Review for Boch Collision
Seog S. on 04/02/2013
Spoke with Young. He said overall he was satisfied, but the communication could have been better. He said he is unsure how to evaluate the quality of the repair because there were chips in the paint in the area that was supposed to be corrected. He said the young woman who handled the claim was not very friendly and she did not communicate. He said he did not feel like a valued customer. He was not given an estimate for when the vehicle would be ready. He was not kept informed during the repair process at all.
Service Date: 03/21/2013
Review Created: 04/02/2013
This review was collected via phone interview by Customer Research Inc.