Review for BMW of Fairfax Body Shop
Brian C. on 04/18/2011
Spoke with Monica. She stated that the business was not very personable. She received explanations from her estimator about the repairs that she did not understand and the estimator never elaborated for her. Upon arriving to pick up her vehicle, she noticed that a warning light was on. She brought this to her estimator?s attention. Instead of trying to figure out why the light was on, the estimator went on and on about how the light wasn't on when the vehicle arrived for the repairs. She would not recommend this business due to this experience.
Service Date: 04/13/2011
Review Created: 04/18/2011
This review was collected via phone interview by Customer Research Inc.