BMW of Fairfax Body Shop


Overall Rating 4.51/5Overall Rating 4.51/5Overall Rating 4.51/5Overall Rating 4.51/5rating 4.51

1575 Reviews

92% Would Recommend
Latest Review 11 months ago

Review for BMW of Fairfax Body Shop
Courtney R. on 04/08/2011
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
Courtney said her vehicle was ready 1 week past the time it was promised, due to a parts delay, but no one called to inform her of that. She was not kept adequately informed during the repair process, because she was the one who had to call every 3 days to follow up on the status of her vehicle, which is the reason why she rated her overall experience a 4. She was not satisfied with the communication between her and her estimator for the same reasons mentioned.
Category: Collision
Service Date: 04/01/2011
Review Created: 04/08/2011
This review was collected via phone interview by Customer Research Inc.