Review for Boch Collision
Armande F. on 12/31/2011
Armande said that there was paint on the handle and there is still a noise. She had to call them for updates because they left her a voice mail on her home phone that she did not get since she was at work. She added that the vehicle was about 5 days late because of insurance delays. She stated that it cost $7,000 for a $2,700 repair.
Service Date: 12/14/2011
Review Created: 12/31/2011
This review was collected via phone interview by Customer Research Inc.
Crista C. at Boch Collision responded on 01/05/2012
On this vehicle there was extensive hidden damage. The original appraisal came in at $2700 and the total at the end was $7000 creating a very large supplement. In waiting for the insurance company to come back out it created a delay in getting the vehicle back to the customer when promised. Unfortunatley, until a vehicle is taken apart and we can truly see the hidden damage it is hard to give an accurate account of how many days the vehicle will be in the shop.