BMW of Fairfax Body Shop

Reviews (1177)

rating 4.4275117rating 4.4275117rating 4.4275117rating 4.4275117rating 4.4275117

Recommend?
90%

8439 Lee Highway
Fairfax , VA 22031
(703) 560-2300
About Full Service BMW collision repair located in Fairfax, VA.
Latest Reviews for BMW of Fairfax Body Shop
rating 5rating 5rating 5rating 5rating 5
Recommended?
Yes
Verified by SureCritic
Sarah S. in Virginia on 12/16/2014
Sarah said this business was very prompt in getting her vehicle repaired. They did a great job because it looks as if nothing ever happened. They did a great job in keeping her informed.
Category: Collision
Service Date: 12/08/2014
Review Created: 12/16/2014
This review was collected via phone interview by Customer Research Inc.
rating 5rating 5rating 5rating 5rating 5
Recommended?
Yes
Verified by SureCritic
Mark W. in Virginia on 12/11/2014
Mark said he had a good experience.
Category: Collision
Service Date: 12/08/2014
Review Created: 12/11/2014
This review was collected via phone interview by Customer Research Inc.
rating 5rating 5rating 5rating 5rating 5
Recommended?
Yes
Verified by SureCritic
Gloria A. in Virginia on 12/10/2014
Gloria said they are wonderful and very helpful.
Category: Collision
Service Date: 11/28/2014
Review Created: 12/10/2014
This review was collected via phone interview by Customer Research Inc.
rating 4rating 4rating 4rating 4rating 4
Recommended?
Yes
Verified by SureCritic
Anna D. in Virginia on 12/09/2014
Anna said her vehicle was one week late because of a part. She said they did a beautiful job.
Category: Collision
Service Date: 11/28/2014
Review Created: 12/09/2014
This review was collected via phone interview by Customer Research Inc.
rating 5rating 5rating 5rating 5rating 5
Recommended?
Yes
Verified by SureCritic
Udit S. in Virginia on 12/08/2014
Spoke with Bertah. She said this business was very good. The repairs were done very well, and they had good customer service.
Category: Collision
Service Date: 12/03/2014
Review Created: 12/08/2014
This review was collected via phone interview by Customer Research Inc.
rating 5rating 5rating 5rating 5rating 5
Recommended?
Yes
Verified by SureCritic
Jasmine M. in Virginia on 12/05/2014
Jasmine said the business had her vehicle ready before the promised time. She appreciates that it was done before the holidays.
Category: Collision
Service Date: 11/21/2014
Review Created: 12/05/2014
This review was collected via phone interview by Customer Research Inc.
rating 5rating 5rating 5rating 5rating 5
Recommended?
Yes
Verified by SureCritic
Avier S. in Virginia on 12/05/2014
Avier said the customer service at this business was excellent. He liked their timeliness and communication. He is unsure if he was satisfied with the quality because it has been raining and he has not been able to look over the vehicle well.
Category: Collision
Service Date: 11/28/2014
Review Created: 12/05/2014
This review was collected via phone interview by Customer Research Inc.
rating 5rating 5rating 5rating 5rating 5
Recommended?
Yes
Verified by SureCritic
Lisa D. in Virginia on 12/05/2014
Robert said this business did everything perfectly, from the service to the follow-up calls.
Category: Collision
Service Date: 12/03/2014
Review Created: 12/05/2014
This review was collected via phone interview by Customer Research Inc.
rating 5rating 5rating 5rating 5rating 5
Recommended?
Yes
Verified by SureCritic
Thomas M. in Virginia on 12/04/2014
Thomas said everything went fine at the facility. Another comparable business recommended him to this facility.
Category: Collision
Service Date: 12/01/2014
Review Created: 12/04/2014
This review was collected via phone interview by Customer Research Inc.
rating 5rating 5rating 5rating 5rating 5
Recommended?
Yes
Michael said they did a fantastic job.
Category: Collision
Service Date: 11/28/2014
Review Created: 12/04/2014
This review was collected via phone interview by Customer Research Inc.
rating 5rating 5rating 5rating 5rating 5
Recommended?
Yes
Verified by SureCritic
Valla G. in Virginia on 12/03/2014
Valla said the service was good.
Category: Collision
Service Date: 11/28/2014
Review Created: 12/03/2014
This review was collected via phone interview by Customer Research Inc.
rating 5rating 5rating 5rating 5rating 5
Recommended?
Yes
Verified by SureCritic
Rakesh R. in Virginia on 12/01/2014
Spoke with Geeta. She said the service was done accordingly.
Category: Collision
Service Date: 11/20/2014
Review Created: 12/01/2014
This review was collected via phone interview by Customer Research Inc.
rating 5rating 5rating 5rating 5rating 5
Recommended?
Yes
Verified by SureCritic
John J. in Virginia on 12/01/2014
John said they did the repair in the time quoted and it looks good.
Category: Collision
Service Date: 11/24/2014
Review Created: 12/01/2014
This review was collected via phone interview by Customer Research Inc.
rating 5rating 5rating 5rating 5rating 5
Recommended?
Yes
Verified by SureCritic
Leslie W. in Virginia on 12/01/2014
Leslie said Henry was great and he kept her very well informed. She ended up paying $130 extra for the repairs because there was some confusion with the estimate. The business ended up refunding her money because it was a mistake made on their end. She said she was very happy. She chose the facility because it was BMW authorized.
Category: Collision
Service Date: 11/22/2014
Review Created: 12/01/2014
This review was collected via phone interview by Customer Research Inc.
rating 5rating 5rating 5rating 5rating 5
Recommended?
Yes
Verified by SureCritic
Paul C. in Virginia on 12/01/2014
Paul said he had a good experience. He went to the business to get something installed on his vehicle, they did it correctly. The customer service he received from Henry was exceptional.
Category: Collision
Service Date: 11/21/2014
Review Created: 12/01/2014
This review was collected via phone interview by Customer Research Inc.
rating 1rating 1rating 1rating 1rating 1
Recommended?
No
Verified by SureCritic
Steven L. in Virginia on 11/26/2014
Steven said he was overall disappointed with the business and is no longer going to be a repeat customer due to the quality of the repairs. They did not take a comprehensive approach on the vehicle. They had fixed the body repairs but did not fix any of the needed mechanical repairs. When the business called him to pick up his vehicle it was not ready. He did not specify the length of the delay or the reason for it. The updates were fine but the information was off. The estimator was off on two occasions. He chose not to elaborate further. The staff was friendly. He was not satisfied with the communication for the reasons mentioned. He would not recommend them for the reasons mentioned.
Category: Collision
Service Date: 11/14/2014
Review Created: 11/26/2014
This review was collected via phone interview by Customer Research Inc.
rating 5rating 5rating 5rating 5rating 5
Recommended?
Yes
Verified by SureCritic
Merton C. in Virginia on 11/25/2014
Merton said the staff was friendly and courteous.
Category: Collision
Service Date: 11/14/2014
Review Created: 11/25/2014
This review was collected via phone interview by Customer Research Inc.
rating 5rating 5rating 5rating 5rating 5
Recommended?
Yes
Verified by SureCritic
Paul K. in Virginia on 11/24/2014
Spoke with Paul's wife. She said her overall experience was excellent. Danny does great work and she always has a good experience with him.
Category: Collision
Service Date: 11/10/2014
Review Created: 11/24/2014
This review was collected via phone interview by Customer Research Inc.
rating 5rating 5rating 5rating 5rating 5
Recommended?
Yes
Verified by SureCritic
Khalid U. in Virginia on 11/21/2014
Khalid said they did a fantastic job and it was done on time. He said he thinks the affiliated service center is the worse place he has ever been but chose not to elaborate further.
Category: Collision
Service Date: 11/14/2014
Review Created: 11/21/2014
This review was collected via phone interview by Customer Research Inc.
rating 4rating 4rating 4rating 4rating 4
Recommended?
Yes
Verified by SureCritic
Prithvi M. in Virginia on 11/20/2014
Prithvi said everything was satisfactory and he has no issues with them.
Category: Collision
Service Date: 11/11/2014
Review Created: 11/20/2014
This review was collected via phone interview by Customer Research Inc.
Displaying Review 21 - 40 of 1177 in total
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