ReScore Reviews™ (36)

ReScore
Overall Rating 3.222225/5Overall Rating 3.222225/5Overall Rating 3.222225/5rating 3.222225rating 3.222225
Original
Overall Rating 2.22222/5Overall Rating 2.22222/5rating 2.22222rating 2.22222rating 2.22222
88% Would Recommend
100% Business Response
Latest Review about 14 hours ago
Verified Customer on 07/21/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Friendly staff and timely service"
Have used Brandon Hyundai for several years. Always pleased with service and friendly staff
Vehicle: 2015 Hyundai Santa Fe S
Category: Service
Service Date: 07/18/2017
Service Type: Repair
Review Created: 07/21/2017 05:04 PM
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Chris P. at Brandon Hyundai responded on 07/25/2017

Greetings! Thank you for your recent survey submission. All feedback is tremendously appreciated to allow us to make any changes and move forward in a positive manner. Thank you for your business, and if you have any questions or concerns, feel free to contact me directly and i will gladly answer any questions you may have!

Thanks again,
Christopher Phelps
cphelps@brandoncars.com

KIRK N. on 07/21/2017
Recommended badge inactive Recommended
Overall Rating 1/5rating 1rating 1rating 1rating 1
"Brandon Hyundai Inferior to other Hyundai Dealerships"
Dirty, slow and unresponsive. Having been to many other Hyundai dealerships in numerous states I can unequivocally state that this dealership is the dirtiest, the least service oriented and the SLOWEST I've been too.

Hyundai two thumbs up ... Brandon Hyundai two thumbs WAY down!
Vehicle: 2014 Hyundai Sonata Hyb
Category: Service
Service Date: 07/19/2017
Service Type: Maintenance
Review Created: 07/21/2017 12:52 PM
Doug B. at Brandon Hyundai responded on 07/24/2017

We are sorry to hear about your experience but value your feedback so that we may improve our overall processes for all customers going forward.

Marti H. on 07/21/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Would highly recommend"
Location is near to where I work. Always get great and Professional Service
Vehicle: 2015 Hyundai Sonata
Category: Service
Service Date: 07/19/2017
Service Type: Maintenance
Review Created: 07/21/2017 10:05 AM
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Chris P. at Brandon Hyundai responded on 07/25/2017

Greetings! Thank you for your recent survey submission. All feedback is tremendously appreciated to allow us to make any changes and move forward in a positive manner. Thank you for your business, and if you have any questions or concerns, feel free to contact me directly and i will gladly answer any questions you may have!

Thanks again,
Christopher Phelps
cphelps@brandoncars.com

Toney F. on 07/20/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Fast and affordable "
Mario is the best service agent. He has taken care of all of my cars
Vehicle: 2015 Hyundai Genesis
Category: Service
Service Date: 07/18/2017
Service Type: Maintenance
Review Created: 07/20/2017 10:50 PM
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Chris P. at Brandon Hyundai responded on 07/25/2017

Greetings! Thank you for your recent survey submission. All feedback is tremendously appreciated to allow us to make any changes and move forward in a positive manner. Thank you for your business, and if you have any questions or concerns, feel free to contact me directly and i will gladly answer any questions you may have!

Thanks again,
Christopher Phelps
cphelps@brandoncars.com

DENISHA S. on 07/20/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Timeliness "
Everything was completed in a timely manner as always!
Vehicle: 2017 Hyundai Sonata
Category: Service
Service Date: 07/18/2017
Service Type: Maintenance
Review Created: 07/20/2017 11:54 AM
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Chris P. at Brandon Hyundai responded on 07/25/2017

Greetings! Thank you for your recent survey submission. All feedback is tremendously appreciated to allow us to make any changes and move forward in a positive manner. Thank you for your business, and if you have any questions or concerns, feel free to contact me directly and i will gladly answer any questions you may have!

Thanks again,
Christopher Phelps
cphelps@brandoncars.com

Vivia V. on 07/20/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Ms. Virgo"
Clear understanding, polite provided me with a loaner card. Update with progress
Vehicle: 2015 Hyundai Tucson
Category: Service
Service Date: 07/17/2017
Service Type: Repair
Review Created: 07/20/2017 09:49 AM
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Chris P. at Brandon Hyundai responded on 07/25/2017

Greetings! Thank you for your recent survey submission. All feedback is tremendously appreciated to allow us to make any changes and move forward in a positive manner. Thank you for your business, and if you have any questions or concerns, feel free to contact me directly and i will gladly answer any questions you may have!

Thanks again,
Christopher Phelps
cphelps@brandoncars.com

Verified Customer on 07/19/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"The customer service is always excellent. They are professional and prompt. "
Thanks for outstanding service!
Vehicle: 2016 Hyundai Tucson
Category: Service
Service Date: 07/17/2017
Service Type: Maintenance
Review Created: 07/19/2017 04:28 PM
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Chris P. at Brandon Hyundai responded on 07/25/2017

Greetings! Thank you for your recent survey submission. All feedback is tremendously appreciated to allow us to make any changes and move forward in a positive manner. Thank you for your business, and if you have any questions or concerns, feel free to contact me directly and i will gladly answer any questions you may have!

Thanks again,
Christopher Phelps
cphelps@brandoncars.com

Verified Customer on 07/19/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"great"
they are always fast and friendly. they do a great job
Vehicle: 2016 Hyundai Sonata
Category: Service
Service Date: 07/17/2017
Service Type: Maintenance
Review Created: 07/19/2017 01:58 PM
Elaine M. on 07/19/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Customer Service"
Elaine McLaughlin
Vehicle: 2017 Hyundai Tucson
Category: Service
Service Date: 07/17/2017
Service Type: Maintenance
Review Created: 07/19/2017 11:35 AM
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Chris P. at Brandon Hyundai responded on 07/25/2017

Greetings! Thank you for your recent survey submission. All feedback is tremendously appreciated to allow us to make any changes and move forward in a positive manner. Thank you for your business, and if you have any questions or concerns, feel free to contact me directly and i will gladly answer any questions you may have!

Thanks again,
Christopher Phelps
cphelps@brandoncars.com

Tina K. on 07/19/2017
Recommended badge inactive Recommended
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
"Window broken when returned"
Service I needs were done. I asked for a estimate on getting my passenger window getting stuck. When I got it back I had no estimate and the window does not work at all now and there is cardboard wedges holding the window glass up.
Vehicle: 2009 Hyundai Elantra
Category: Service
Service Date: 07/17/2017
Service Type: Maintenance
Review Created: 07/19/2017 09:56 AM
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Chris P. at Brandon Hyundai responded on 07/25/2017

Greetings! And thank you for your recent feedback. Here at Brandon Hyundai we strive for excellent quality, and I do greatly apologize about your recent visit here. If you have a moment, I would like to help adress your concern with your window that was overlooked. Please contact me either via phone or email and I will do what i can to correct this concern. My email is cphelps@brandoncars.com and the dealer phone number is 813-628-4444. Just ask for Christopher Phelps.  Thank you for you business, It is greatly appreciated!

OLIVER B. on 07/18/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Service review "
Great attention to customers needs and concerns.
Vehicle: 2016 Hyundai Tucson
Category: Service
Service Date: 07/14/2017
Service Type: Maintenance
Review Created: 07/18/2017 03:33 PM
Silvia M. on 07/18/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"The people..."
Very good
Vehicle: 2013 Hyundai Sonata
Category: Service
Service Date: 07/14/2017
Service Type: Repair
Review Created: 07/18/2017 03:03 PM
Verified Customer on 07/18/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Great Service"
Great individuals working there
Vehicle: 2017 Hyundai Elantra
Category: Service
Service Date: 07/12/2017
Service Type: Repair
Review Created: 07/18/2017 12:02 PM
Deloris D. on 07/18/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"We usually get good service."
I felt 2 1/2 hours was a long wait to have the car serviced when we had an appointment, didn't just drop in.
Vehicle: 2013 Hyundai Santa Fe S
Category: Service
Service Date: 07/12/2017
Service Type: Repair
Review Created: 07/18/2017 11:51 AM
Verified Customer on 07/18/2017
Recommended badge inactive Recommended
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
"Service"
Not customer friendly. Feel like cattle. I had an apptcand servicectech did not even know that when signing me in. He did not read my file st all.
Vehicle: 2016 Hyundai Sonata
Category: Service
Service Date: 07/13/2017
Service Type: Maintenance
Review Created: 07/18/2017 11:21 AM
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Chris P. at Brandon Hyundai responded on 07/25/2017

Greetings! thank you for your recent survey feedback, and I do apologize about your recent experience being less than perfect. We strive to perfect our processes to ensure the best customer experience possible, and your input is much appreciated. If you have any questions or concerns, please dont hesitate to contact me directly, my email is attached at the bottom. We will do what we can to ensure a perfect score upon your next visit!

Thank you!
Christopher Phelps
cphelps@brandoncars.com

Ramon G. on 07/18/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great service experience"
Mario from Service was a great help during my scheduled repair. He was friendly and knowledgeable while providing necessary information and updates as they came.
Vehicle: 2011 Hyundai Sonata
Category: Service
Service Date: 07/14/2017
Service Type: Repair
Review Created: 07/18/2017 10:25 AM
Verified Customer on 07/18/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"WiFi and sufficient seating "
WiFi and adequate seating for customers
Vehicle: 2012 Hyundai Sonata
Category: Service
Service Date: 07/12/2017
Service Type: Maintenance
Review Created: 07/18/2017 05:44 AM
Leigh C. on 07/16/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Quick friendly service"
Job was done quickly. Staff was friendly. Will be back for additional service needed when daughter returns.
Vehicle: 2012 Hyundai Elantra
Category: Service
Service Date: 07/10/2017
Service Type: Repair
Review Created: 07/16/2017 05:32 PM
Melanie C. on 07/16/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Fast and friendly service"
Fast and friendly service.
Vehicle: 2017 Hyundai Elantra
Category: Service
Service Date: 07/07/2017
Service Type: Repair
Review Created: 07/16/2017 09:49 AM
Dwight S. on 07/16/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"The friendly staff and convenient location. "
Nice clean waiting room and courteous staff that keep you informed with the estimated time that your vehicle will be ready and also if they are any recommendations with your vehicle.
Vehicle: 2013 Hyundai Santa Fe S
Category: Service
Service Date: 07/05/2017
Service Type: Repair
Review Created: 07/16/2017 04:59 AM
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