ReScore Reviews™ (1)

ReScore
Overall Rating 2.0/5Overall Rating 2.0/5rating 2.0rating 2.0rating 2.0
Original
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5rating 3.0rating 3.0
93% Would Recommend
93% Business Response
Latest Review 3 days ago
David R. on 09/19/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great service"
Was treated excellent. I would recommend.
Vehicle: 2014 Hyundai Elantra
Category: Service
Service Date: 09/15/2017
Service Type: Maintenance
Review Created: 09/19/2017 12:03 PM
Rob W. at Bob Poynter Hyundai responded on 09/20/2017

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Dennis K. on 09/16/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Helped in a pinch"
Was leaving town and called last minute. They got me in with no delay.
Vehicle: 2016 Hyundai Sonata Hyb
Category: Service
Service Date: 09/01/2017
Service Type: Maintenance
Review Created: 09/16/2017 04:38 AM
Rob W. at Bob Poynter Hyundai responded on 09/18/2017

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THOMAS L. on 09/14/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"mostly good"
took twice as long as initially told
Vehicle: 2014 Hyundai Genesis Co
Category: Service
Service Date: 09/11/2017
Service Type: Maintenance
Review Created: 09/14/2017 10:28 AM
Rob W. at Bob Poynter Hyundai responded on 09/14/2017

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Verified Customer on 09/08/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Friendly service "
Excelente
Vehicle: 2015 Hyundai Sonata Hyb
Category: Service
Service Date: 08/30/2017
Service Type: Maintenance
Review Created: 09/08/2017 03:03 AM
Rob W. at Bob Poynter Hyundai responded on 09/08/2017

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Verified Customer on 09/04/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Bob Poynter"
Service was quick and easy. I did have to ask several times to see someone from the body shop, they were a bit slow on that end. Other than that, loved it.
Vehicle: 2017 Hyundai Elantra
Category: Service
Service Date: 08/30/2017
Service Type: Maintenance
Review Created: 09/04/2017 05:48 PM
Rob W. at Bob Poynter Hyundai responded on 09/05/2017

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Paul D. on 09/03/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Experience"
Friendly
Vehicle: 2014 Hyundai Sonata
Category: Service
Service Date: 08/28/2017
Service Type: Maintenance
Review Created: 09/03/2017 07:59 PM
Rob W. at Bob Poynter Hyundai responded on 09/05/2017

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Robert S. on 09/02/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great Service Department"
As always, Bob Poynter has gone above and beyond with the service of my vehicle.
Vehicle: 2016 Hyundai Azera
Category: Service
Service Date: 08/26/2017
Service Type: Maintenance
Review Created: 09/02/2017 12:53 PM
Rob W. at Bob Poynter Hyundai responded on 09/05/2017

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Timothy T. on 09/02/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"TT"
Good jo, fair price, & performed in a timely manner.
Vehicle: 2016 Hyundai Elantra
Category: Service
Service Date: 08/26/2017
Service Type: Maintenance
Review Created: 09/02/2017 11:33 AM
Rob W. at Bob Poynter Hyundai responded on 09/05/2017

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Verified Customer on 09/02/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Awesome Staff. Great service. "
Great value for money. Quick and efficient. Great staff.
Vehicle: 2015 Hyundai Tucson
Category: Service
Service Date: 08/23/2017
Service Type: Maintenance
Review Created: 09/02/2017 05:00 AM
Rob W. at Bob Poynter Hyundai responded on 09/05/2017

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John M. on 08/31/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"They make us feel they are trying to give us the best they can"
They are warm and friendly
Vehicle: 2015 Hyundai Santa Fe S
Category: Service
Service Date: 08/18/2017
Service Type: Maintenance
Review Created: 08/31/2017 01:40 PM
Rob W. at Bob Poynter Hyundai responded on 09/05/2017

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Shirley W. on 08/28/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Your professionalism. "
Yes, I have told my friends of you good service.
Vehicle: 2012 Hyundai Azera
Category: Service
Service Date: 08/23/2017
Service Type: Maintenance
Review Created: 08/28/2017 12:10 PM
Rob W. at Bob Poynter Hyundai responded on 08/29/2017

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Verified Customer on 08/22/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Friendly and Informative"
The people are very friendly and explain in detail for the customer.
Vehicle: 2014 Hyundai Sonata
Category: Service
Service Date: 08/17/2017
Service Type: Maintenance
Review Created: 08/22/2017 03:32 PM
Rob W. at Bob Poynter Hyundai responded on 08/23/2017

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Maria N. on 08/19/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Honest and reliable service."
Good service and "good people".
Vehicle: 2008 Hyundai Veracruz
Category: Service
Service Date: 08/11/2017
Service Type: Maintenance
Review Created: 08/19/2017 05:57 AM
Rob W. at Bob Poynter Hyundai responded on 08/21/2017

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Verified Customer on 08/18/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Service"
Love this car place
Vehicle: 2016 Hyundai Elantra
Category: Service
Service Date: 08/15/2017
Service Type: Maintenance
Review Created: 08/18/2017 11:43 AM
Rob W. at Bob Poynter Hyundai responded on 08/21/2017

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Daniel S. on 08/17/2017
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
"Satisfied customer. "
Very satisfied with service. Danny was helpful. Called at end of service day stating work unable to be completed due to mechanic being pulled for another job. Obtained a loaner vehicle and car was available at end of day 2.
Vehicle: 2009 Hyundai Santa Fe
Category: Service
Service Date: 08/11/2017
Service Type: Maintenance
Review Created: 08/17/2017 03:47 PM
Rob W. at Bob Poynter Hyundai responded on 08/21/2017

We will strive to be more timely
Thanks for the feedback

Robert F. on 08/16/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great service"
Great service and good value
Vehicle: 2016 Hyundai Tucson
Category: Service
Service Date: 08/08/2017
Service Type: Maintenance
Review Created: 08/16/2017 03:49 PM
Rob W. at Bob Poynter Hyundai responded on 08/17/2017

Thanks

Ann K. on 08/16/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Service is great-Friends have not been so lucky with the sales"
service only
Vehicle: 2012 Hyundai Genesis
Category: Service
Service Date: 08/11/2017
Service Type: Maintenance
Review Created: 08/16/2017 07:17 AM
Rob W. at Bob Poynter Hyundai responded on 08/16/2017

THANKS

ANGELA K. on 08/10/2017
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
"Appointment"
It took me 3 weeks to get an appointment, I called several times some with no call back and a couple with. Then I just finally stopped into the center an got an appointment. Dan just seemed very unorganized when I came in to make appointment and when I was their for service. When he called and told me my car was done. It took me 15 minutes to get there and then I had to wait on Dan to complete my service ticket for 20 minutes. It seems that it could have been completed before I got there. This is the first time I have had this much problem getting an appointment.
Vehicle: 2016 Hyundai Tucson
Category: Service
Service Date: 08/02/2017
Service Type: Maintenance
Review Created: 08/10/2017 04:33 PM
Rob W. at Bob Poynter Hyundai responded on 08/11/2017

Thanks for the feedback
We will stive to do better and appreciate coments bad or good

Linda A. on 08/10/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"I live close by. Location i very convenient for me. "
They have always treated me with respect. Explained exactly what was needed and I haven't had to wait for days for service. I feel like I can trust things will be done as stated and pricing seems fair. I would recommend to others for service.
Vehicle: 2013 Hyundai Elantra
Category: Service
Service Date: 08/07/2017
Service Type: Maintenance
Review Created: 08/10/2017 10:15 AM
Anthony S. on 08/09/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great Job!"
Excellent service. Showed up 30 min before my appointment and they got me right in and out. My only regret is that I was expecting more time to read while I waited...
Vehicle: 2017 Hyundai Elantra
Category: Service
Service Date: 08/05/2017
Service Type: Maintenance
Review Created: 08/09/2017 01:43 PM
Rob W. at Bob Poynter Hyundai responded on 08/10/2017

Thanks

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