BMW of Fairfax Body Shop

Sarah said she got her vehicle back a week late because there was a delay in a part coming in. She stated the delay wasn't a big deal. Sarah mentioned this business made everything easy, and everything was done quickly.

Elizabeth said they did an absolutely beautiful job. They were pleasant, polite and professional. She was surprised at how clean her vehicle was returned to her. The vehicle looks new.

Dali said she dropped her vehicle off on a Monday and she was told it was only going to take 2 days, so she did not get a rental vehicle. After 2 days she started calling and she was told they would call her back, but they never did. She did not get her vehicle until Friday and she's not sure why.

Amanda said her experience was horrific. She left her vehicle at this business before going on vacation. She spoke with Gerald and let him know the work she wanted. Gerald dropped the ball by not following through. The business kept calling her to ask questions but she was not available. She phoned the business upon her return but Gerald did not know who she was or anything about her vehicle. Her vehicle was not ready when she got back. The business had her vehicle for 9 days and did not inform her on its status. She was concerned the business might have lost her vehicle. A representative was rude and condescending to her. She wrote an email to the manager but has not received a reply. The only representative who treated her well and knew what they were doing was the person that prepared her estimate. Her name is Janie and she was awesome, nice, and kept her word. Janie is the only shining star to her horrific experience. She would not recommend this business because of the reasons mentioned previously.

William said he has been going to this business for many years and the service is always good.