ReScore Reviews™ (2)
96% Would Recommend
Latest Review 3 days ago
Review for Bonita Valley Auto Care
NENA F. on 05/21/2013
I made an appointment at 2:00 and got there at 1:30. Checked in waited for over an hour just for a smog check. I have to talked to the people I made the check in at least 2 times. Did not apologized for the slow service.
Vehicle: Toyota RAV4
Service Date: 05/18/2013
Review Created: 05/21/2013 06:35 AM
Bill B. at Bonita Valley Auto Care responded on 05/23/2013
First of all thank you for the review. I'm very sorry that we didn't meet your expectations and start your vehicle 30 min. before your scheduled appointment. I don't think they thought an apology was in order since smog was done on time at 2:30 pm. We try to give the best customer service possible but we have to honor other appointments as well.