BMW of Fairfax Body Shop

Reviews (1126)

rating 4.417118rating 4.417118rating 4.417118rating 4.417118rating 4.417118

Recommend?
90%

8439 Lee Highway
Fairfax , VA 22031
(703) 560-2300
About Full Service BMW collision repair located in Fairfax, VA.
Latest Reviews for BMW of Fairfax Body Shop
rating 5rating 5rating 5rating 5rating 5
Recommended?
Yes
Verified by SureCritic
Prasad B. in Virginia on 10/06/2014
Prasad said his vehicle was delayed a few days because the paint was drying.
Category: Collision
Service Date: 09/30/2014
Review Created: 10/06/2014
This review was collected via phone interview by Customer Research Inc.
rating 5rating 5rating 5rating 5rating 5
Recommended?
Yes
Verified by SureCritic
Jeremy G. in Virginia on 10/06/2014
Jeremy said the supervisor was helpful and explained the entire process. He enjoyed working with them and is happy.
Category: Collision
Service Date: 09/26/2014
Review Created: 10/06/2014
This review was collected via phone interview by Customer Research Inc.
rating 5rating 5rating 5rating 5rating 5
Recommended?
Yes
Verified by SureCritic
Amanda S. in Virginia on 10/03/2014
Amanda said they were really helpful and nice. They helped her get a loaner vehicle.
Category: Collision
Service Date: 09/29/2014
Review Created: 10/03/2014
This review was collected via phone interview by Customer Research Inc.
rating 5rating 5rating 5rating 5rating 5
Recommended?
Yes
Albertyna said she is very happy with the quick response time but is unsure if she is satisfied with the quality of the repair because she has not seen the vehicle yet. Also, she mentioned the vehicle was 3 days later than promised because the paint had to dry and this business was nice enough to offer to pay the 3 days for the rental vehicle.
Category: Collision
Service Date: 09/30/2014
Review Created: 10/03/2014
This review was collected via phone interview by Customer Research Inc.
rating 5rating 5rating 5rating 5rating 5
Recommended?
Yes
Verified by SureCritic
John L. in Virginia on 10/02/2014
John said this business did a great job and they did everything they said they would do. There was no promise time given for the finish date.
Category: Collision
Service Date: 09/29/2014
Review Created: 10/02/2014
This review was collected via phone interview by Customer Research Inc.
rating 5rating 5rating 5rating 5rating 5
Recommended?
Yes
Verified by SureCritic
Barbara O. in Virginia on 09/26/2014
Barbara is a completely satisfied customer.
Category: Collision
Service Date: 09/18/2014
Review Created: 09/26/2014
This review was collected via phone interview by Customer Research Inc.
rating 5rating 5rating 5rating 5rating 5
Recommended?
Yes
Verified by SureCritic
Michael K. in Virginia on 09/25/2014
Michael said the service was good.
Category: Collision
Service Date: 09/19/2014
Review Created: 09/25/2014
This review was collected via phone interview by Customer Research Inc.
rating 5rating 5rating 5rating 5rating 5
Recommended?
Yes
Verified by SureCritic
Sam Y. in Virginia on 09/24/2014
Sam said they delivered what they said they would on time.
Category: Collision
Service Date: 09/19/2014
Review Created: 09/24/2014
This review was collected via phone interview by Customer Research Inc.
rating 5rating 5rating 5rating 5rating 5
Recommended?
Yes
Verified by SureCritic
Caridad G. in Virginia on 09/18/2014
Caridad said the facility was quick to respond and kept him updated on the repair.
Category: Collision
Service Date: 09/12/2014
Review Created: 09/18/2014
This review was collected via phone interview by Customer Research Inc.
rating 4rating 4rating 4rating 4rating 4
Recommended?
Yes
Verified by SureCritic
Yu W. in Virginia on 09/17/2014
Yu said he thinks the business might have missed a spot on the rear bumper. He did not bring this up to the business because he found it a couple days later.
Category: Collision
Service Date: 09/05/2014
Review Created: 09/17/2014
This review was collected via phone interview by Customer Research Inc.
rating 5rating 5rating 5rating 5rating 5
Recommended?
Yes
Verified by SureCritic
Deborah S. in Virginia on 09/17/2014
Deborah said this business was responsive, quick and very informative.
Category: Collision
Service Date: 09/12/2014
Review Created: 09/17/2014
This review was collected via phone interview by Customer Research Inc.
rating 5rating 5rating 5rating 5rating 5
Recommended?
Yes
Verified by SureCritic
Daisy W. in Virginia on 09/17/2014
Daisy said it was a smooth process with no difficulties.
Category: Collision
Service Date: 09/11/2014
Review Created: 09/17/2014
This review was collected via phone interview by Customer Research Inc.
rating 5rating 5rating 5rating 5rating 5
Recommended?
Yes
Verified by SureCritic
Silvia T. in Virginia on 09/17/2014
Spoke with Alfredo. He said this business did a really good job and he just liked the way everything was handled.
Category: Collision
Service Date: 09/12/2014
Review Created: 09/17/2014
This review was collected via phone interview by Customer Research Inc.
rating 4rating 4rating 4rating 4rating 4
Recommended?
Yes
Verified by SureCritic
David K. in Virginia on 09/15/2014
David said they were not quite perfect, but awfully good.
Category: Collision
Service Date: 09/05/2014
Review Created: 09/15/2014
This review was collected via phone interview by Customer Research Inc.
rating 4rating 4rating 4rating 4rating 4
Recommended?
Yes
Verified by SureCritic
Morlai K. in Virginia on 09/12/2014
Morlai said they did a good job on the repair, but it took too long to get the vehicle back. They said 3 to 4 days and it took 11 days. There was a parts delay.
Category: Collision
Service Date: 08/29/2014
Review Created: 09/12/2014
This review was collected via phone interview by Customer Research Inc.
Maria said her vehicle sat for six to seven days before any work was started. They told her they were waiting for the paperwork from her insurance company. She was only approved for a five day rental vehicle and had to keep calling the business to receive updates. Once the repairs began, she received no calls from the business and could never get anyone on the phone but the receptionist. The day her vehicle was ready she and another customer stood outside the business for 20 minutes after the supposed opening time. No one apologized for opening late, nor did they try to explain. She had to return to the business minutes after picking the vehicle up because the tire sensor light came on. Due to this experience, she will not recommend the business.
Category: Collision
Service Date: 08/30/2014
Review Created: 09/09/2014
This review was collected via phone interview by Customer Research Inc.
rating 1rating 1rating 1rating 1rating 1
Recommended?
No
Verified by SureCritic
Richard P. in Virginia on 09/08/2014
Richard said the repairs took six weeks to do. What they did, should have only taken ten days to repair. He had to wait four extra weeks for his vehicle because they were incompetent when it came to ordering the parts. He would not recommend them because of the reasons mentioned above. This was the second bad experience he has had with them.
Category: Collision
Service Date: 08/26/2014
Review Created: 09/08/2014
This review was collected via phone interview by Customer Research Inc.
rating 5rating 5rating 5rating 5rating 5
Recommended?
Yes
Verified by SureCritic
Adreanne D. in Virginia on 09/08/2014
Adreanne said this business provided her with excellent customer service. They did a great job on their vehicle. They were also good at follow-ups.
Category: Collision
Service Date: 08/29/2014
Review Created: 09/08/2014
This review was collected via phone interview by Customer Research Inc.
Lauren said this business did a good job. They were quick and communicated well.
Category: Collision
Service Date: 08/25/2014
Review Created: 09/06/2014
This review was collected via phone interview by Customer Research Inc.
rating 4rating 4rating 4rating 4rating 4
Recommended?
Yes
Verified by SureCritic
Anthony L. in Virginia on 09/04/2014
Anthony said there were some issues with getting the repair coordinated between the facility and the insurance company. They were all resolved.
Category: Collision
Service Date: 08/29/2014
Review Created: 09/04/2014
This review was collected via phone interview by Customer Research Inc.
Displaying Review 21 - 40 of 1126 in total
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