BMW of Fairfax Body Shop

Overall Rating 4.51/5Overall Rating 4.51/5Overall Rating 4.51/5Overall Rating 4.51/5rating 4.51

1575 Reviews

92% Would Recommend
Latest Review 6 months ago

Review for BMW of Fairfax Body Shop
Bharat T. on 01/31/2012
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Overall Rating 1/5rating 1rating 1rating 1rating 1
Bharat said his vehicle was ready about three or four days later than promised because they hadn't even started the work by the time they said it would be done. He called them in the afternoon on the day it was supposed to be ready and they told him they were just washing the vehicle and he could pick it up later that day. He didn't hear from them so he called back at about four o'clock and they apologized and said they hadn't started on the vehicle. He was not satisfied with their communication and would not recommend this business for the reasons mentioned. Although it was a very bad experience the work was fine.
Category: Collision
Service Date: 01/18/2012
Review Created: 01/31/2012
This review was collected via phone interview by Customer Research Inc.