ReScore Reviews™ (38)

ReScore
Overall Rating 3.3157916/5Overall Rating 3.3157916/5Overall Rating 3.3157916/5rating 3.3157916rating 3.3157916
Original
Overall Rating 2.18421/5Overall Rating 2.18421/5rating 2.18421rating 2.18421rating 2.18421
88% Would Recommend
100% Business Response
Latest Review about 1 hour ago
Verified Customer on 08/21/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great service "
Great service
Vehicle: 2015 Hyundai Genesis Co
Category: Service
Service Date: 08/14/2017
Service Type: Repair
Review Created: 08/21/2017 10:19 AM
James R. on 08/21/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Routine maintenance and sunroof assembly"
Excellent customer service
Vehicle: 2015 Hyundai Sonata
Category: Service
Service Date: 08/14/2017
Service Type: Repair
Review Created: 08/21/2017 08:37 AM
Karam A. on 08/20/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"All Good"
Always fine, no problem.
Vehicle: 2014 Hyundai Accent
Category: Service
Service Date: 08/12/2017
Service Type: Maintenance
Review Created: 08/20/2017 12:26 PM
Verified Customer on 08/18/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Service"
Great Service
Vehicle: 2011 Hyundai Sonata
Category: Service
Service Date: 08/03/2017
Service Type: Repair
Review Created: 08/18/2017 07:40 PM
RAYMOND C. ReScore Review on 08/21/2017
ReScore
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Original
Overall Rating 1/5rating 1rating 1rating 1rating 1
Recommended? Yes
Surecritic checkman logo Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Service was slow,even with appointment."
My advisor is the best..
Vehicle: 2015 Hyundai Sonata
Category: Service
Service Date: 08/14/2017
Service Type: Repair
Review Created: 08/18/2017 06:42 PM

Overall Rating 1/5rating 1rating 1rating 1rating 1
"Service was slow,even with appointment."
Disappointed...this time
Vehicle: 2015 Hyundai Sonata
Category: Service
Service Date: 08/14/2017
Service Type: Repair
Review Created: 08/18/2017 06:42 PM
Fe7c6d537a4fd423c8cab906e88ce8f5?s=28
Michael S R. at Brandon Hyundai responded on 08/21/2017

Good afternoon Raymond,

I appreciate your feedback. We are currently in the process of adding more technicians and changing are process to lesson your wait times. The survey directly effects your service advisor Mario. I ask if you can rescore him directly. Thank you.

Howard P. on 08/18/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"for things like routine oil changes etc. it is too far from my home and requires too much time."
very good
Vehicle: 2014 Hyundai Santa Fe S
Category: Service
Service Date: 08/15/2017
Service Type: Repair
Review Created: 08/18/2017 11:24 AM
Verified Customer on 08/18/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Best place to buy a car"
People are professional and courteous
Vehicle: 2017 Hyundai Tucson
Category: Service
Service Date: 08/16/2017
Service Type: Maintenance
Review Created: 08/18/2017 09:56 AM
Danny K. on 08/17/2017
Recommended badge inactive Recommended
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"hope you are under warranty"
if your car is past warranty, even just a little-under 10,000 miles, do not expect they to do anything for you.
Vehicle: 2011 Hyundai Sonata
Category: Service
Service Date: 08/14/2017
Service Type: Repair
Review Created: 08/17/2017 07:19 PM
Verified Customer on 08/17/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Good Service "
Considering how busy they were, the wait time wasn't so bad. Busy or not, the service I received was good, and I would return for future maintanence.
Vehicle: 2017 Hyundai Santa Fe S
Category: Service
Service Date: 08/14/2017
Service Type: Repair
Review Created: 08/17/2017 01:16 PM
Fe7c6d537a4fd423c8cab906e88ce8f5?s=28
Michael S R. at Brandon Hyundai responded on 08/21/2017

We appreciate your feedback. We are currently reviewing our processes to limit your wait time and strive for 5 stars. Thanks again.

Verified Customer on 08/17/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great Service"
Service manager was extremely helpful and kept informed on status of service as needed.
Vehicle: 2013 Hyundai Santa Fe S
Category: Service
Service Date: 08/14/2017
Service Type: Repair
Review Created: 08/17/2017 10:55 AM
Fe7c6d537a4fd423c8cab906e88ce8f5?s=28
Michael S R. at Brandon Hyundai responded on 08/17/2017

Kendra,

I am glad to here you had a great service experience. we appreciate your business.

ARLENE P. on 08/17/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great!"
Mario always is extremely courteous & explains everything that is being done.
Vehicle: 2015 Hyundai Sonata
Category: Service
Service Date: 08/14/2017
Service Type: Repair
Review Created: 08/17/2017 10:42 AM
CLARENCE P. on 08/17/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Getting my Santa Fe fixed with the recall item."
They got my Santa Fe all fixed up.
Vehicle: 2017 Hyundai Santa Fe S
Category: Service
Service Date: 08/14/2017
Service Type: Repair
Review Created: 08/17/2017 10:28 AM
Verified Customer ReScore Review on 08/17/2017
ReScore
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Original
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
Recommended? Yes
Surecritic checkman logo Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great service"
Would recommend
Vehicle: 2016 Hyundai Veloster
Category: Service
Service Date: 08/14/2017
Service Type: Repair
Review Created: 08/17/2017 10:23 AM

Recommended badge inactive Recommended
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
"Not on the same page"
Going to Tampa Hyundai
Vehicle: 2016 Hyundai Veloster
Category: Service
Service Date: 08/14/2017
Service Type: Repair
Review Created: 08/17/2017 10:23 AM
Fe7c6d537a4fd423c8cab906e88ce8f5?s=28
Michael S R. at Brandon Hyundai responded on 08/17/2017

Good afternoon Erick. I will get with Jay to investigate this. What is the best number to reach you at?

Fe7c6d537a4fd423c8cab906e88ce8f5?s=28
Michael S R. at Brandon Hyundai responded on 08/17/2017

Ispoke with Jay and understand the part had to be ordered. We are currently correcting our process in order to better serve you. I ask for you to rescore Jay in your survey as it reflects him solely.

if you have any questions please feel free to call me.

Idalia C. on 08/16/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"The service"
Yes
Vehicle: 2016 Hyundai Veloster
Category: Service
Service Date: 08/11/2017
Service Type: Repair
Review Created: 08/16/2017 12:59 PM
Kenneth W. on 08/16/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Price"
Price was lower t expected
Vehicle: 2012 Hyundai Sonata
Category: Service
Service Date: 08/14/2017
Service Type: Maintenance
Review Created: 08/16/2017 12:23 PM
Juana M. on 08/15/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
" Great service"
I did not wait long the staff was very nice and explained everything to the fullest.
Vehicle: 2017 Hyundai Elantra
Category: Service
Service Date: 08/09/2017
Service Type: Maintenance
Review Created: 08/15/2017 01:23 PM
Fe7c6d537a4fd423c8cab906e88ce8f5?s=28
Michael S R. at Brandon Hyundai responded on 08/16/2017

Thank you for your completed survey. We appareciate your business!

Ann C. on 08/15/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"They keep appt times and do service in a reasonable time limit . The car is cleaned and doesn't return until the next scheduled appt."
A # 1
Vehicle: 2016 Hyundai Santa Fe S
Category: Service
Service Date: 08/11/2017
Service Type: Maintenance
Review Created: 08/15/2017 11:37 AM
Fe7c6d537a4fd423c8cab906e88ce8f5?s=28
Michael S R. at Brandon Hyundai responded on 08/16/2017

Hello Ann. Thank you for your survey. We appreciate your business!

LILIAN E. on 08/15/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Friend Customer Service "
They were making sure everyone was being taken care of
Vehicle: 2016 Hyundai Tucson
Category: Service
Service Date: 08/12/2017
Service Type: Maintenance
Review Created: 08/15/2017 11:05 AM
Fe7c6d537a4fd423c8cab906e88ce8f5?s=28
Michael S R. at Brandon Hyundai responded on 08/15/2017

Lilian,
We appreciate your feedback . We are constantly working hard to lesson our customers wait times. However, im glad we were able to accomadate you by adjusting the price. I would like to ask if you can rescore Mario for a 5 star...that truly affects him.

Thnak you.

Dennis A. on 08/15/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Service and recall"
Great service as always.
Vehicle: 2013 Hyundai Santa Fe
Category: Service
Service Date: 08/10/2017
Service Type: Repair
Review Created: 08/15/2017 10:23 AM
Fe7c6d537a4fd423c8cab906e88ce8f5?s=28
Michael S R. at Brandon Hyundai responded on 08/15/2017

Thank you for your response Dennis. I apologize we didnt have the part to correct your concern originally. However, im happy we were able to resolve the condition.

Sonia M. on 08/15/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Service"
Recommend this dealership for fast , accurate and efficient service and recall. All were done within the estimation time given.
Vehicle: 2016 Hyundai Santa Fe
Category: Service
Service Date: 08/10/2017
Service Type: Repair
Review Created: 08/15/2017 10:16 AM
Fe7c6d537a4fd423c8cab906e88ce8f5?s=28
Michael S R. at Brandon Hyundai responded on 08/15/2017

Good evening Sonia, thank you for your feedback.

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