BMW of Fairfax Body Shop

Reviews (1075)

rating 4.4135154rating 4.4135154rating 4.4135154rating 4.4135154rating 4.4135154

Recommend?
89%

8439 Lee Highway
Fairfax , VA 22031
(703) 560-2300
About Full Service BMW collision repair located in Fairfax, VA.
Latest Reviews for BMW of Fairfax Body Shop
rating 5rating 5rating 5rating 5rating 5
Recommended?
Yes
Verified by SureCritic
Peter P. in Virginia on 07/31/2014
Peter said he likes to work with the manager at this business.
Category: Collision
Service Date: 07/28/2014
Review Created: 07/31/2014
This review was collected via phone interview by Customer Research Inc.
rating 5rating 5rating 5rating 5rating 5
Recommended?
Yes
Verified by SureCritic
Mase I. in Virginia on 07/30/2014
Mase said it was easy to work with the business and he was happy with the quality of the work.
Category: Collision
Service Date: 07/28/2014
Review Created: 07/30/2014
This review was collected via phone interview by Customer Research Inc.
Spoke with Maihan. He said everyone was very friendly, helpful and professional. They had good customer service.
Category: Collision
Service Date: 07/28/2014
Review Created: 07/30/2014
This review was collected via phone interview by Customer Research Inc.
rating 4rating 4rating 4rating 4rating 4
Recommended?
Yes
Verified by SureCritic
Katheryn P. in Virginia on 07/28/2014
Katheryn said when she picked up her vehicle the exterior looked fine. The interior was coated with prints, dust, and dirt on everything left by an employee. They did not even clean anything out of it. They spent an extra 3 days on it, and all 3 days they gave her the same reason. It was still being painted, getting a deep clean, and waiting for the paint to dry. They kept telling her it was not ready and they were going back and forth. She did get emails and texts, but when she telephoned for follow ups, they told her they would telephone her back in 30 minutes. They never returned her telephone calls, she always had to be the one to contact them. She would recommend them but only based on their work.
Category: Collision
Service Date: 07/21/2014
Review Created: 07/28/2014
This review was collected via phone interview by Customer Research Inc.
rating 4rating 4rating 4rating 4rating 4
Recommended?
Yes
Verified by SureCritic
Paige M. in Virginia on 07/28/2014
Paige said there was conflicting information when she scheduled her appointment for Friday. When she arrived, a woman told her they did not work on vehicles over the weekend. Another employee stepped in and told her they do. She was satisfied with being updated, except they didn't call when her vehicle was ready.
Category: Collision
Service Date: 07/22/2014
Review Created: 07/28/2014
This review was collected via phone interview by Customer Research Inc.
rating 5rating 5rating 5rating 5rating 5
Recommended?
Yes
Verified by SureCritic
Karen W. in Virginia on 07/25/2014
Spoke with Mike. He said everything went extremely well. His vehicle looks very good. He said he and Karen are both extremely happy with the work this business did.
Category: Collision
Service Date: 07/17/2014
Review Created: 07/25/2014
This review was collected via phone interview by Customer Research Inc.
rating 5rating 5rating 5rating 5rating 5
Recommended?
Yes
Verified by SureCritic
Monica M. in Virginia on 07/24/2014
Spoke with Claudia. She said the gentleman in charge was very helpful, honest and explained everything to her. The vehicle was one week late because they were waiting on parts.
Category: Collision
Service Date: 07/21/2014
Review Created: 07/24/2014
This review was collected via phone interview by Customer Research Inc.
rating 5rating 5rating 5rating 5rating 5
Recommended?
Yes
Verified by SureCritic
Ankica B. in Virginia on 07/24/2014
Ankica said they did a great job and it was done quickly.
Category: Collision
Service Date: 07/10/2014
Review Created: 07/24/2014
This review was collected via phone interview by Customer Research Inc.
rating 5rating 5rating 5rating 5rating 5
Recommended?
Yes
Verified by SureCritic
Kevin V. in Virginia on 07/24/2014
Kevin said this facility did a good job for a fair price.
Category: Collision
Service Date: 07/15/2014
Review Created: 07/24/2014
This review was collected via phone interview by Customer Research Inc.
rating 5rating 5rating 5rating 5rating 5
Recommended?
Yes
Verified by SureCritic
Rc G. in Virginia on 07/24/2014
RC said everything was fine. He has to go back for a little piece to be put on but everything is good.
Category: Collision
Service Date: 07/17/2014
Review Created: 07/24/2014
This review was collected via phone interview by Customer Research Inc.
rating 3rating 3rating 3rating 3rating 3
Recommended?
Yes
Verified by SureCritic
Mykhael K. in Colorado on 07/14/2014
Mykhael said the service manager was great and he loves this business but he did not appreciate parts not being ready and receiving numerous text messages and emails telling him that his vehicle was ready when it was not. He then received more text messages and emails ten days after he got his vehicle back. This was a grave software error on their behalf.
Category: Collision
Service Date: 06/30/2014
Review Created: 07/14/2014
This review was collected via phone interview by Customer Research Inc.
rating 3rating 3rating 3rating 3rating 3
Recommended?
Yes
Verified by SureCritic
Paul V. in Virginia on 07/14/2014
Paul said this business did a good job except that it took too long for them to complete the repairs. There is also a mark left on his vehicle. They had written on his vehicle with a grease pencil to give instructions to the mechanic. The marks are not coming off even though they tried to get it off when he pointed it out to them at the time he was picking up his vehicle. He has now washed it 2 times and it still has not come off. His vehicle was not done when this business told him. He was told it would be done that Wednesday or Thursday but it took until closing time on Friday. He was not sure of the reason for the delay. He said he was not happy with the communication he received.
Category: Collision
Service Date: 06/27/2014
Review Created: 07/14/2014
This review was collected via phone interview by Customer Research Inc.
rating 5rating 5rating 5rating 5rating 5
Recommended?
Yes
Verified by SureCritic
Andrew V. in Virginia on 07/11/2014
Andrew said he was satisfied because they fixed his vehicle the same day.
Category: Collision
Service Date: 07/03/2014
Review Created: 07/11/2014
This review was collected via phone interview by Customer Research Inc.
rating 4rating 4rating 4rating 4rating 4
Recommended?
Yes
Verified by SureCritic
Jason G. in Virginia on 07/10/2014
Jason said the customer service was good but it took forever. He waited a little over a month for his vehicle. It took a couple of weeks over the promised time because they found additional damage.
Category: Collision
Service Date: 06/30/2014
Review Created: 07/10/2014
This review was collected via phone interview by Customer Research Inc.
rating 5rating 5rating 5rating 5rating 5
Recommended?
Yes
Verified by SureCritic
Mohammad A. in Virginia on 07/09/2014
Mohammad said they did a good job.
Category: Collision
Service Date: 06/30/2014
Review Created: 07/09/2014
This review was collected via phone interview by Customer Research Inc.
rating 2rating 2rating 2rating 2rating 2
Recommended?
No
Verified by SureCritic
Marlene S. in Virginia on 07/07/2014
Spoke with David. He said they did not get their vehicle back when promised. This business did not factor in the extra time it would take for them to paint their vehicle as well as remove the windows before they could paint it. As a result, his wife had to keep her rental car longer than she expected. The insurance company did not factor in the extra cost for the rental car as well. When they got their vehicle back they noticed 2 slits in the leather beneath the driver side window. The business attempted to repair this damage, but he and his wife were not happy with the results. The business ended up ordering a new leather panel to replace the existing one that was damaged. They were happy with the new panel and new work that was done. However, as a result of what they experienced they will not be recommending this business to others.
Category: Collision
Service Date: 06/19/2014
Review Created: 07/07/2014
This review was collected via phone interview by Customer Research Inc.
Robert said this business was fine. He said they did everything he needed done and he has no complaints.
Category: Collision
Service Date: 06/16/2014
Review Created: 07/03/2014
This review was collected via phone interview by Customer Research Inc.
rating 5rating 5rating 5rating 5rating 5
Recommended?
Yes
Verified by SureCritic
John G. in Virginia on 07/03/2014
John said the business was good. They found additional damages and still got his vehicle back to him in a reasonable amount of time.
Category: Collision
Service Date: 06/26/2014
Review Created: 07/03/2014
This review was collected via phone interview by Customer Research Inc.
rating 1rating 1rating 1rating 1rating 1
Recommended?
No
Verified by SureCritic
Angelo P. in Virginia on 07/03/2014
Angelo said the vehicle took more than 60 days to complete. The speakers on the door that was replaced did not work. The rubber lining was stretched out and is off, and they did a shoddy job on this. They also lost his floor mats. They kept giving him different dates for the vehicle to be ready and none of these meant anything because the information was not accurate. He was told they were waiting for parts or some of the parts were missing. They kept him updated but with the wrong information on when the repair would be completed. They communicated a lot but with all the wrong information and for these reasons, he would not recommend this facility. He expected more out of a BMW facility. They are reimbursing him for the floor mats.
Category: Collision
Service Date: 06/30/2014
Review Created: 07/03/2014
This review was collected via phone interview by Customer Research Inc.
rating 5rating 5rating 5rating 5rating 5
Recommended?
Yes
Verified by SureCritic
Luciene P. in Virginia on 07/02/2014
Luciene said the business was good but they took an extra 2 days because of a parts delay.
Category: Collision
Service Date: 06/30/2014
Review Created: 07/02/2014
This review was collected via phone interview by Customer Research Inc.
Displaying Review 21 - 40 of 1075 in total
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