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Bonita Valley Auto Care

Average Score
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(1,216 Reviews)
86
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Score Details

Last 30 Day Trend

Active Business

ReScore Reviews

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original Review
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
2
Total ReScores
5.0
ReScore Average
86
Net Promoter Score ®

Business Details

About

Our professional automotive service offers you years of combined expertise from our well-trained technicians. We treat our auto repair professionals well because we value their skill and can-do attitude. We know our team sets us apart, saving you time and money, not to mention worry. When it comes to auto repair in Bonita, we are totally Our professional automotive service offers you years of combined expertise from our well-trained technicians. We treat our auto repair professionals well because we value their skill and can-do attitude. We know our team sets us apart, saving you time and money, not to mention worry. When it comes to auto repair in Bonita, we are totally confident that Bonita Valley Auto Care is the best option in town! ...more

Categories
Auto Repair, Auto Maintenance, Car Maintenance
Contact
(619) 475-1714

Business Hours

Mon
8:00 AM - 5:00 PM
Tue
8:00 AM - 5:00 PM
Wed
8:00 AM - 5:00 PM
Thu
8:00 AM - 5:00 PM
Fri
8:00 AM - 5:00 PM
Sat
closed
Sun
closed
* Pacific Time (US & Canada)
3995 Bonita Rd Bonita, CA 91902-1230
Bonita Valley Auto Care's Reviews
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(1,216 Reviews)

AG
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ALBERTO G.
Chula Vista, CA
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
12/24/2014
verified customer Verified Customer
estimate was not the actual price
When my daughter bring the car for noise during running and idling was so loud. I called to get the exact estimate before I authorized the repair. I was told that it will be $740.00 dollars to replace both bearings. So I said to go ahead but I even ask for any discount and he said I have already given you already. Then I called multiples times it was not mention to me that there was additional cost for $270.00 dollars I ask he said that it was necessary for the bearing to be press in to the shaft. A bearing for pressing it to the shafts hold not be additional expense it should be on the original estimate. This is really very bad experience any repair shop I go to in my entire life. If it was parts that were broken after the car open up I can understand but still you notify your customer as soon as you know that there's an additional expenses that the original price. Not when you are getting ready to pickup the car.
Not Recommended
Bill B. from Bonita Valley Auto Care responded on 12/27/2014 12:13 PM

Hi Alberto, this is Bill Ballard, owner of Bonita Valley Auto Care.  I have spoken with my service advisor and even though he discounted the repair order for the additional service needed, the cost for the service never should exceed the original estimate.  I don't like to add any surprises to our customers who trust us to repair their vehicles.  Email me at bonitavalleyautocare@gmail.com and I will set up your refund to the original estimate of $740.  Also I would like to offer you $20 in gas for the inconvenience.

Service Coupons and Posts
🌟 We're thrilled to have earned your trust, and we're so glad Ronnie could provide you with exceptional service! Thank you for choosing Bonita Valley Auto Care for your Jeep Wrangler. 🚗 #CustomerAppreciation #BonitaValleyAutoCare
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🌟 We're revved up by your 5-star review, Maria! 🚗💨 Thanks for cruising by and for the stellar feedback. We're here to keep your ride in top gear! #HappyCustomers #AutoCare
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Thanks for the great review! 🤩 We appreciate your trust in us to provide honest and upfront service. #Bonita #AutoCare #Trustworthy 🔧
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Thanks for the great review, Michael! 🤩 We're so glad you had a great experience with our crew. #Bonita #AutoCare #ProfessionalCrew
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Thanks for the great review, Edward! 🤩 We're glad you had a smooth experience getting your smog check. #Bonita #AutoCare #SmogCheck
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Thanks for the great review, Gloria! 🤩 We're so glad you had a great experience with us. #Bonita #BonitaValleyAutoCare 🚗
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Thanks for the kind words, Dane! 🤩 We're glad to have been your go-to for nearly 10 years! 🤝 We strive to always underpromise and over deliver. 💯 #Bonita #BonitaValleyAutoCare
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