Review for BMW of Fairfax Body Shop
Roberto M. on 04/03/2014
Roberto said There is paint dripping under the hood and the front grill was supposed to be replaced with the original one and it was not. He is very unhappy with the fact that his due date was changed at least four different times. It was ready two weeks after the initial date he was given. He was given so many excuses that he could not keep up with them. He finally got mad and they gave him his vehicle back. He had to get the rental back before he was going to have to pay for it. They offered to pay for it but that was not the point. His estimate was revised twice. He had to make all the calls and they were not returned. When he called the lady at the front desk and asked to speak with Ritchie, she thought she had put him on hold but she did not so he heard her talking to him. She then got back on the phone and told him that Ritchie was out of the office. He called her out and told her he heard her talking to him. He will not recommend them due to this experience.
Service Date: 03/28/2014
Review Created: 04/03/2014
This review was collected via phone interview by Customer Research Inc.