If I could rate a "0" I would. Completely horrible second experience , after a dismal first experience 2 months ago, in which I was promised THEN that, if I gave them another chance they would take care of me. Well this was their second chance, and they blew it big time. Going in for a routine oil change (4:50pm), I was initially told that it would be a 30 min wait.This was perfectly fine with me as I know how service can get backed up, you get a rush or what have you. I simply replied "That's fine" and went and took my seat . Many customers where there, so I just figured they were very busy at the time. Sections of the customer waiting area seats were full of people. I sat down and to pass the time played games on my phone. Soon 30 - 45 minutes soon pass and I see most of the customers making their way out one by one. I pay it no mind and just think surely my car will be ready soon. going on 6:00pm I start to get a little worried since my car should have been done by now, but as of yet no one has approached me with any news on my car. I'm a patient person so I don't want to raise a stink about my wait so I continue to wait..6:30 I'm the only customer in the shop now..still not ready? 6:45....6:50...7:00 by this time I decide its time to find out what's going on , 2 hrs for an oil change is pretty unreasonable, and I noticed they close AT 7pm so I was also shocked no one was rounding up any customers telling them they are closing. I stand up and every last customer is gone. TOTAL silence..I walk over to the desk area and not ONE employee is there..in fact the shop is CLOSED, windows shutters, closed, lights out..doors locked. I'm thinking "you can't be serious!?" I walk over to the sales area of the store which looks like they are still operating, and ask the clerk if she's heard any news about my car. She didn't know anything about it. A manager walks by and over hears our conversation and acted perplexed when I told him how long I had been waiting for an oil change, which he confieered because he said he remembered seeing me and knew exactly where I was sitting the whole time, since 5pm and it is now going on 7:15 and no one knows where my car is or any information about it. They scrounge around in the key cabinet where the keys of serviced cars are stored, one after another I try and see if my key is there. Finally I notice my keys . We search the garage and parking lot and finally find my car. At this point I'm wondering if it had even been serviced . It had, it was washed and a new sticker placed inside to notify me of when I should come back for my next oil change. The managers apologized to me and sent me on my way, needless to say I will NOT be going back and I advice anyone who can help to drive an extra 20 or so miles to be treated as a valued customer to do so. This is beyond ridiculous , that I waited patiently in service station 2 hours for an oil change and was basically forgotten about , to the point where the shop CLOSED. This on top of it being their second chance to keep me as a customer after a horrible FIRST experience which I had also rated them on. Horrible HORRIBLE customer service, and respect for the individual. I've worked in public service jobs all my life and I know there are people who will hold you to "the customer is always right" and try to exploit it just to complain or looking for something free. This is not that case, this was plain and simple disregard , rudeness , and plain unprofessionalism . Hopefully they will work on this.