BMW of Fairfax Body Shop


Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5rating 4.5

1509 Reviews

91% Would Recommend
Latest Review 2 days ago
Slade B. on 09/17/2015
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Slade said they were very quick, and the customer service was excellent. He really appreciates how accurate they were with the repairs.
Category: Collision
Service Date: 09/11/2015
Review Created: 09/17/2015
This review was collected via phone interview by Customer Research Inc.
James W. on 09/10/2015
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James said this business serviced his vehicle in a timely manner. The quality of work performed on his vehicle was very good.
Category: Collision
Service Date: 09/09/2015
Review Created: 09/10/2015
This review was collected via phone interview by Customer Research Inc.
Jiyeon L. on 09/10/2015
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Jiyeon said Suzie was a big help.
Category: Collision
Service Date: 08/31/2015
Review Created: 09/10/2015
This review was collected via phone interview by Customer Research Inc.
Alexi B. on 09/08/2015
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Alexi said he was not satisfied with how this business handled his paperwork because he had to call them back to remind them of items. The staff was very nice.
Category: Collision
Service Date: 09/03/2015
Review Created: 09/08/2015
This review was collected via phone interview by Customer Research Inc.
Carlton S. on 09/08/2015
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Carlton said they were very helpful and they answered all of his questions.
Category: Collision
Service Date: 09/04/2015
Review Created: 09/08/2015
This review was collected via phone interview by Customer Research Inc.
John C. on 09/05/2015
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Spoke with Collette. She said the business was perfect.
Category: Collision
Service Date: 08/31/2015
Review Created: 09/05/2015
This review was collected via phone interview by Customer Research Inc.
Latisha H. on 09/05/2015
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Latisha said the body work was good. Her only concern was they sat something on the seat and left a mark, but it was fine because it came out.
Category: Collision
Service Date: 08/28/2015
Review Created: 09/05/2015
This review was collected via phone interview by Customer Research Inc.
Amandeep S. on 09/04/2015
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Amandeep said Alan, who was in charge of the repair, did an excellent job coordinating everything including the warranty coverage.
Category: Collision
Service Date: 08/24/2015
Review Created: 09/04/2015
This review was collected via phone interview by Customer Research Inc.
Charles F. on 09/03/2015
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Charles said everyone at this business was very polite and attentive to his repair needs. They were informative when it came to his vehicle.
Category: Collision
Service Date: 08/28/2015
Review Created: 09/03/2015
This review was collected via phone interview by Customer Research Inc.
Michael S. on 09/03/2015
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Michael said they did everything as told. They kept him up to date right down to the end. This business assisted him with the insurance company to help make sure the payment deductible was done right. He received excellent customer service and his vehicle was delivered ahead of schedule.
Category: Collision
Service Date: 08/31/2015
Review Created: 09/03/2015
This review was collected via phone interview by Customer Research Inc.
Angela S. on 09/03/2015
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Angela said this business was courteous and quick with giving the estimate. They did a good job.
Category: Collision
Service Date: 09/02/2015
Review Created: 09/03/2015
This review was collected via phone interview by Customer Research Inc.
Craig E. on 09/02/2015
Recommended badge inactive Recommended
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Spoke with Susan. She said her vehicle was at this business for an entire week due to relatively minor damage. She had to keep calling back in order to be updated. She instigated all calls to be informed of the process and when this business did call, they were not specific as to when the vehicle would be ready. The staff was very courteous but they were not forthcoming. In a previous experience, Genie had kept her very well informed and had caused her return. She had been happy with their work but she would not recommend this business at the moment due to her most recent experience. Her vehicle was three days late and she does not know why.
Category: Collision
Service Date: 08/31/2015
Review Created: 09/02/2015
This review was collected via phone interview by Customer Research Inc.
Reggie T. on 09/02/2015
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Reggie said this business provided impeccable customer service.
Category: Collision
Service Date: 08/31/2015
Review Created: 09/02/2015
This review was collected via phone interview by Customer Research Inc.
Bryan J. on 09/02/2015
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Bryan said this business did a good job and kept him informed during the whole process.
Category: Collision
Service Date: 08/26/2015
Review Created: 09/02/2015
This review was collected via phone interview by Customer Research Inc.
Edward T. on 08/31/2015
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Edward said overall he was satisfied with the business, but he has to take his vehicle back because the ports are not charging. He said he went to this business because he owns a BMW and thinks they are the best.
Category: Collision
Service Date: 08/20/2015
Review Created: 08/31/2015
This review was collected via phone interview by Customer Research Inc.
James C. on 08/27/2015
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James said he had a very good experience with this business.
Category: Collision
Service Date: 08/19/2015
Review Created: 08/27/2015
This review was collected via phone interview by Customer Research Inc.
Biswita M. on 08/27/2015
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Biswita said this business was very prompt, and very thorough.
Category: Collision
Service Date: 08/24/2015
Review Created: 08/27/2015
This review was collected via phone interview by Customer Research Inc.
Steven W. on 08/27/2015
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Spoke with Nancy. She said she was very satisfied with this business' excellent service. They informed her with what was going on and she was very pleased with what they did.
Category: Collision
Service Date: 08/26/2015
Review Created: 08/27/2015
This review was collected via phone interview by Customer Research Inc.
Kelly B. on 08/26/2015
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Kelly said she was not impressed with the business, but they took care of her. She had to return to the business because they did not complete the work. They had the best ratings on Yelp.
Category: Collision
Service Date: 08/24/2015
Review Created: 08/26/2015
This review was collected via phone interview by Customer Research Inc.
Sally M. on 08/25/2015
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Sally said they did a great job and it was done quickly.
Category: Collision
Service Date: 08/18/2015
Review Created: 08/25/2015
This review was collected via phone interview by Customer Research Inc.
Displaying Review 121 - 140 of 1509 in total