BMW of Fairfax Body Shop

Reviews (1374)

Overall Rating 4.48/5Overall Rating 4.48/5Overall Rating 4.48/5Overall Rating 4.48/5rating 4.48

Recommend?
91%

8439 Lee Highway
Fairfax , VA 22031
(703) 560-2300
About Full Service BMW collision repair located in Fairfax, VA.
Latest Reviews for BMW of Fairfax Body Shop
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Recommended?
Yes
Verified by SureCritic
Gautam G. in Virginia on 08/04/2015
Gautam said the customer service at this business was good and they communicated with him the whole time. They kept him informed and they did what was in their power to do, while working with the insurance company.
Category: Collision
Service Date: 07/30/2015
Review Created: 08/04/2015
This review was collected via phone interview by Customer Research Inc.
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Recommended?
Yes
Verified by SureCritic
Christa O. in Virginia on 08/04/2015
Christa said she had no problems with the business.
Category: Collision
Service Date: 07/31/2015
Review Created: 08/04/2015
This review was collected via phone interview by Customer Research Inc.
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Recommended?
Yes
Verified by SureCritic
Charles B. in Virginia on 07/30/2015
Charles said they are the best. He chose them to do the repairs because he knew of their great reputation.
Category: Collision
Service Date: 07/24/2015
Review Created: 07/30/2015
This review was collected via phone interview by Customer Research Inc.
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Recommended?
Yes
Verified by SureCritic
Carl K. in Maryland on 07/30/2015
Carl said it would have been nice if they kept him updated on the progress of the repair. However, if he called they would give him updates. The customer service was effective, the work was done well and the staff was great.
Category: Collision
Service Date: 07/29/2015
Review Created: 07/30/2015
This review was collected via phone interview by Customer Research Inc.
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Recommended?
Yes
Verified by SureCritic
Joseph F. in Virginia on 07/29/2015
Joseph said the facility did everything they had said they would do and the work was top notch.
Category: Collision
Service Date: 07/22/2015
Review Created: 07/29/2015
This review was collected via phone interview by Customer Research Inc.
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Recommended?
Yes
Verified by SureCritic
Roger A. in Virginia on 07/28/2015
Roger said this business did a good job, and his vehicle looks great. He does need to go back so they can fix the tail lights.
Category: Collision
Service Date: 07/17/2015
Review Created: 07/28/2015
This review was collected via phone interview by Customer Research Inc.
Tracy said the service and this business was exceptional and they did what they promised.
Category: Collision
Service Date: 07/23/2015
Review Created: 07/28/2015
This review was collected via phone interview by Customer Research Inc.
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
Recommended?
Yes
Verified by SureCritic
Vaibhav G. in Virginia on 07/28/2015
Vaibhav said this business took a long time to complete the repairs on his vehicle, but they kept in contact with him to let him know what was going on throughout the entire process.
Category: Collision
Service Date: 06/30/2015
Review Created: 07/28/2015
This review was collected via phone interview by Customer Research Inc.
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Recommended?
Yes
Verified by SureCritic
Susan M. in Virginia on 07/27/2015
Susan said the vehicle was a day late because of the extra damage that was found. She was kept updated by text and emails, which she found helpful.
Category: Collision
Service Date: 07/22/2015
Review Created: 07/27/2015
This review was collected via phone interview by Customer Research Inc.
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
Recommended?
Yes
Verified by SureCritic
Janice D. in Virginia on 07/25/2015
Janice said this business knew she needed to replace her bumper, but they did not order it in time. The staff was very friendly and they took great care of everything.
Category: Collision
Service Date: 07/21/2015
Review Created: 07/25/2015
This review was collected via phone interview by Customer Research Inc.
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Recommended?
Yes
Verified by SureCritic
Shawn D. in Virginia on 07/23/2015
Shawn said the business was attentive and got the work done correctly.
Category: Collision
Service Date: 07/20/2015
Review Created: 07/23/2015
This review was collected via phone interview by Customer Research Inc.
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
Recommended?
Yes
Verified by SureCritic
Qun Z. in Virginia on 07/21/2015
Qun said the employees were very diligent and they communicated well. The price was just over her expectations.
Category: Collision
Service Date: 07/14/2015
Review Created: 07/21/2015
This review was collected via phone interview by Customer Research Inc.
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Recommended?
Yes
Verified by SureCritic
James C. in Texas on 07/18/2015
James said everything at the business was quick, on time and everyone was helpful.
Category: Collision
Service Date: 07/10/2015
Review Created: 07/18/2015
This review was collected via phone interview by Customer Research Inc.
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
Recommended?
Yes
Verified by SureCritic
Zachary K. in Virginia on 07/16/2015
Zachary said when he picked up his vehicle his vehicle was not very clean. It looked like someone had rushed through it with a dirty rag. His vehicle was delayed by a week because they had to order a new door and they were waiting on that part. He was not kept adequately informed and he had to call them more than they called him. The repair work was wonderful and he was impressed with that.
Category: Collision
Service Date: 07/15/2015
Review Created: 07/16/2015
This review was collected via phone interview by Customer Research Inc.
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
Recommended?
Yes
Christine said her vehicle was about two weeks late due to insurance company, which was a inconvenience for her. Everything was fine overall.
Category: Collision
Service Date: 06/30/2015
Review Created: 07/16/2015
This review was collected via phone interview by Customer Research Inc.
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Recommended?
Yes
Verified by SureCritic
Melanie M. in Virginia on 07/16/2015
Melanie said they did a fantastic job. It was one on time and she trusts them. They emailed her and called her as well.
Category: Collision
Service Date: 07/10/2015
Review Created: 07/16/2015
This review was collected via phone interview by Customer Research Inc.
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Recommended?
Yes
Verified by SureCritic
Raymond H. in Virginia on 07/15/2015
Raymond said he was happy with the business and their workmanship was terrific. They took longer than expected to fix his vehicle and the prices were a little high.
Category: Collision
Service Date: 07/06/2015
Review Created: 07/15/2015
This review was collected via phone interview by Customer Research Inc.
Overall Rating 1/5rating 1rating 1rating 1rating 1
Recommended?
No
Verified by SureCritic
Wendy C. in Virginia on 07/15/2015
Wendy said she was not satisfied with her overall experience at this business the price changed. She chose this business because they gave her the best quote. However, after her vehicle was there they called her to inform her they misquoted the price of a part by $300. The business should have stood by their quote and not passed the misquote on to her. She would not recommend the business because of what has already been shared.
Category: Collision
Service Date: 06/18/2015
Review Created: 07/15/2015
This review was collected via phone interview by Customer Research Inc.
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Recommended?
Yes
Verified by SureCritic
Prasad B. in Virginia on 07/14/2015
Prasad said the business provided good quality work and they had good customer service. His vehicle was not done on time because the painter had a personal issue. However, he was given a paid for rental vehicle. He does not recall how late it was.
Category: Collision
Service Date: 06/30/2015
Review Created: 07/14/2015
This review was collected via phone interview by Customer Research Inc.
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Recommended?
Yes
Verified by SureCritic
Kenneth W. in Virginia on 07/14/2015
Kenneth said this business was very helpful, courteous and informative. They finished his vehicle as soon as possible. Susie did a great job. She was helpful, nice and kept him informed.
Category: Collision
Service Date: 07/10/2015
Review Created: 07/14/2015
This review was collected via phone interview by Customer Research Inc.
Displaying Review 21 - 40 of 1374 in total
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