BMW of Fairfax Body Shop

Reviews (1210)

rating 4.4402911rating 4.4402911rating 4.4402911rating 4.4402911rating 4.4402911

Recommend?
90%

8439 Lee Highway
Fairfax , VA 22031
(703) 560-2300
About Full Service BMW collision repair located in Fairfax, VA.
Latest Reviews for BMW of Fairfax Body Shop
rating 1rating 1rating 1rating 1rating 1
Recommended?
No
Verified by SureCritic
Richard P. in Virginia on 09/08/2014
Richard said the repairs took six weeks to do. What they did, should have only taken ten days to repair. He had to wait four extra weeks for his vehicle because they were incompetent when it came to ordering the parts. He would not recommend them because of the reasons mentioned above. This was the second bad experience he has had with them.
Category: Collision
Service Date: 08/26/2014
Review Created: 09/08/2014
This review was collected via phone interview by Customer Research Inc.
rating 5rating 5rating 5rating 5rating 5
Recommended?
Yes
Verified by SureCritic
Adreanne D. in Virginia on 09/08/2014
Adreanne said this business provided her with excellent customer service. They did a great job on their vehicle. They were also good at follow-ups.
Category: Collision
Service Date: 08/29/2014
Review Created: 09/08/2014
This review was collected via phone interview by Customer Research Inc.
Lauren said this business did a good job. They were quick and communicated well.
Category: Collision
Service Date: 08/25/2014
Review Created: 09/06/2014
This review was collected via phone interview by Customer Research Inc.
rating 4rating 4rating 4rating 4rating 4
Recommended?
Yes
Verified by SureCritic
Anthony L. in Virginia on 09/04/2014
Anthony said there were some issues with getting the repair coordinated between the facility and the insurance company. They were all resolved.
Category: Collision
Service Date: 08/29/2014
Review Created: 09/04/2014
This review was collected via phone interview by Customer Research Inc.
rating 5rating 5rating 5rating 5rating 5
Recommended?
Yes
Verified by SureCritic
David H. in Virginia on 09/04/2014
David is a completely satisfied customer.
Category: Collision
Service Date: 08/22/2014
Review Created: 09/04/2014
This review was collected via phone interview by Customer Research Inc.
rating 5rating 5rating 5rating 5rating 5
Recommended?
Yes
Sebastian said it took about 45 days and they had to wait a couple of days for the insurance approval. It was around the holiday time.
Category: Collision
Service Date: 08/25/2014
Review Created: 09/04/2014
This review was collected via phone interview by Customer Research Inc.
rating 4rating 4rating 4rating 4rating 4
Recommended?
Yes
Verified by SureCritic
Andre E. in Virginia on 09/03/2014
Andre said there were several delays late with his vehicle because the communication was not clear. He gave them a number to reach the adjustor if they had any questions, and they called the wrong number. He had to get involved with his insurance company to see what was going on and they told him no one called from the business. This slowed the process down. He had to wait an extra week for his vehicle because they told him they were waiting for parts. When he picked up his vehicle, they told him they did not release his vehicle because they were waiting for a check from the insurance company. He was not happy with the communication because of the reasons already stated.
Category: Collision
Service Date: 08/25/2014
Review Created: 09/03/2014
This review was collected via phone interview by Customer Research Inc.
rating 4rating 4rating 4rating 4rating 4
Recommended?
Yes
Verified by SureCritic
Zoya F. in Virginia on 09/03/2014
Zoya said the inside of her engine and trunk were dirty but the outside was spotless. The repairs were delayed five days due to the vehicle needing to be cleaned.
Category: Collision
Service Date: 08/22/2014
Review Created: 09/03/2014
This review was collected via phone interview by Customer Research Inc.
rating 3rating 3rating 3rating 3rating 3
Recommended?
Yes
Verified by SureCritic
Courtney F. in Virginia on 09/03/2014
Courtney said the work was great but the communication was not. He said he had to call the business for updates. He received the automated updates but if he wanted to speak to someone, he had to call the business. His vehicle was promised on July 3, 2014 but he did not get it until August 20, 2014. He said he knows there was one problem with a part but does not know why it was so delayed. He was not satisfied with the way he was treated for the reasons mentioned.
Category: Collision
Service Date: 08/29/2014
Review Created: 09/03/2014
This review was collected via phone interview by Customer Research Inc.
rating 5rating 5rating 5rating 5rating 5
Recommended?
Yes
Verified by SureCritic
Willie A. in Virginia on 09/03/2014
Willie said they completed the repair in a week.
Category: Collision
Service Date: 08/29/2014
Review Created: 09/03/2014
This review was collected via phone interview by Customer Research Inc.
rating 5rating 5rating 5rating 5rating 5
Recommended?
Yes
Verified by SureCritic
Tracy A. in Virginia on 09/02/2014
Tracy said they were professional, timely, and the communication was exceptional.
Category: Collision
Service Date: 08/26/2014
Review Created: 09/02/2014
This review was collected via phone interview by Customer Research Inc.
Jabari said Suzy went above and beyond. She was outstanding, paid attention to detail, and treated him like a valued customer. She was wonderful and kept him updated. The manager was detailed, patient, answered his questions, made sure he understood the answers and multi-tasked for him. They gave excellent customer service. Everybody was attentive, polite, respectful and wonderful. His vehicle took longer than expected because of a parts delay, additional damage and waiting on the adjuster, but he has no complaints. He found a scratch on the top of the sun roof that was not there before. It looked like somebody dropped something on it, but the bumper looks good. He will definitely go back to them, and has not received this much attention and quality of service since he has lived in the area.
Category: Collision
Service Date: 08/28/2014
Review Created: 09/02/2014
This review was collected via phone interview by Customer Research Inc.
rating 5rating 5rating 5rating 5rating 5
Recommended?
Yes
Verified by SureCritic
Stephen V. in Virginia on 08/30/2014
Stephen said the repair was done when promised, but this business kept his vehicle a few extra days to make sure it was perfect. He heard about this business online.
Category: Collision
Service Date: 08/26/2014
Review Created: 08/30/2014
This review was collected via phone interview by Customer Research Inc.
rating 5rating 5rating 5rating 5rating 5
Recommended?
Yes
Verified by SureCritic
Albert P. in Virginia on 08/27/2014
Spoke with Hugh. He said the business is very professional, very helpful and explains everything in detail. He also said the business did a great job and he would highly recommend them to anyone with a BMW.
Category: Collision
Service Date: 08/22/2014
Review Created: 08/27/2014
This review was collected via phone interview by Customer Research Inc.
rating 5rating 5rating 5rating 5rating 5
Recommended?
Yes
Verified by SureCritic
Julia N. in Virginia on 08/27/2014
Julia said getting hit was inconvenient but this business made her experience with them pleasant. There was a delay caused by the insurance company but she did not elaborate as to the length of the delay. They made sure she had a rental car and kept her informed of the progress of the vehicle. They gave her great customer service. She was incredibly pleased.
Category: Collision
Service Date: 08/22/2014
Review Created: 08/27/2014
This review was collected via phone interview by Customer Research Inc.
rating 5rating 5rating 5rating 5rating 5
Recommended?
Yes
Verified by SureCritic
Kristen F. in Virginia on 08/23/2014
Kristen said they got her in and out in a day and a half.
Category: Collision
Service Date: 08/20/2014
Review Created: 08/23/2014
This review was collected via phone interview by Customer Research Inc.
rating 1rating 1rating 1rating 1rating 1
Recommended?
No
Verified by SureCritic
Maria H. in Virginia on 08/21/2014
Marie said she was not pleased with the length of time it took to repair her vehicle. It took them two and a half months to repair due to additional damages.They also had changed the date five different times. She had a lot of issues with them. She was not kept adequately informed during the repair process. They only called a couple of times. They would text her when they rescheduled her vehicle. She would not recommend them after this experience.
Category: Collision
Service Date: 08/14/2014
Review Created: 08/21/2014
This review was collected via phone interview by Customer Research Inc.
rating 5rating 5rating 5rating 5rating 5
Recommended?
Yes
Verified by SureCritic
Jose A. in Virginia on 08/20/2014
Spoke with Marista. She said the business did something wrong, but the issue was rectified and they provided her a loaner. They should keep up the good work.
Category: Collision
Service Date: 08/18/2014
Review Created: 08/20/2014
This review was collected via phone interview by Customer Research Inc.
rating 4rating 4rating 4rating 4rating 4
Recommended?
Yes
Verified by SureCritic
John G. in Alabama on 08/18/2014
John said this business does their job, but they do not go out of their way to do anything extra. There are a couple of spots on the vehicle and he will have to take it in to repair them. The business did not give him an official date of completion. The communication could have been better. He was informed three out of the five days it was at the business.
Category: Collision
Service Date: 08/13/2014
Review Created: 08/18/2014
This review was collected via phone interview by Customer Research Inc.
rating 2rating 2rating 2rating 2rating 2
Recommended?
No
Verified by SureCritic
Melinda G. in Virginia on 08/18/2014
Melinda said the work done by the facility was great and she is very happy with what was done. There were several customer service issues, however. The facility had her vehicle for 6 weeks due to additional damage found. She did not get good feedback or responses from the facility concerning the progress of the repairs. She did get emails but she still had to call for more information. When she picked up her vehicle, the exhaust pipe in back was crooked and too low. The facility offered to fix it and said they would get her a loaner while they did. After waiting half an hour for the rental vehicle, she finally went directly to the counter but they did not know anything about her vehicle. She finally decided not to even use the rental. The facility took another week to finish just the exhaust pipe and blamed it on the insurance adjuster for not coming out quickly enough. She would not recommend them to others for the reasons mentioned.
Category: Collision
Service Date: 07/31/2014
Review Created: 08/18/2014
This review was collected via phone interview by Customer Research Inc.
Displaying Review 121 - 140 of 1210 in total
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