hyundai of Lake Charles responded on 09/07/2017

Thank you for your feedback.

Betty S. on 08/31/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Friendly and informative"
Took two months because motor was I back order but they kept me in the loop
Vehicle: 2012 Hyundai Sonata
Category: Service
Service Date: 08/23/2017
Service Type: Repair
Review Created: 08/31/2017 04:36 PM
Emily M. on 08/21/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Outstanding "
Great work
Vehicle: 2017 Hyundai Elantra
Category: Service
Service Date: 08/16/2017
Service Type: Maintenance
Review Created: 08/21/2017 10:39 AM
Tearesa G. on 08/19/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Mrs. Green"
Service and courtesy
Vehicle: 2016 Hyundai Azera
Category: Service
Service Date: 08/12/2017
Service Type: Maintenance
Review Created: 08/19/2017 02:25 AM
Michael S. on 08/15/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Quick Lube is Great"
This place is quick and extremely nice. It's a different perspective too since you stay in your car while they do certian things such as oul changes an i find that very cool because you onow they wont mess up. The only problem is the wait time, but them having many satisfied customers coming for servicing is no reason to take away a star on their rating.
Vehicle: 2017 Hyundai Tucson
Category: Service
Service Date: 08/12/2017
Service Type: Maintenance
Review Created: 08/15/2017 12:50 PM
Richard L. on 08/14/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"They focus on taking care of you. Very clean waiting room. Providing fresh cookies and coffee is a nice touch. Having wifi available and the morning newspaper layer out on the table. The hostess/ phone operator very professional. "
They do it right. Other nice touch is giving you a free car wash.
Vehicle: 2011 Hyundai Santa Fe
Category: Service
Service Date: 08/07/2017
Service Type: Repair
Review Created: 08/14/2017 06:59 AM
Karen K. on 08/13/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"nice friendly atmosphere and good treatment"
well organized
Vehicle: 2017 Hyundai Santa Fe S
Category: Service
Service Date: 08/07/2017
Service Type: Maintenance
Review Created: 08/13/2017 01:24 PM
Christopher T. on 08/11/2017
Recommended badge inactive Recommended
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
"Not satisfied with recent service"
Not satisfied with recent service
Vehicle: 2009 Hyundai Santa Fe
Category: Service
Service Date: 08/08/2017
Service Type: Maintenance
Review Created: 08/11/2017 06:04 PM
Matthew H. at Billy Navarre Hyundai of Lake Charles responded on 08/14/2017

THANK YOU FOR YOUR FEEDBACK

Kraig D. on 08/10/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Exceptional customer service"
Everything I needed done was taken care of in a timely manner with great communication from start to finish.
Vehicle: 2017 Hyundai Sonata
Category: Service
Service Date: 08/07/2017
Service Type: Maintenance
Review Created: 08/10/2017 11:16 AM
Verified Customer on 08/09/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Collision repair. "
Took me to Enterprise to rent a car. Suggested start date on a Monday to avoid a holiday conflict and allow time for parts to arrive. Gave me a call when another part was needed and contacted insurance for an OK - I was spared having to deal with unfamiliar routine.
Vehicle: 2009 Hyundai Sonata
Category: Service
Service Date: 08/04/2017
Service Type: Maintenance
Review Created: 08/09/2017 09:11 PM
Darrell H. on 08/09/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Awesome "
Awesome
Vehicle: 2017 Hyundai Sonata
Category: Service
Service Date: 08/05/2017
Service Type: Maintenance
Review Created: 08/09/2017 05:04 AM
Verified Customer on 08/09/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Service "
Only complaint is large complex. Gets confusing which place to go to. Overall , folks friendly., just kind of feel like a cattle call
Vehicle: 2016 Hyundai Sonata
Category: Service
Service Date: 08/04/2017
Service Type: Maintenance
Review Created: 08/09/2017 04:47 AM
Displaying Review 1 - 20 of 287 in total