Review for Boch Collision
Shama K. on 02/14/2012
Shama said they left a scratch and a dent on the driver's side door. Her vehicle was a week late because they had to repair the damages they caused. She would not recommend this business because of her recent experience.
Service Date: 02/06/2012
Review Created: 02/14/2012
This review was collected via phone interview by Customer Research Inc.
Crista C. at Boch Collision responded on 02/17/2012
When this customer dropped off they did not mention damage to the drivers side. We repaired the damage that was shown to us and authorized by the insurance company. The damage was not caused by us, it was there upon drop off. When the customer came to pick up she showed us this additional damage. At that time we had to reinvovle the insurance company to get their authorization to proceed which we did. Since we were not aware of the additional damage up front there was a delay in getting the insurance company to pay for the additional work.