Review for BMW of Fairfax Body Shop
Jose R. on 02/09/2013
Jose said his vehicle took 5 days longer than he expected and he was not given a reason for the delay. He said he was not kept informed of the progress of his vehicle. He called the business eight times for the status of his vehicle. He placed the rental keys in the drop box on a Friday and spoke with a staff member. He said the rental company notified him on Tuesday that they did not know he returned the keys to the business. He mentioned it was a hassle resolving this problem with the rental company. The business needs to have more accountability when it comes to the rental key box located in the business. He said he was not satisfied with the quality of work done on his vehicle because a scratch was left on his vehicle. Richard did a very professional job. Jose said he would not recommend this business due to the reasons mentioned.
Service Date: 01/31/2013
Review Created: 02/09/2013
This review was collected via phone interview by Customer Research Inc.