Boch Collision


Overall Rating 4.74/5Overall Rating 4.74/5Overall Rating 4.74/5Overall Rating 4.74/5rating 4.74

4064 Reviews

98% Would Recommend
Latest Review 9 days ago
Review for Boch Collision
Ionela I. on 11/13/2014
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Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
Ionela said the repair took too long and she was charged too much for the repair. It was to take 2 weeks but took 3 weeks. She stated the part had to come from California, which makes it an inefficient process She was not mistreated by the personnel, but she was unhappy that she had to do the follow up calls. She stated she would not recommend this facility for the reasons mentioned and would give a warning to potential customers to beware that it may take longer than estimated and the customer may charged more for the labor. She stated she felt someone at the business should either review the bill or have a set number of hours for a procedure because it seemed as though hours were added while the vehicle was sitting waiting for the next step.
Category: Collision
Service Date: 11/06/2014
Review Created: 11/13/2014
This review was collected via phone interview by Customer Research Inc.
Bob B., Manager at Boch Collision responded on 11/15/2014

Regarding the length of time the insurance was notiflied to come back out to do a supplement they where called after day 1 it took them 4 business days to come out and approve the addtional damages then those addtional parts had top be ordered  it was originaly written 2200.00 it turned out to be over 5,000.00 unfortunly this happens in this business.