Bob's Service Center


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Review for Bob's Service Center
Alan S. ReScore Review on 06/20/2012
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ok, there is always an explanation. Thank you for your reply.
Vehicle: Buick Century
Service Date: 06/18/2012
Review Created: 06/18/2012 07:16 PM

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"inspection"
Last year I was told I would need to replace complete exhaust system. I didn't and it still passed this year. Hmmmm
This year it was the brakes. But I put the car thru a pre-inspection wth a certified tech an every thing was ok.
Fortunatly I was the one to bing the car in. Had it it been my wife I probably would have new brakes. You can tell the mechanic his little ruse with the "wear clip" didn't work. The brakes stopped squealing as soon as I left the station. Hmm
Vehicle: Buick Century
Service Date: 06/18/2012
Review Created: 06/18/2012 07:16 PM
Bob P. at Bob's Service Center responded on 06/20/2012
Hi Mr. Smith. I'm sorry if you feel that we may be trying to sell un-needed service but I can assure you we are not. Yes, last year we advised you that the exhaust and tires passed inspection but would need some attention soon. I feel it is our responsibility to bring things like this to your attention so you can have the opportunity to plan for these repairs in your budget and not have them come as a big "surprise". This year the exhaust did pass again but it looks like you barely went 8000 miles since the last inspection. The condition of the brakes is similar to the exhaust, coming close to needing repair. Because you don't drive your car as much as others that we see, the brakes "may" indeed last another year but again it is our job to inform you of their condition. Please feel free to let me know if I could do this service in a different way so you would feel more comfortable with us.