BMW of Fairfax Body Shop

Reviews (1373)

Overall Rating 4.48/5Overall Rating 4.48/5Overall Rating 4.48/5Overall Rating 4.48/5rating 4.48

Recommend?
91%

8439 Lee Highway
Fairfax , VA 22031
(703) 560-2300
About Full Service BMW collision repair located in Fairfax, VA.
Latest Reviews for BMW of Fairfax Body Shop
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Recommended?
Yes
Verified by SureCritic
Sung Y. in Virginia on 04/10/2015
Sung said they did a good job and it was very fast. He especially liked Ron. He helped him out a lot.
Category: Collision
Service Date: 04/02/2015
Review Created: 04/10/2015
This review was collected via phone interview by Customer Research Inc.
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
Recommended?
Yes
Verified by SureCritic
Ameen B. in Virginia on 04/09/2015
Spoke with Sarah. She said there is not enough information on why the cost is so high and it is so much more than at other businesses. She said she wishes there was some kind of loyalty program because she will always go there and feels they can do so much more for a loyal customer. This will certainly ensure her return. She has been going to them for seven years.
Category: Collision
Service Date: 04/03/2015
Review Created: 04/09/2015
This review was collected via phone interview by Customer Research Inc.
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Recommended?
Yes
Verified by SureCritic
Michele S. in Maryland on 04/08/2015
Michele said the service was excellent and he had no problems. They did a good job and they matched the paint perfectly.
Category: Collision
Service Date: 04/06/2015
Review Created: 04/08/2015
This review was collected via phone interview by Customer Research Inc.
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Recommended?
Yes
Verified by SureCritic
Shivang P. in Virginia on 04/08/2015
Shivang said the service was quick, the business got everything done well and they kept him up to date on what was happening.
Category: Collision
Service Date: 04/03/2015
Review Created: 04/08/2015
This review was collected via phone interview by Customer Research Inc.
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Recommended?
Yes
Verified by SureCritic
Solomon T. in Virginia on 04/06/2015
Solomon said Susie went above and beyond to do what was necessary to make sure he was completely satisfied. There was a delay of seven days because of a combination of bad weather and additional damage found. Susie was amazing.
Category: Collision
Service Date: 03/30/2015
Review Created: 04/06/2015
This review was collected via phone interview by Customer Research Inc.
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Recommended?
Yes
Verified by SureCritic
Trent D. in Virginia on 04/04/2015
Trent said this business did a great job and took care of him. He said the employees were great and kept him informed.
Category: Collision
Service Date: 03/31/2015
Review Created: 04/04/2015
This review was collected via phone interview by Customer Research Inc.
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Recommended?
Yes
Verified by SureCritic
Haig K. in Virginia on 04/02/2015
Haig said his vehicle was at the business for six weeks. They did a good job, but because the vehicle is a new model they had difficulty getting the parts needed.
Category: Collision
Service Date: 03/30/2015
Review Created: 04/02/2015
This review was collected via phone interview by Customer Research Inc.
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Recommended?
Yes
Verified by SureCritic
Kate W. in Virginia on 04/02/2015
Kate said the business provided good service. The staff was very nice and communicative regarding the repairs. She mentioned there was a communication issue that they did not find out about until later due to a wrong digit on the telephone number.
Category: Collision
Service Date: 03/31/2015
Review Created: 04/02/2015
This review was collected via phone interview by Customer Research Inc.
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Recommended?
Yes
Verified by SureCritic
Mahbod M. in Virginia on 04/02/2015
Mahbod said this business did a good job on his vehicle. The staff was so nice and helpful.
Category: Collision
Service Date: 03/31/2015
Review Created: 04/02/2015
This review was collected via phone interview by Customer Research Inc.
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Recommended?
Yes
Verified by SureCritic
Claire J. in Virginia on 04/01/2015
Claire said the experience provided by the business was excellent .They did a good job of keeping her informed, coordinating everything, and being courteous.
Category: Collision
Service Date: 03/27/2015
Review Created: 04/01/2015
This review was collected via phone interview by Customer Research Inc.
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Recommended?
Yes
Verified by SureCritic
Emilee L. in Virginia on 04/01/2015
Emilee said she was very pleased with the quality of work done by this business along with the updates they provided during the repair process.
Category: Collision
Service Date: 03/30/2015
Review Created: 04/01/2015
This review was collected via phone interview by Customer Research Inc.
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Recommended?
Yes
Verified by SureCritic
Homan I. in Virginia on 04/01/2015
Homan said the business did a great job and his vehicle was finished on time. The work was done as expected and they communicated with him through regular texts along with emails. The experience was headache free. He joked with them about the cost being a little higher than the estimate and they adjusted his bill to the price of the estimate.
Category: Collision
Service Date: 03/27/2015
Review Created: 04/01/2015
This review was collected via phone interview by Customer Research Inc.
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Recommended?
Yes
Verified by SureCritic
Frank E. in Virginia on 04/01/2015
Frank said he has been with this business for many years and everything is always great.
Category: Collision
Service Date: 03/27/2015
Review Created: 04/01/2015
This review was collected via phone interview by Customer Research Inc.
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
Recommended?
Yes
Verified by SureCritic
Melysa B. in Virginia on 03/31/2015
Melysa said the length of time it took to complete the repairs was very long. The completion date was pushed back by almost two weeks due to insurance company delays.
Category: Collision
Service Date: 03/25/2015
Review Created: 03/31/2015
This review was collected via phone interview by Customer Research Inc.
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Recommended?
Yes
Verified by SureCritic
Julia K. in Virginia on 03/28/2015
Julia said this business was courteous, and they went out of their way to answer any questions she had. They stayed after closing so she could pick up her vehicle after work, and went out of their way to accommodate her. She said looking at her vehicle, she never would have known she had body work done. They had good service, and were helpful.
Category: Collision
Service Date: 03/23/2015
Review Created: 03/28/2015
This review was collected via phone interview by Customer Research Inc.
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Recommended?
Yes
Verified by SureCritic
Jan D. in Virginia on 03/28/2015
Jan said Susie was really good at keeping him informed and following up with him. Especially when there was additional damage found and parts that had to be ordered, causing the delay in delivery time. He does not recall how late it was.
Category: Collision
Service Date: 03/24/2015
Review Created: 03/28/2015
This review was collected via phone interview by Customer Research Inc.
Lekeshia said the communication could have been a little bit better if they kept her better informed about the insurance calls. She was pleased and satisfied with the work done on her vehicle.
Category: Collision
Service Date: 03/19/2015
Review Created: 03/26/2015
This review was collected via phone interview by Customer Research Inc.
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
Recommended?
Yes
Verified by SureCritic
Karim M. in Virginia on 03/26/2015
Karim said his overall experience was good. The business found additional damages which delayed the repair process a week.
Category: Collision
Service Date: 03/23/2015
Review Created: 03/26/2015
This review was collected via phone interview by Customer Research Inc.
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Recommended?
Yes
Verified by SureCritic
Dean W. in Virginia on 03/25/2015
Dean said he had no complaints with the work performed.
Category: Collision
Service Date: 03/16/2015
Review Created: 03/25/2015
This review was collected via phone interview by Customer Research Inc.
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Recommended?
Yes
Verified by SureCritic
Jessica D. in Virginia on 03/25/2015
Jessica said the business took care of what needed to be done in a timely manner.
Category: Collision
Service Date: 03/23/2015
Review Created: 03/25/2015
This review was collected via phone interview by Customer Research Inc.
Displaying Review 121 - 140 of 1373 in total
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