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Bonita Valley Auto Care

Average Score
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(1,216 Reviews)
86
Write a Review
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Score Details

5 stars
85%
4 stars
8%
3 stars
1%
2 stars
1%
1 star
2%

Last 30 Day Trend

Active Business

ReScore Reviews™

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original Review
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
2
Total ReScores™
5.0
ReScore™ Average
86
Net Promoter Score ®

Business Details

About

Our professional automotive service offers you years of combined expertise from our well-trained technicians. We treat our auto repair professionals well because we value their skill and can-do attitude. We know our team sets us apart, saving you time and money, not to mention worry. When it comes to auto repair in Bonita, we are totally Our professional automotive service offers you years of combined expertise from our well-trained technicians. We treat our auto repair professionals well because we value their skill and can-do attitude. We know our team sets us apart, saving you time and money, not to mention worry. When it comes to auto repair in Bonita, we are totally confident that Bonita Valley Auto Care is the best option in town! ...more

Categories
Auto Repair, Auto Maintenance, Car Maintenance
Contact
(619) 475-1714
Visit Website
Closed
Business Hours

Business Hours

Mon
8:00 AM - 5:00 PM
Tue
8:00 AM - 5:00 PM
Wed
8:00 AM - 5:00 PM
Thu
8:00 AM - 5:00 PM
Fri
8:00 AM - 5:00 PM
Sat
closed
Sun
closed
* Pacific Time (US & Canada)
3995 Bonita Rd Bonita, CA 91902-1230
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Bonita Valley Auto Care's Reviews
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(1,216 Reviews)
Write a Review
Recent Reviews
DF
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David F.
San Diego, CA
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
05/23/2013
Hi ya, Hi ya Hi ya! That will be $100 please.
When I hand a $100 bill to a mechanic I expect it to go towards a fix of my vehicle. My first words to the Happy man so anxious to take my AAA card (because I was told I would get a discount---but it now seams as though Happy man probably gets a bonus based upon how many AAA-based diagnostic tests he is able charge for.) The problem was my fuel filter needed replacing, that what I said when I arrived. And that was one of the items listed in the diagnostic check which also showed that it would cost approximately $2,000 for all items to get fixed that showed up on the diagnostic report. My point is this. I do not intend to have all the small things on my car replaced so that my car become new again, I just wanted the fuel filter fixed so that the light would go off and an oil change---that's it! All I got was a $100 list of items that if fixed would make my car "mechanically new again". JUST WANTED A NEW FUEL FILTER AND AN OIL CHANGE. I picked up my car with $100 less in my wallet and not a damb thing done to it. I felt completely TAKEN, SCAMED, BATE & SWITHED ON. Maybe your business model should be adjusted i.e., if you charge $100 for the four pieces of paper that tells a customer way more than he cares to know (at least in my case) you might at the very least CHANGE HIS OIL FOR $29.00. Instead you end up with a pissed off customer who is discussed with the entire experience and who will never return. I took my car to MIDAS and had them replace my fule filter and do the oil change. The very reason why I went in.
In the end I felt RIPPED OFF! And to add insult to injury, when I picked up my reciept after having paid, Mr. Happy face says to me "easy come, easy go--ha ha ha" NEWS ALERT TO HAPPY FACE MAN---I worked hard for the $100 you took out of my wallet.
Be quiet and listen to the friggen CUSTOMER! aND DON'T BE SO QUICK TO TAKE THEIR $100 WHEN IT COULD HAVE GONE TOWARD AN ACTUAL FIX!
David Fisher
Not Recommended
Bill B. from Bonita Valley Auto Care responded on 05/27/2013 08:40 PM
I am sorry you had a less than perfect experience at our facility. All I can suggest is not to agree to having a check engine light diagnosis when you simply want a fuel filter and oil change. This would have saved us both a lot of time. When we tried to contact you about the issue you hung up on my service advisor. I think maybe you are upset about having a lot of issues with your vehicle and we were the unlucky ones to inform you. I hope you continue to receive excellent service at your Midas shop.
Service Coupons and Posts
Thanks for the 5-stars, Ana! We're thrilled to have been able to meet your expectations. We always strive to provide efficient and friendly service. #CustomerSatisfaction #AutoCare
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🌟 We're thrilled to have earned your trust, and we're so glad Ronnie could provide you with exceptional service! Thank you for choosing Bonita Valley Auto Care for your Jeep Wrangler. 🚗 #CustomerAppreciation #BonitaValleyAutoCare
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🌟 We're revved up by your 5-star review, Maria! 🚗💨 Thanks for cruising by and for the stellar feedback. We're here to keep your ride in top gear! #HappyCustomers #AutoCare
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Thanks for the great review! 🤩 We appreciate your trust in us to provide honest and upfront service. #Bonita #AutoCare #Trustworthy 🔧
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Thanks for the great review, Michael! 🤩 We're so glad you had a great experience with our crew. #Bonita #AutoCare #ProfessionalCrew
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Thanks for the great review, Edward! 🤩 We're glad you had a smooth experience getting your smog check. #Bonita #AutoCare #SmogCheck
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Thanks for the great review, Gloria! 🤩 We're so glad you had a great experience with us. #Bonita #BonitaValleyAutoCare 🚗
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Thanks for the kind words, Dane! 🤩 We're glad to have been your go-to for nearly 10 years! 🤝 We strive to always underpromise and over deliver. 💯 #Bonita #BonitaValleyAutoCare
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