BMW of Fairfax Body Shop

Reviews (1067)

rating 4.4173449rating 4.4173449rating 4.4173449rating 4.4173449rating 4.4173449

Recommend?
90%

8439 Lee Highway
Fairfax , VA 22031
(703) 560-2300
About Full Service BMW collision repair located in Fairfax, VA.
Latest Reviews for BMW of Fairfax Body Shop
rating 5rating 5rating 5rating 5rating 5
Recommended?
Yes
Verified by SureCritic
Susan S. in Virginia on 03/20/2014
Susan said this business really helped her out and gave her a rental car. They worked well with the insurance company to make sure everything got done. The repairs did take 2 or 3 additional days but she was not upset because they had good reason for the delay. It took longer because they ended up doing additional work to the bumper, and had to redo some of the paint work because they did not like the way it was blending together. The delay was also partially caused by the weather. She was not dissatisfied about the delay at all because they had good reasons. She was very satisfied and will definitely recommend this business to others.
Category: Collision
Service Date: 03/13/2014
Review Created: 03/20/2014
This review was collected via phone interview by Customer Research Inc.
rating 5rating 5rating 5rating 5rating 5
Recommended?
Yes
Verified by SureCritic
Jon P. in Virginia on 03/20/2014
Jon said the lady who helped him at this business was very helpful and responsive.
Category: Collision
Service Date: 03/14/2014
Review Created: 03/20/2014
This review was collected via phone interview by Customer Research Inc.
Lauren said his business fixed her vehicle perfectly, and it looks as good as new. Her BMW dealership told her about this business, and informed her they were the only authorized business in the area to work on her vehicle.
Category: Collision
Service Date: 02/28/2014
Review Created: 03/19/2014
This review was collected via phone interview by Customer Research Inc.
rating 4rating 4rating 4rating 4rating 4
Recommended?
Yes
Verified by SureCritic
Ademola F. in Virginia on 03/18/2014
Ademola said there were some minor things he was not happy with. There was minor overspray and they scratched the plastic on the steering wheel. He was satisfied with the mechanical repairs. They told him the work would take three weeks but it turned into two months because they found additional damage and had to order the parts. Overall, his experience was positive. The representative he worked with did a very good job in helping him.
Category: Collision
Service Date: 01/31/2014
Review Created: 03/18/2014
This review was collected via phone interview by Customer Research Inc.
rating 4rating 4rating 4rating 4rating 4
Recommended?
Yes
Verified by SureCritic
Joab G. in Virginia on 03/15/2014
Joab said he was not satisfied with the thoroughness of the person that prepared his estimate because there was more damage than estimated.
Category: Collision
Service Date: 02/28/2014
Review Created: 03/15/2014
This review was collected via phone interview by Customer Research Inc.
Paul said his vehicle was returned in horrible condition. It still had the adhesive inside and out and was not properly cleaned at all. The vehicle was not ready when promised because it is still not clean. He is not recommending them because the treatment was less than A plus service.
Category: Collision
Service Date: 02/28/2014
Review Created: 03/12/2014
This review was collected via phone interview by Customer Research Inc.
rating 5rating 5rating 5rating 5rating 5
Recommended?
Yes
Verified by SureCritic
Syed S. in Virginia on 03/11/2014
Syed said his vehicle was returned to him five days later then promised but he is unsure what caused the delay. The delay was not an inconvenience to him because he was renting a vehicle. This business never contacted him and he always had to call them to get the status of his vehicle. Their lack of communication did not bother him at all. The only thing he was not happy with was that there was some white paint left on his door. He has taken the vehicle back to this business and had the issue addressed.
Category: Collision
Service Date: 02/28/2014
Review Created: 03/11/2014
This review was collected via phone interview by Customer Research Inc.
rating 4rating 4rating 4rating 4rating 4
Recommended?
Yes
Verified by SureCritic
Chris P. in Michigan on 03/10/2014
Chris said there are two door seals loose both on the passenger's side of the vehicle. He has already spoken with the facility and plans to bring his vehicle back in. His vehicle was one day late due to the facility not completing his request for additional cleaning to be done. Other than the door seals being loose, everything was awesome.
Category: Collision
Service Date: 02/28/2014
Review Created: 03/10/2014
This review was collected via phone interview by Customer Research Inc.
rating 5rating 5rating 5rating 5rating 5
Recommended?
Yes
Christina said everything was well communicated and they went out of their way to make sure she had a vehicle to drive. It was a day late, but it's not a big deal. The reason for the delay was due to the work needed for her vehicle. It was a great experience.
Category: Collision
Service Date: 02/28/2014
Review Created: 03/10/2014
This review was collected via phone interview by Customer Research Inc.
rating 5rating 5rating 5rating 5rating 5
Recommended?
Yes
Verified by SureCritic
Leonard G. in Virginia on 03/10/2014
Spoke with Loraine. She said Ritchie, the person she dealt with, was very accommodating. He had someone take her home while her vehicle was at the facility. The repair took 2 extra days because a gentleman from another location had to replace a plastic piece on the front of the vehicle. The first piece broke and because of the snow, there was a delay in getting the second piece.
Category: Collision
Service Date: 02/27/2014
Review Created: 03/10/2014
This review was collected via phone interview by Customer Research Inc.
rating 3rating 3rating 3rating 3rating 3
Recommended?
No
Verified by SureCritic
John P. in Virginia on 03/10/2014
John said he had some problems with his vehicle that he didn't have before the vehicle went in. There were delays. The first delay was because they didn't have the job finished and the second delay was due to weather. He would not recommend them to others because there was clear coat on his windshield and the sunroof was difficult to open.
Category: Collision
Service Date: 03/04/2014
Review Created: 03/10/2014
This review was collected via phone interview by Customer Research Inc.
rating 5rating 5rating 5rating 5rating 5
Recommended?
Yes
Verified by SureCritic
Mostafa A. in Virginia on 03/10/2014
Mostafa said the quality of the work was good. The customer service was excellent. The vehicle was delayed several times because of part delays, he chose not to elaborate on how late the repairs were completed. He had to return multiple times because they did not complete everything. He had to take the vehicle back because they missed some dents, they did not put the emblems back on the rear of the vehicle. The plastic covers for the seat rails were not reassembled and he has to bring the vehicle back to have them repaired. These were minor things, but they should have been completed before he picked up the vehicle. He said he is really happy with the quality of the work overall, which was good.
Category: Collision
Service Date: 02/28/2014
Review Created: 03/10/2014
This review was collected via phone interview by Customer Research Inc.
rating 5rating 5rating 5rating 5rating 5
Recommended?
Yes
Verified by SureCritic
Asad K. in Virginia on 03/10/2014
Asad said he really likes working with Richard who is very communicative and keeps him informed. The vehicle was delayed for one week due to a part having to be sent from Germany and there was a problem with the snow. Asad said he was not concerned about the delay as it was out of their control. His only concern was getting the rental returned due to his hours of work and only having the weekend free.
Category: Collision
Service Date: 02/27/2014
Review Created: 03/10/2014
This review was collected via phone interview by Customer Research Inc.
rating 5rating 5rating 5rating 5rating 5
Recommended?
Yes
Verified by SureCritic
Maria B. on 03/07/2014
Maria said this business does good work and she can trust them. It took a week to get one part when she was told the work would only take three days.
Category: Collision
Service Date: 03/05/2014
Review Created: 03/07/2014
This review was collected via phone interview by Customer Research Inc.
rating 5rating 5rating 5rating 5rating 5
Recommended?
Yes
Verified by SureCritic
Daniel M. on 03/07/2014
Daniel said this is an informative business.
Category: Collision
Service Date: 02/27/2014
Review Created: 03/07/2014
This review was collected via phone interview by Customer Research Inc.
rating 5rating 5rating 5rating 5rating 5
Recommended?
Yes
Verified by SureCritic
Vivan C. on 03/06/2014
Vivan said they did a really good job and it was well done. They kept her informed when they were getting the parts and when her vehicle was going to be ready.
Category: Collision
Service Date: 02/26/2014
Review Created: 03/06/2014
This review was collected via phone interview by Customer Research Inc.
rating 5rating 5rating 5rating 5rating 5
Recommended?
Yes
Verified by SureCritic
Matthew A. in Virginia on 03/05/2014
Spoke with Carole. She said everything was great.
Category: Collision
Service Date: 02/21/2014
Review Created: 03/05/2014
This review was collected via phone interview by Customer Research Inc.
rating 5rating 5rating 5rating 5rating 5
Recommended?
Yes
Verified by SureCritic
Sam H. in Virginia on 03/04/2014
Sam said their customer service was very good and they took care of the work. He had wait an extra day for his vehicle because of the bad weather and there was a problem with the shipment of the parts.
Category: Collision
Service Date: 02/26/2014
Review Created: 03/04/2014
This review was collected via phone interview by Customer Research Inc.
rating 5rating 5rating 5rating 5rating 5
Recommended?
Yes
Verified by SureCritic
Shore A. in Virginia on 03/03/2014
Shore said they did a great job and they have a very good and reasonable insurance company. Someone should look into updating the website because she picked her vehicle up two weeks ago and after that she received an e-mail that told her to come pick her vehicle up.
Category: Collision
Service Date: 02/24/2014
Review Created: 03/03/2014
This review was collected via phone interview by Customer Research Inc.
rating 5rating 5rating 5rating 5rating 5
Recommended?
Yes
Verified by SureCritic
Romano A. in Virginia on 03/03/2014
Romano said he got his vehicle back a week late because they found additional damage. He was treated very well by the personnel.
Category: Collision
Service Date: 02/26/2014
Review Created: 03/03/2014
This review was collected via phone interview by Customer Research Inc.
Displaying Review 121 - 140 of 1067 in total
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