Review for BMW of Fairfax Body Shop
Paul V. on 07/14/2014
Paul said this business did a good job except that it took too long for them to complete the repairs. There is also a mark left on his vehicle. They had written on his vehicle with a grease pencil to give instructions to the mechanic. The marks are not coming off even though they tried to get it off when he pointed it out to them at the time he was picking up his vehicle. He has now washed it 2 times and it still has not come off. His vehicle was not done when this business told him. He was told it would be done that Wednesday or Thursday but it took until closing time on Friday. He was not sure of the reason for the delay. He said he was not happy with the communication he received.
Service Date: 06/27/2014
Review Created: 07/14/2014
This review was collected via phone interview by Customer Research Inc.