Jose explained his vehicle was fixed good on time. He suggested they could be more thorough when assessing the vehicle damage, because the adjustor aimed for cutting costs for the other insurance company. He wouldn't be allowed the option of an original Toyota bumper for replacement. Also, since this business is the expert, they could have explained what to expect beyond the cosmetic damage. From the accident, the EBS and SVC dash lights come on and off, so there was probably structural damage. They could have made him aware of the consequences for his computer sensitive vehicle.
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