BMW of Fairfax Body Shop

Reviews (1101)

rating 4.4074099rating 4.4074099rating 4.4074099rating 4.4074099rating 4.4074099

Recommend?
89%

8439 Lee Highway
Fairfax , VA 22031
(703) 560-2300
About Full Service BMW collision repair located in Fairfax, VA.
Latest Reviews for BMW of Fairfax Body Shop
Jahan said the facility states on it's web site the craftsmen are certified, but as a result of having to return the vehicle three times, he does not agree with that statement. The hood is not aligned correctly and there is noise coming from the front of the vehicle, which has not been resolved. The vehicle was delayed 3 or 4 days due to parts and the paintwork. When he returned the vehicle it was 3 or 4 days before he was contacted by the facility regarding his concerns. The personnel were indifferent to him. He did receive an email but the information sent to him was not meaningful to him, so he was not satisfied with the communication. He would not recommend based on the results of his visit.
Category: Collision
Service Date: 03/31/2014
Review Created: 04/22/2014
This review was collected via phone interview by Customer Research Inc.
rating 5rating 5rating 5rating 5rating 5
Recommended?
Yes
Verified by SureCritic
James P. in Virginia on 04/21/2014
James said the work was done fast and in a timely manner.
Category: Collision
Service Date: 04/14/2014
Review Created: 04/21/2014
This review was collected via phone interview by Customer Research Inc.
rating 5rating 5rating 5rating 5rating 5
Recommended?
Yes
Verified by SureCritic
George N. in Virginia on 04/21/2014
Spoke with Ruby. She said they have great service.
Category: Collision
Service Date: 04/11/2014
Review Created: 04/21/2014
This review was collected via phone interview by Customer Research Inc.
rating 4rating 4rating 4rating 4rating 4
Recommended?
Yes
Verified by SureCritic
Kyle H. in Virginia on 04/19/2014
Kyle said he had to send the vehicle back because they missed the back up sensor.
Category: Collision
Service Date: 04/16/2014
Review Created: 04/19/2014
This review was collected via phone interview by Customer Research Inc.
rating 4rating 4rating 4rating 4rating 4
Recommended?
Yes
Verified by SureCritic
Mary F. in Virginia on 04/16/2014
Spoke with Mary's son-in-law. He said his vehicle was not ready when promised because of the weather. It was snowing very badly where the business was located. It took the business two months for them to complete the repairs on his vehicle. He did not have an estimate prepared for his vehicle because all of the damages were covered by his insurance company. He said overall, he has had quite a few good experiences with the business.
Category: Collision
Service Date: 04/14/2014
Review Created: 04/16/2014
This review was collected via phone interview by Customer Research Inc.
rating 5rating 5rating 5rating 5rating 5
Recommended?
Yes
Verified by SureCritic
Rajesh A. in Virginia on 04/12/2014
Rajesh said he had a great experience with this business from beginning to end.
Category: Collision
Service Date: 04/02/2014
Review Created: 04/12/2014
This review was collected via phone interview by Customer Research Inc.
rating 3rating 3rating 3rating 3rating 3
Recommended?
No
Verified by SureCritic
Srdjan M. in Virginia on 04/11/2014
Srdjan said they took too long to complete the job. He saw a tire which was flat and the interior of his vehicle wasn't cleaned. He is unsure if he is satisfied with the quality of work. The work took about three weeks longer and the reason for the delay was due to getting parts. He was not satisfied with the way he was treated because they did not know when it was going to be done and they ordered wrong parts. He is unsure if he is satisfied with the communication. He would not recommend the business for the reasons mentioned.
Category: Collision
Service Date: 03/28/2014
Review Created: 04/11/2014
This review was collected via phone interview by Customer Research Inc.
rating 2rating 2rating 2rating 2rating 2
Recommended?
Yes
Verified by SureCritic
Abdul M. in Virginia on 04/11/2014
Abdul said the work was fine. There was a four week delay but he was not told the exact reason. He had to call to get updates on his vehicle. Richard personally took care of his vehicle. There was no communication from them. The communication is the key and they failed. The only reason he will recommend the business is due to his past experience. He spoke with the general manager and he turned it all around.
Category: Collision
Service Date: 03/31/2014
Review Created: 04/11/2014
This review was collected via phone interview by Customer Research Inc.
rating 3rating 3rating 3rating 3rating 3
Recommended?
Yes
Yshwazewed said the facility did a good job but it took a little longer than he had expected. The facility had his vehicle for a month due to parts being shipped from Germany.
Category: Collision
Service Date: 03/31/2014
Review Created: 04/10/2014
This review was collected via phone interview by Customer Research Inc.
rating 1rating 1rating 1rating 1rating 1
Recommended?
No
Verified by SureCritic
Anne B. in Virginia on 04/10/2014
Anne said she is waiting for the manager to call her back regarding the rental situation because Enterprise wants to charge for the extra days that the repair took. She is not happy with the quality because she was told she was getting a new bumper but it was only fixed. The person told her she definitely needed a new one. The repair was delayed about four or five days later than promised and she does not know the reason. She had to be calling them on the status and did not receive a call or email from them. She was not satisfied with the estimate because she was told she would be getting a new bumper. She was not happy with the communication because she was not kept informed, they are not organized and they do not seem to know what they are doing. She called to speak to the manager and the person who answered the phone could not provide her with any information. She will not be recommending this facility for these reasons.
Category: Collision
Service Date: 04/01/2014
Review Created: 04/10/2014
This review was collected via phone interview by Customer Research Inc.
Jerry said this business did not do a one hundred percent job. He had to take his vehicle back to them because he got a warning light that a light bulb was out. He soon found out the driver side rear door handle light was not showing because it was pushed back. They fixed the light but since he had to take it back, it represented a lack of quality control. He waited an additional two days for his vehicle because they were still painting it.
Category: Collision
Service Date: 03/31/2014
Review Created: 04/09/2014
This review was collected via phone interview by Customer Research Inc.
rating 3rating 3rating 3rating 3rating 3
Recommended?
No
Verified by SureCritic
Paras K. in Virginia on 04/07/2014
Paras said it took a month and 3 days to get his vehicle repaired. She borrowed someone else's vehicle during that time. It was supposed to be ready in a week instead. She was told some of the management was out of town. She called to see what was happening. The vehicle wasn't fixed right when she got it back because the battery indicator light came on. She waited about 3 hours to have it fixed. Overall, it was a horrible experience. She didn't appreciate the delays and she had to keep following up, which she said frustrated her. She wouldn't recommend them because it was a bad experience. They need to keep customers informed and they need to provide a loaner vehicle if a delay happens.
Category: Collision
Service Date: 03/28/2014
Review Created: 04/07/2014
This review was collected via phone interview by Customer Research Inc.
rating 3rating 3rating 3rating 3rating 3
Recommended?
No
Verified by SureCritic
Khatrina H. in Virginia on 04/07/2014
Khatrina said the body work on the driver side isn't matching the other side of the vehicle. There was a 2 week delay due to them having a problem with the sensors. The communication was excellent but it wasn't accurate. She will not recommend the business due to the reasons mentioned previously.
Category: Collision
Service Date: 03/28/2014
Review Created: 04/07/2014
This review was collected via phone interview by Customer Research Inc.
rating 3rating 3rating 3rating 3rating 3
Recommended?
Yes
Verified by SureCritic
Albert C. in Virginia on 04/04/2014
Albert said they kept pushing back the ready date. His vehicle was ready three business days later than expected because they had to order a radiator. It was hard to reach the mechanic. He would call and the receptionist told him he would be called back, but was not.
Category: Collision
Service Date: 03/28/2014
Review Created: 04/04/2014
This review was collected via phone interview by Customer Research Inc.
rating 5rating 5rating 5rating 5rating 5
Recommended?
Yes
Verified by SureCritic
Solomon T. in Virginia on 04/04/2014
Solomon said the vehicle really looks good. They went above and beyond. When they noticed the vehicle leaking oil they had the service department take care of the leak. The oil leak was fixed within the warranty. The vehicle was delayed two to three weeks. There was an issue getting parts due to the weather. Also, additional damages were found. They had to wait for a supplementary invoice from the insurance company.
Category: Collision
Service Date: 03/14/2014
Review Created: 04/04/2014
This review was collected via phone interview by Customer Research Inc.
rating 5rating 5rating 5rating 5rating 5
Recommended?
Yes
Verified by SureCritic
Sudiba C. in Virginia on 04/04/2014
Sudiba said the repair work was good and her vehicle is running well. The price was a bit high but the staff was nice and friendly.
Category: Collision
Service Date: 03/21/2014
Review Created: 04/04/2014
This review was collected via phone interview by Customer Research Inc.
Tin said that everything went smoothly and they were informative.
Category: Collision
Service Date: 03/28/2014
Review Created: 04/03/2014
This review was collected via phone interview by Customer Research Inc.
rating 1rating 1rating 1rating 1rating 1
Recommended?
No
Verified by SureCritic
Roberto M. in Virginia on 04/03/2014
Roberto said There is paint dripping under the hood and the front grill was supposed to be replaced with the original one and it was not. He is very unhappy with the fact that his due date was changed at least four different times. It was ready two weeks after the initial date he was given. He was given so many excuses that he could not keep up with them. He finally got mad and they gave him his vehicle back. He had to get the rental back before he was going to have to pay for it. They offered to pay for it but that was not the point. His estimate was revised twice. He had to make all the calls and they were not returned. When he called the lady at the front desk and asked to speak with Ritchie, she thought she had put him on hold but she did not so he heard her talking to him. She then got back on the phone and told him that Ritchie was out of the office. He called her out and told her he heard her talking to him. He will not recommend them due to this experience.
Category: Collision
Service Date: 03/28/2014
Review Created: 04/03/2014
This review was collected via phone interview by Customer Research Inc.
rating 5rating 5rating 5rating 5rating 5
Recommended?
Yes
Verified by SureCritic
Suparno B. in Maryland on 04/02/2014
Suparno said this business did an outstanding job on his vehicle.
Category: Collision
Service Date: 03/28/2014
Review Created: 04/02/2014
This review was collected via phone interview by Customer Research Inc.
rating 5rating 5rating 5rating 5rating 5
Recommended?
Yes
Verified by SureCritic
Brian S. in Virginia on 04/02/2014
Brian said this business did a very good job. Waiting for parts delayed his vehicle by a few days.
Category: Collision
Service Date: 03/31/2014
Review Created: 04/02/2014
This review was collected via phone interview by Customer Research Inc.
Displaying Review 121 - 140 of 1101 in total
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