BMW of Fairfax Body Shop

Reviews (1323)

rating 4.467595rating 4.467595rating 4.467595rating 4.467595rating 4.467595

Recommend?
91%

8439 Lee Highway
Fairfax , VA 22031
(703) 560-2300
About Full Service BMW collision repair located in Fairfax, VA.
Latest Reviews for BMW of Fairfax Body Shop
rating 5rating 5rating 5rating 5rating 5
Recommended?
Yes
Verified by SureCritic
Wayne C. in Virginia on 06/11/2015
Wayne said the business did a good job. They did high quality work and went beyond his needs. They referred him to another business for additional services. He chose them because he has an older vehicle.
Category: Collision
Service Date: 06/05/2015
Review Created: 06/11/2015
This review was collected via phone interview by Customer Research Inc.
rating 5rating 5rating 5rating 5rating 5
Recommended?
Yes
Verified by SureCritic
Myrna P. in Virginia on 06/10/2015
Myrna said the great experience was all because of Henry. He did a great job.
Category: Collision
Service Date: 06/05/2015
Review Created: 06/10/2015
This review was collected via phone interview by Customer Research Inc.
rating 5rating 5rating 5rating 5rating 5
Recommended?
Yes
Verified by SureCritic
Krystal J. in Virginia on 06/08/2015
Krystal said the business was quick and she got what she needed. She was unsure if she was kept adequately informed during the repair because they did not contact her due to nothing being wrong.
Category: Collision
Service Date: 05/30/2015
Review Created: 06/08/2015
This review was collected via phone interview by Customer Research Inc.
rating 5rating 5rating 5rating 5rating 5
Recommended?
Yes
Verified by SureCritic
Eric B. in Maryland on 06/05/2015
Eric said it was perfect with no problems.
Category: Collision
Service Date: 05/29/2015
Review Created: 06/05/2015
This review was collected via phone interview by Customer Research Inc.
rating 5rating 5rating 5rating 5rating 5
Recommended?
Yes
Verified by SureCritic
James A. in Virginia on 06/04/2015
James said this business kept him more informed than his insurance company did. He was unsure if his vehicle was ready by the promise time.
Category: Collision
Service Date: 05/28/2015
Review Created: 06/04/2015
This review was collected via phone interview by Customer Research Inc.
rating 3rating 3rating 3rating 3rating 3
Recommended?
Yes
Verified by SureCritic
Stefan T. in Virginia on 06/04/2015
Stefan said he was not satisfied with his experience or the communication because he called the business to ask them to check for additional work. They never got the message.
Category: Collision
Service Date: 06/03/2015
Review Created: 06/04/2015
This review was collected via phone interview by Customer Research Inc.
rating 5rating 5rating 5rating 5rating 5
Recommended?
Yes
Verified by SureCritic
Michael S. in Virginia on 06/03/2015
Michael said this business did a great job. They explained their work to him and even returned his rental vehicle for him. They treated him great.
Category: Collision
Service Date: 05/28/2015
Review Created: 06/03/2015
This review was collected via phone interview by Customer Research Inc.
rating 5rating 5rating 5rating 5rating 5
Recommended?
Yes
Verified by SureCritic
Foley F. in Virginia on 06/03/2015
Foley said the facility does great work and he has used them before.
Category: Collision
Service Date: 05/29/2015
Review Created: 06/03/2015
This review was collected via phone interview by Customer Research Inc.
rating 5rating 5rating 5rating 5rating 5
Recommended?
Yes
Verified by SureCritic
Carl G. in Virginia on 06/03/2015
Carl said they did a good job and they handled everything he needed.
Category: Collision
Service Date: 05/28/2015
Review Created: 06/03/2015
This review was collected via phone interview by Customer Research Inc.
rating 4rating 4rating 4rating 4rating 4
Recommended?
Yes
Debabrata said the service at the business was excellent.
Category: Collision
Service Date: 05/29/2015
Review Created: 06/02/2015
This review was collected via phone interview by Customer Research Inc.
rating 5rating 5rating 5rating 5rating 5
Recommended?
Yes
Verified by SureCritic
Charles S. in Virginia on 06/02/2015
Charles said the business kept him informed. The work was good and he had no issues.
Category: Collision
Service Date: 05/28/2015
Review Created: 06/02/2015
This review was collected via phone interview by Customer Research Inc.
rating 2rating 2rating 2rating 2rating 2
Recommended?
No
Verified by SureCritic
Sharon G. in Virginia on 05/30/2015
Sharon said the pin stripes were uneven. They did them as a courtesy, but they did not do it correctly. When she brought it back, they fixed that issue. There was a problem with the door window frame along with the rest of the repairs, which were very sloppy. The business informed her every day after the promised day of completion that the repairs would be ready the next day, but on one of those days, they found an issue with her airbags. This lead to a delay, but she was not sure exactly how much longer it took. She was not satisfied with their communication because she had to call hem for updates. She would not recommend them as a result of this experience and over the reasons already mentioned.
Category: Collision
Service Date: 05/15/2015
Review Created: 05/30/2015
This review was collected via phone interview by Customer Research Inc.
rating 4rating 4rating 4rating 4rating 4
Recommended?
Yes
Verified by SureCritic
David K. in Virginia on 05/30/2015
David said the sales representative at this business did a good job. When he came to pick up his vehicle, something new was broken. They waived $50 as a result of this inconvenience.
Category: Collision
Service Date: 05/20/2015
Review Created: 05/30/2015
This review was collected via phone interview by Customer Research Inc.
rating 5rating 5rating 5rating 5rating 5
Recommended?
Yes
Verified by SureCritic
Baris Y. in Virginia on 05/30/2015
Baris said the business provides proactive, sensitive, and accommodating services.
Category: Collision
Service Date: 05/22/2015
Review Created: 05/30/2015
This review was collected via phone interview by Customer Research Inc.
rating 5rating 5rating 5rating 5rating 5
Recommended?
Yes
Verified by SureCritic
Shana S. in Virginia on 05/30/2015
Shana said this business did a fine job, but it took a while. This was not a problem for her.
Category: Collision
Service Date: 05/21/2015
Review Created: 05/30/2015
This review was collected via phone interview by Customer Research Inc.
rating 5rating 5rating 5rating 5rating 5
Recommended?
Yes
Verified by SureCritic
Joab G. in Virginia on 05/28/2015
Joab said he has used this business in the past. He is satisfied with the way Harry runs this business.
Category: Collision
Service Date: 05/18/2015
Review Created: 05/28/2015
This review was collected via phone interview by Customer Research Inc.
rating 5rating 5rating 5rating 5rating 5
Recommended?
Yes
Verified by SureCritic
Jeffrey L. in Maryland on 05/28/2015
Jeffrey said the business was excellent in all aspects of their service. It took three days longer than promised due to a parts delay, but they provided him with a loaner vehicle and kept him informed each day.
Category: Collision
Service Date: 05/27/2015
Review Created: 05/28/2015
This review was collected via phone interview by Customer Research Inc.
rating 4rating 4rating 4rating 4rating 4
Recommended?
Yes
Verified by SureCritic
Harmeet D. in Virginia on 05/27/2015
Harmeet said his vehicle was late because there was a small issue with getting the parts in on time.
Category: Collision
Service Date: 05/19/2015
Review Created: 05/27/2015
This review was collected via phone interview by Customer Research Inc.
rating 5rating 5rating 5rating 5rating 5
Recommended?
Yes
Verified by SureCritic
Krishna P. in Virginia on 05/27/2015
Krishna said this business kept him informed with updates and worked well with his insurance company. He did not receive an estimate from them because he went through his insurance company. They got the estimate. He needs to take his vehicle back due to a noise and he is unsure what is causing it.
Category: Collision
Service Date: 05/22/2015
Review Created: 05/27/2015
This review was collected via phone interview by Customer Research Inc.
rating 5rating 5rating 5rating 5rating 5
Recommended?
Yes
Verified by SureCritic
Ranjit P. in Virginia on 05/26/2015
Spoke with Annu. She said the business provides good customer service.
Category: Collision
Service Date: 05/22/2015
Review Created: 05/26/2015
This review was collected via phone interview by Customer Research Inc.
Displaying Review 21 - 40 of 1323 in total
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