BMW of Fairfax Body Shop

Reviews (1351)

rating 4.4714284rating 4.4714284rating 4.4714284rating 4.4714284rating 4.4714284

Recommend?
91%

8439 Lee Highway
Fairfax , VA 22031
(703) 560-2300
About Full Service BMW collision repair located in Fairfax, VA.
Latest Reviews for BMW of Fairfax Body Shop
rating 5rating 5rating 5rating 5rating 5
Recommended?
Yes
Verified by SureCritic
Gregory H. in Virginia on 07/08/2015
Gregory said the facility did an almost perfect job on the repair. The delivery date was changed several times. During the repair more damage was found, which required more parts. He was not at all concerned with the delay since he wanted the repair to be done right. He does not recall how late it was. The estimate was a concern of the insurance company so he was not involved with the estimate. The facility was recommended by the tow truck driver who towed the vehicle after the accident.
Category: Collision
Service Date: 06/30/2015
Review Created: 07/08/2015
This review was collected via phone interview by Customer Research Inc.
rating 5rating 5rating 5rating 5rating 5
Recommended?
Yes
Verified by SureCritic
Cadh K. in Virginia on 07/08/2015
Cadh said the staff at this business is very helpful and accommodating.
Category: Collision
Service Date: 06/29/2015
Review Created: 07/08/2015
This review was collected via phone interview by Customer Research Inc.
rating 5rating 5rating 5rating 5rating 5
Recommended?
Yes
Verified by SureCritic
Tretha C. in Virginia on 07/07/2015
Tretha said her overall experience was good. The business was responsive and everything was easy.
Category: Collision
Service Date: 06/30/2015
Review Created: 07/07/2015
This review was collected via phone interview by Customer Research Inc.
rating 5rating 5rating 5rating 5rating 5
Recommended?
Yes
Verified by SureCritic
Suman B. in Virginia on 07/07/2015
Suman said they were straightforward and everything was done in a timely manner. This is his son's vehicle and he is pretty sure everything was done satisfactorily. He would recommend them 100 percent.
Category: Collision
Service Date: 06/30/2015
Review Created: 07/07/2015
This review was collected via phone interview by Customer Research Inc.
rating 4rating 4rating 4rating 4rating 4
Recommended?
No
Verified by SureCritic
Timothy G. in Virginia on 07/07/2015
Timothy said the prices charged by this business were a little high for the work that was completed on his vehicle. The actual charge was almost double than the estimate provided. The employees had left some rubbing compound on his vehicle as well. He would not recommend this business because they were overpriced.
Category: Collision
Service Date: 07/02/2015
Review Created: 07/07/2015
This review was collected via phone interview by Customer Research Inc.
rating 5rating 5rating 5rating 5rating 5
Recommended?
Yes
Verified by SureCritic
Dan H. in Virginia on 07/07/2015
Dan said he had to go back to the business because of minor things they did not catch, but it was not a problem.
Category: Collision
Service Date: 07/06/2015
Review Created: 07/07/2015
This review was collected via phone interview by Customer Research Inc.
rating 5rating 5rating 5rating 5rating 5
Recommended?
Yes
Verified by SureCritic
Juan A. in Virginia on 07/06/2015
Juan said he had an amazing experience at this business.
Category: Collision
Service Date: 06/24/2015
Review Created: 07/06/2015
This review was collected via phone interview by Customer Research Inc.
rating 5rating 5rating 5rating 5rating 5
Recommended?
Yes
Verified by SureCritic
Lisa B. in Virginia on 07/02/2015
Lisa said she had no issues with this business and Henry was fantastic. She still has to check her vehicle's bra because it has bubbled a little bit. They called her several times throughout the repair process to keep her updated and she was satisfied with the thoroughness of the staff who handled her paperwork.
Category: Collision
Service Date: 06/30/2015
Review Created: 07/02/2015
This review was collected via phone interview by Customer Research Inc.
rating 5rating 5rating 5rating 5rating 5
Recommended?
Yes
Verified by SureCritic
Sid H. in Virginia on 07/01/2015
Sid said this business did a great job and they finished in a timely manner. There were no issues.
Category: Collision
Service Date: 06/26/2015
Review Created: 07/01/2015
This review was collected via phone interview by Customer Research Inc.
rating 4rating 4rating 4rating 4rating 4
Recommended?
Yes
Verified by SureCritic
Latisha H. in Virginia on 07/01/2015
Latisha said when she picked her vehicle up there were two distinct indents in the leather of her back seat that looked like something was laid on it. Her vehicle was 7 days late due to the business being busy. She mentioned that Henry and the manager were very nice.
Category: Collision
Service Date: 06/26/2015
Review Created: 07/01/2015
This review was collected via phone interview by Customer Research Inc.
rating 5rating 5rating 5rating 5rating 5
Recommended?
Yes
Gary said when he took his vehicle in for an estimate they performed it in 30 minutes or less. They gave him inside information that he was entitled to a rental vehicle and they would help facilitate it. The vehicle was clean at its return in addition to the repairs to the rear end. They buffed the vehicle to match the paint work. He received emails updating him on the status of the repair process. He was recognized as he walked in. The vehicle was ready a day early.
Category: Collision
Service Date: 06/25/2015
Review Created: 07/01/2015
This review was collected via phone interview by Customer Research Inc.
rating 5rating 5rating 5rating 5rating 5
Recommended?
Yes
Verified by SureCritic
Mukarram K. in Virginia on 06/29/2015
Mukarram said this business met and exceeded his expectations, they kept in touch with him, providing him status updates, and their communication was open. He mentioned that they were very up front about what to expect and Susie was very helpful.
Category: Collision
Service Date: 06/11/2015
Review Created: 06/29/2015
This review was collected via phone interview by Customer Research Inc.
rating 5rating 5rating 5rating 5rating 5
Recommended?
Yes
Verified by SureCritic
Khalid U. in Virginia on 06/25/2015
Khalid said they did an excellent job. He said the business definitely has it together.
Category: Collision
Service Date: 06/22/2015
Review Created: 06/25/2015
This review was collected via phone interview by Customer Research Inc.
rating 4rating 4rating 4rating 4rating 4
Recommended?
Yes
Verified by SureCritic
Kathleen M. in Virginia on 06/25/2015
Kathleen said she was not happy with her overall experience because she had difficulty getting an appointment scheduled. The first person she spoke with did not document the call and she had to call back to establish an appointment.
Category: Collision
Service Date: 06/12/2015
Review Created: 06/25/2015
This review was collected via phone interview by Customer Research Inc.
rating 5rating 5rating 5rating 5rating 5
Recommended?
Yes
Verified by SureCritic
Laura M. in Virginia on 06/23/2015
Laura said the business is awesome. The employees were nice and helpful.
Category: Collision
Service Date: 06/15/2015
Review Created: 06/23/2015
This review was collected via phone interview by Customer Research Inc.
rating 5rating 5rating 5rating 5rating 5
Recommended?
Yes
Verified by SureCritic
Shervin K. in Virginia on 06/23/2015
Spoke with Massomeh. She said the experience was very good the facility was very efficient. She said they were directed to the facility by the insurance company, dropped off the vehicle to be repaired and were called when the vehicle was ready to be picked up.
Category: Collision
Service Date: 06/15/2015
Review Created: 06/23/2015
This review was collected via phone interview by Customer Research Inc.
rating 5rating 5rating 5rating 5rating 5
Recommended?
Yes
Verified by SureCritic
Crystal M. in Virginia on 06/23/2015
Crystal said the business had good customer service. They had her vehicle done at the time they said it would be done and kept her frequently updated.
Category: Collision
Service Date: 06/22/2015
Review Created: 06/23/2015
This review was collected via phone interview by Customer Research Inc.
rating 5rating 5rating 5rating 5rating 5
Recommended?
Yes
Verified by SureCritic
William J. in Virginia on 06/19/2015
William said he was satisfied with the service and they were fast. They kept him informed.
Category: Collision
Service Date: 06/17/2015
Review Created: 06/19/2015
This review was collected via phone interview by Customer Research Inc.
rating 5rating 5rating 5rating 5rating 5
Recommended?
Yes
Verified by SureCritic
Jesse M. in Virginia on 06/19/2015
Spoke with Dorothea. She said they were more or less pleased and would like to thank the business for their work.
Category: Collision
Service Date: 05/29/2015
Review Created: 06/19/2015
This review was collected via phone interview by Customer Research Inc.
rating 5rating 5rating 5rating 5rating 5
Recommended?
Yes
Verified by SureCritic
Bob S. in Virginia on 06/18/2015
Bob said his representative at this business was excellent. They kept him informed and did great work.
Category: Collision
Service Date: 06/15/2015
Review Created: 06/18/2015
This review was collected via phone interview by Customer Research Inc.
Displaying Review 21 - 40 of 1351 in total
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