Madhusudhana said they did a good job, but he rated 3 overall because of the time it took, and he's bringing it back because the front bumper isn't even. Originally it was going to take 10 days but it took 30 days due to more damage found after they reassessed it, and waiting for parts. He rated repair quality a 7 because they replaced a front headlight and it looks older than the one he had before. Their service was good.
Recommended
Crista C. from Nucar Auto Collision Center responded on 07/22/2011 04:47 AM
Once this vehicle was disassembled we had a substantial supplement on this vehicle. Once we called in the supplement it took the insurance company 6 days to come back out to us. Until we receive approval from the insurance company we are unable to carry on with the repairs. The end total with this vehicle was 3 times more than it had originally had been estimated for. The insurance company would not approve an OEM headlight for this vehicle, we were forced to use an aftermarket.
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