Hi Jeff, this is Bill Ballard owner of Bonita Valley Auto Care. We have been trying to reach out to you. I feel horrible about how the ball was dropped on your vehicle. The original service advisor Andy was off for the weekend after Thanksgiving and relayed the information to one of our other service advisors. I would like to refund you the amount you paid since you weren't satisfied with the service. I hope you will give us another chance. You can email me at email@example.com if you would like to discuss further and also how you would like the refund.