BMW of Fairfax Body Shop

Reviews (1284)

rating 4.4612767rating 4.4612767rating 4.4612767rating 4.4612767rating 4.4612767

Recommend?
90%

8439 Lee Highway
Fairfax , VA 22031
(703) 560-2300
About Full Service BMW collision repair located in Fairfax, VA.
Latest Reviews for BMW of Fairfax Body Shop
rating 5rating 5rating 5rating 5rating 5
Recommended?
Yes
Verified by SureCritic
Michael G. in Virginia on 04/23/2015
Michael said they did a great job on his vehicle and he really appreciated being kept updated. Henry was very nice and helpful.
Category: Collision
Service Date: 04/22/2015
Review Created: 04/23/2015
This review was collected via phone interview by Customer Research Inc.
rating 5rating 5rating 5rating 5rating 5
Recommended?
Yes
Verified by SureCritic
Kyong C. in Virginia on 04/23/2015
Kyong said this business was great and they were very accommodating.
Category: Collision
Service Date: 04/21/2015
Review Created: 04/23/2015
This review was collected via phone interview by Customer Research Inc.
rating 5rating 5rating 5rating 5rating 5
Recommended?
Yes
Verified by SureCritic
Joseph F. in Virginia on 04/23/2015
Joseph said the business did everything he expected them to do.
Category: Collision
Service Date: 04/21/2015
Review Created: 04/23/2015
This review was collected via phone interview by Customer Research Inc.
rating 2rating 2rating 2rating 2rating 2
Recommended?
No
Verified by SureCritic
George H. in Virginia on 04/22/2015
George said he was satisfied with the initial repair, but this business did only half the work he asked for them to do and the final cost was twice as much as the estimate. He is not excited about the estimator but the way he was treated by everyone else was very pleasant. The person that did the estimate did not communicate well. He would not recommend them to others due to this experience and an experience 10 years ago because they took over 15 times longer than promised, the cost was 3 times as much, and some things that were repaired broke after 2 months.
Category: Collision
Service Date: 04/10/2015
Review Created: 04/22/2015
This review was collected via phone interview by Customer Research Inc.
rating 5rating 5rating 5rating 5rating 5
Recommended?
Yes
Verified by SureCritic
Terrance D. in Virginia on 04/22/2015
Terrance said they did a great job.
Category: Collision
Service Date: 04/17/2015
Review Created: 04/22/2015
This review was collected via phone interview by Customer Research Inc.
rating 5rating 5rating 5rating 5rating 5
Recommended?
Yes
Verified by SureCritic
Qun Z. in Virginia on 04/22/2015
Qun said they kept her informed and she thinks they did a very good job.
Category: Collision
Service Date: 04/17/2015
Review Created: 04/22/2015
This review was collected via phone interview by Customer Research Inc.
Michael said his vehicle was delayed one day due to parts. Other than that, it was fine.
Category: Collision
Service Date: 04/06/2015
Review Created: 04/20/2015
This review was collected via phone interview by Customer Research Inc.
rating 5rating 5rating 5rating 5rating 5
Recommended?
Yes
Verified by SureCritic
Micah C. in Virginia on 04/18/2015
Micah said his vehicle looks great.
Category: Collision
Service Date: 04/15/2015
Review Created: 04/18/2015
This review was collected via phone interview by Customer Research Inc.
rating 5rating 5rating 5rating 5rating 5
Recommended?
Yes
Verified by SureCritic
Beth B. in Virginia on 04/18/2015
Beth said Henry had the best customer service skills she has seen from anyone. She has not experienced that level of customer service in a very long time. He was excellent and great.
Category: Collision
Service Date: 04/15/2015
Review Created: 04/18/2015
This review was collected via phone interview by Customer Research Inc.
rating 5rating 5rating 5rating 5rating 5
Recommended?
Yes
Verified by SureCritic
Khamp B. in Virginia on 04/18/2015
Khamp said the business is very professional. They did everything they promised in a timely manner. Henry did an awesome job.
Category: Collision
Service Date: 04/15/2015
Review Created: 04/18/2015
This review was collected via phone interview by Customer Research Inc.
Jerel said this business has given him excellent service and has had no issues. It took longer than promised due to finding additional damage. He does not recall how late it was.
Category: Collision
Service Date: 04/10/2015
Review Created: 04/15/2015
This review was collected via phone interview by Customer Research Inc.
rating 5rating 5rating 5rating 5rating 5
Recommended?
Yes
Verified by SureCritic
Sung Y. in Virginia on 04/10/2015
Sung said they did a good job and it was very fast. He especially liked Ron. He helped him out a lot.
Category: Collision
Service Date: 04/02/2015
Review Created: 04/10/2015
This review was collected via phone interview by Customer Research Inc.
rating 4rating 4rating 4rating 4rating 4
Recommended?
Yes
Verified by SureCritic
Ameen B. in Virginia on 04/09/2015
Spoke with Sarah. She said there is not enough information on why the cost is so high and it is so much more than at other businesses. She said she wishes there was some kind of loyalty program because she will always go there and feels they can do so much more for a loyal customer. This will certainly ensure her return. She has been going to them for seven years.
Category: Collision
Service Date: 04/03/2015
Review Created: 04/09/2015
This review was collected via phone interview by Customer Research Inc.
rating 5rating 5rating 5rating 5rating 5
Recommended?
Yes
Verified by SureCritic
Michele S. in Maryland on 04/08/2015
Michele said the service was excellent and he had no problems. They did a good job and they matched the paint perfectly.
Category: Collision
Service Date: 04/06/2015
Review Created: 04/08/2015
This review was collected via phone interview by Customer Research Inc.
rating 5rating 5rating 5rating 5rating 5
Recommended?
Yes
Verified by SureCritic
Shivang P. in Virginia on 04/08/2015
Shivang said the service was quick, the business got everything done well and they kept him up to date on what was happening.
Category: Collision
Service Date: 04/03/2015
Review Created: 04/08/2015
This review was collected via phone interview by Customer Research Inc.
rating 5rating 5rating 5rating 5rating 5
Recommended?
Yes
Verified by SureCritic
Solomon T. in Virginia on 04/06/2015
Solomon said Susie went above and beyond to do what was necessary to make sure he was completely satisfied. There was a delay of seven days because of a combination of bad weather and additional damage found. Susie was amazing.
Category: Collision
Service Date: 03/30/2015
Review Created: 04/06/2015
This review was collected via phone interview by Customer Research Inc.
rating 5rating 5rating 5rating 5rating 5
Recommended?
Yes
Verified by SureCritic
Trent D. in Virginia on 04/04/2015
Trent said this business did a great job and took care of him. He said the employees were great and kept him informed.
Category: Collision
Service Date: 03/31/2015
Review Created: 04/04/2015
This review was collected via phone interview by Customer Research Inc.
rating 5rating 5rating 5rating 5rating 5
Recommended?
Yes
Verified by SureCritic
Haig K. in Virginia on 04/02/2015
Haig said his vehicle was at the business for six weeks. They did a good job, but because the vehicle is a new model they had difficulty getting the parts needed.
Category: Collision
Service Date: 03/30/2015
Review Created: 04/02/2015
This review was collected via phone interview by Customer Research Inc.
rating 5rating 5rating 5rating 5rating 5
Recommended?
Yes
Verified by SureCritic
Kate W. in Virginia on 04/02/2015
Kate said the business provided good service. The staff was very nice and communicative regarding the repairs. She mentioned there was a communication issue that they did not find out about until later due to a wrong digit on the telephone number.
Category: Collision
Service Date: 03/31/2015
Review Created: 04/02/2015
This review was collected via phone interview by Customer Research Inc.
rating 5rating 5rating 5rating 5rating 5
Recommended?
Yes
Verified by SureCritic
Mahbod M. in Virginia on 04/02/2015
Mahbod said this business did a good job on his vehicle. The staff was so nice and helpful.
Category: Collision
Service Date: 03/31/2015
Review Created: 04/02/2015
This review was collected via phone interview by Customer Research Inc.
Displaying Review 21 - 40 of 1284 in total
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