BMW of Fairfax Body Shop

Reviews (970)

rating 4.42769rating 4.42769rating 4.42769rating 4.42769rating 4.42769

Recommend?
90%

8439 Lee Highway
Fairfax , VA 22031
(703) 560-2300
About Full Service BMW collision repair located in Fairfax, VA.
Latest Reviews for BMW of Fairfax Body Shop
Sreenivasulu said the facility did very good work and he does not have any issues.
Category: Collision
Service Date: 10/31/2013
Review Created: 11/06/2013
This review was collected via phone interview by Customer Research Inc.
rating 4rating 4rating 4rating 4rating 4
Recommended?
Yes
Verified by SureCritic
Kevin C. in Maryland on 11/06/2013
Kevin said they did a good job, but there is overspray on the windshield and he has to take the vehicle back in.
Category: Collision
Service Date: 10/31/2013
Review Created: 11/06/2013
This review was collected via phone interview by Customer Research Inc.
rating 5rating 5rating 5rating 5rating 5
Recommended?
Yes
Verified by SureCritic
Marian L. in Virginia on 11/06/2013
Marian said this business made everything very easy and she loved the text messaging. They did a fantastic job and she really enjoyed working with them.
Category: Collision
Service Date: 10/31/2013
Review Created: 11/06/2013
This review was collected via phone interview by Customer Research Inc.
rating 5rating 5rating 5rating 5rating 5
Recommended?
Yes
Verified by SureCritic
Robert M. in Maryland on 11/06/2013
Robert said his overall experience was very good.
Category: Collision
Service Date: 10/31/2013
Review Created: 11/06/2013
This review was collected via phone interview by Customer Research Inc.
rating 5rating 5rating 5rating 5rating 5
Recommended?
Yes
Verified by SureCritic
John G. in Virginia on 11/05/2013
John said he has never had any issues with this business.
Category: Collision
Service Date: 10/22/2013
Review Created: 11/05/2013
This review was collected via phone interview by Customer Research Inc.
rating 5rating 5rating 5rating 5rating 5
Recommended?
Yes
Verified by SureCritic
Manzoor G. in Virginia on 11/02/2013
Manzoor said all of the work was done excellent and on time. The estimator called to explain everything.
Category: Collision
Service Date: 10/28/2013
Review Created: 11/02/2013
This review was collected via phone interview by Customer Research Inc.
Spoke with Jeff. He said this business took care of everything they were supposed to. They did the work in a timely fashion.
Category: Collision
Service Date: 10/30/2013
Review Created: 11/01/2013
This review was collected via phone interview by Customer Research Inc.
rating 5rating 5rating 5rating 5rating 5
Recommended?
Yes
Verified by SureCritic
Quoc H. in Virginia on 10/31/2013
Quoc said they were consistent about giving out daily updates on the status of his vehicle.
Category: Collision
Service Date: 10/25/2013
Review Created: 10/31/2013
This review was collected via phone interview by Customer Research Inc.
rating 3rating 3rating 3rating 3rating 3
Recommended?
No
Xiangyang said the facility was not very responsive. He had to call them about the status of the vehicle more than once and at times they did not answer the phones. The vehicle was ready 3 or 4 days later than promised because the new bumper had some issues and they had to reorder it. He called them 4 or 5 times about the process, so he was not satisfied with the communication or the way he was treated. He would not recommend this facility because he expected more out of a BMW facility.
Category: Collision
Service Date: 10/28/2013
Review Created: 10/31/2013
This review was collected via phone interview by Customer Research Inc.
rating 5rating 5rating 5rating 5rating 5
Recommended?
Yes
Verified by SureCritic
Rosstom H. in Virginia on 10/30/2013
Spoke with Eugenie H. She said the work was beautiful and Rosstom loved it. She said Rosstom liked the people, he won't let anyone else touch the vehicle, but he insists on only using this business. She said he wants to come back to finish the other side. Her son has used them as well and they had brought in their Tahoe and their Nissan. This business is the best.
Category: Collision
Service Date: 10/18/2013
Review Created: 10/30/2013
This review was collected via phone interview by Customer Research Inc.
rating 5rating 5rating 5rating 5rating 5
Recommended?
Yes
Verified by SureCritic
Mark H. in Virginia on 10/30/2013
Mark said this business kept him informed through out the repair process. They were incredible on the repair job and returned his vehicle to an as-new condition. The staff was professional and outstanding in their communication. He is a very satisfied customer and happy with the results. He would definitely recommend them.
Category: Collision
Service Date: 10/23/2013
Review Created: 10/30/2013
This review was collected via phone interview by Customer Research Inc.
rating 3rating 3rating 3rating 3rating 3
Recommended?
Yes
Verified by SureCritic
Eric L. in Virginia on 10/30/2013
Eric said everything was good at this business, except they initially told him they could fix his bumper then ended up saying it had to be replaced entirely. He said he was not satisfied with the thoroughness of the person that prepared his estimate for this reason.
Category: Collision
Service Date: 10/24/2013
Review Created: 10/30/2013
This review was collected via phone interview by Customer Research Inc.
rating 4rating 4rating 4rating 4rating 4
Recommended?
Yes
Verified by SureCritic
Srinivas S. in Virginia on 10/29/2013
Srinivas said his overall experience was good. The facility did not contact him with a progress report, he had to call them to find out when his vehicle would be ready.
Category: Collision
Service Date: 10/21/2013
Review Created: 10/29/2013
This review was collected via phone interview by Customer Research Inc.
rating 5rating 5rating 5rating 5rating 5
Recommended?
Yes
Verified by SureCritic
Tianyi L. in Virginia on 10/29/2013
Tianyi said the results were good.
Category: Collision
Service Date: 10/18/2013
Review Created: 10/29/2013
This review was collected via phone interview by Customer Research Inc.
rating 5rating 5rating 5rating 5rating 5
Recommended?
Yes
Verified by SureCritic
Chang Y. in Virginia on 10/28/2013
Spoke with Negar. She said she was happy that they returned the vehicle two days earlier than promised.
Category: Collision
Service Date: 10/23/2013
Review Created: 10/28/2013
This review was collected via phone interview by Customer Research Inc.
rating 5rating 5rating 5rating 5rating 5
Recommended?
Yes
Verified by SureCritic
Joseph L. in Virginia on 10/28/2013
Joseph said he worked at the business when he was a young man and he has a personal relationship with the business. He had to contact the business to receive an update about the repairs.
Category: Collision
Service Date: 10/22/2013
Review Created: 10/28/2013
This review was collected via phone interview by Customer Research Inc.
rating 4rating 4rating 4rating 4rating 4
Recommended?
Yes
Verified by SureCritic
Robert L. in Virginia on 10/26/2013
Robert said this business left him very pleased and satisfied.
Category: Collision
Service Date: 10/11/2013
Review Created: 10/26/2013
This review was collected via phone interview by Customer Research Inc.
Wayne said this business does a good job in a timely manner.
Category: Collision
Service Date: 10/21/2013
Review Created: 10/26/2013
This review was collected via phone interview by Customer Research Inc.
rating 5rating 5rating 5rating 5rating 5
Recommended?
Yes
Verified by SureCritic
Brian R. in Virginia on 10/26/2013
Brian said the work was excellent. The repair was finished before promised.
Category: Collision
Service Date: 10/18/2013
Review Created: 10/26/2013
This review was collected via phone interview by Customer Research Inc.
rating 5rating 5rating 5rating 5rating 5
Recommended?
Yes
Verified by SureCritic
William S. in Virginia on 10/24/2013
William said this is a friendly business. He said they are on point with their timing and thorough with the job they do.
Category: Collision
Service Date: 10/16/2013
Review Created: 10/24/2013
This review was collected via phone interview by Customer Research Inc.
Displaying Review 121 - 140 of 970 in total
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