ReScore Reviews™ (26)

ReScore
Overall Rating 3.5/5Overall Rating 3.5/5Overall Rating 3.5/5rating 3.5rating 3.5
Original
Overall Rating 2.28/5Overall Rating 2.28/5rating 2.28rating 2.28rating 2.28
88% Would Recommend
100% Business Response
Latest Review about 3 hours ago
Judy J. on 02/25/2017
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
"Why make npromises?"
Jay in the Service Dept.
Vehicle: 2015 Hyundai Sonata
Category: Service
Service Date: 02/16/2017
Service Type: Repair
Review Created: 02/25/2017 05:43 AM
Dan W., Parts and Service Director at Brandon Hyundai responded on 02/27/2017

Dan White
Parts and Service Director
dwhite@brandoncars.com
813-628-4444
Steven D. on 02/22/2017
Recommended badge inactive Recommended
Verified badge inactive Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
"Overpriced and Slow"
So I had another turbo issue at 66k which was out of pocket. I asked for an oil change and pricing on tires. Aside from the typical laundrytl list of extra service recommendatuons they give me outrageous tire prices. This all took over 5 hours. They told me to let them know if I find better prices. So you want me to do peg work to help you earn my business? Seems lazy. Maybe you should be competitive from the start. I dread going there for anything out of warranty.
Service Date: 01/31/2017
Service Type:
Review Created: 02/22/2017 04:23 AM
Verified Customer on 02/16/2017
Recommended badge inactive Recommended
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
"Just okay. "
Was recommended service I didn't need, they were too lazy to check my breaks, and couldn't show me where the carbon build up was. Won't be returning
Vehicle: 2013 Hyundai Genesis Co
Category: Service
Service Date: 02/13/2017
Service Type: Repair
Review Created: 02/16/2017 12:07 PM
Dan W., Parts and Service Director at Brandon Hyundai responded on 02/16/2017

Dan White
Parts and Service Director
dwhite@brandoncars.com
813-628-4444
Sandra P. on 02/10/2017
Recommended badge inactive Recommended
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
"GO TO A DIFFERENT DEALERSHIP FOR SERVICE"
Service department is a mess. The waiting area is awful. The bays where the advisors try to work is in awful condition. And then you car is put out in a lot somewhere for you to find it when it's completed.
Vehicle: 2012 Hyundai Tucson
Category: Service
Service Date: 02/07/2017
Service Type: Maintenance
Review Created: 02/10/2017 01:03 PM
Dan W., Parts and Service Director at Brandon Hyundai responded on 02/10/2017

Dan White
Parts and Service Director
dwhite@brandoncars.com
813-628-4444
Robert D. on 02/08/2017
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
"So-So"
Took to long.
Vehicle: 2015 Hyundai Sonata
Category: Service
Service Date: 02/06/2017
Service Type: Maintenance
Review Created: 02/08/2017 11:56 AM
Dan W., Parts and Service Director at Brandon Hyundai responded on 02/08/2017

Dan White
Parts and Service Director
dwhite@brandoncars.com
813-628-4444
Joann B. on 02/06/2017
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
"Take to long"
The wait is to long
Vehicle: 2013 Hyundai Sonata
Category: Service
Service Date: 02/02/2017
Service Type: Maintenance
Review Created: 02/06/2017 04:22 PM
Dan W., Parts and Service Director at Brandon Hyundai responded on 02/07/2017

Dan White
Parts and Service Director
dwhite@brandoncars.com
813-628-4444
Verified Customer ReScore Review on 02/03/2017
ReScore
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Original
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
Recommended? Yes
Surecritic checkman logo Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Advisor Customer Service "
I appreciate the call back and ownership of the issue in order to provide a better customer service experience for all customers
Vehicle: 2013 Hyundai Sonata
Category: Service
Service Date: 01/31/2017
Service Type: Maintenance
Review Created: 02/02/2017 01:52 PM

Recommended badge inactive Recommended
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
"Advisor Customer Service"
Not very friendly
Vehicle: 2013 Hyundai Sonata
Category: Service
Service Date: 01/31/2017
Service Type: Maintenance
Review Created: 02/02/2017 01:52 PM
Dan W., Parts and Service Director at Brandon Hyundai responded on 02/03/2017

Dan White
Parts and Service Director
dwhite@brandoncars.com
813-628-4444
Verified Customer on 01/29/2017
Recommended badge inactive Recommended
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
"Lot overcrowded."
Mediocre.
Vehicle: 2016 Hyundai Veloster
Category: Service
Service Date: 01/23/2017
Service Type: Maintenance
Review Created: 01/29/2017 03:54 PM
Dan W., Parts and Service Director at Brandon Hyundai responded on 01/30/2017

Dan White
Parts and Service Director
dwhite@brandoncars.com
813-628-4444
Nooreldeen N. on 01/27/2017
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
"It's ok"
Not exactly right when they tell you after certain time to pick up your vehicle
Vehicle: 2016 Hyundai Elantra
Category: Service
Service Date: 01/25/2017
Service Type: Maintenance
Review Created: 01/27/2017 11:08 PM
Dan W., Parts and Service Director at Brandon Hyundai responded on 01/28/2017

Dan White
Parts and Service Director
dwhite@brandoncars.com
813-628-4444
Verified Customer on 01/23/2017
Recommended badge inactive Recommended
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
"Meh..."
Nice people but always looking to add services on. Always finding something wrong to be repaired.
Vehicle: 2005 Hyundai Santa Fe
Category: Service
Service Date: 01/19/2017
Service Type: Maintenance
Review Created: 01/23/2017 12:13 PM
Dan W., Parts and Service Director at Brandon Hyundai responded on 01/23/2017

Dan White
Parts and Service Director
dwhite@brandoncars.com
813-628-4444
John M. on 01/20/2017
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
"Your maintenance policies are good but constrained by a vehicle design flaw."
Yes, as long as it is not for the same problem I'm experiencing. See previous comments.
Vehicle: 2016 Hyundai Tucson
Category: Service
Service Date: 01/11/2017
Service Type: Repair
Review Created: 01/20/2017 05:57 AM
Dan W., Parts and Service Director at Brandon Hyundai responded on 01/20/2017

Dan White
Parts and Service Director
dwhite@brandoncars.com
813-628-4444
Ricardo C. on 01/19/2017
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
"Its ok"
Please improve customer services waiting time and please when you guys do a car wash dry job had to better i saw a lot of stain dry water on my car
Vehicle: 2016 Hyundai Elantra
Category: Service
Service Date: 01/10/2017
Service Type: Repair
Review Created: 01/19/2017 03:51 PM
Dan W., Parts and Service Director at Brandon Hyundai responded on 01/20/2017

Dan White
Parts and Service Director
dwhite@brandoncars.com
813-628-4444
Verified Customer on 01/16/2017
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
"chris was very kind and did his job well."
work done great. waiting ares makes me want to leave.
Vehicle: 2015 Hyundai Sonata
Category: Service
Service Date: 01/10/2017
Service Type: Repair
Review Created: 01/16/2017 01:44 PM
Dan W., Parts and Service Director at Brandon Hyundai responded on 01/16/2017

Dan White
Parts and Service Director
dwhite@brandoncars.com
813-628-4444
Verified Customer on 01/16/2017
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
"Steve W"
Need to complete repairs in a timely manner
Vehicle: 2015 Hyundai Santa Fe S
Category: Service
Service Date: 01/11/2017
Service Type: Repair
Review Created: 01/16/2017 12:54 PM
Dan W., Parts and Service Director at Brandon Hyundai responded on 01/16/2017

Dan White
Parts and Service Director
dwhite@brandoncars.com
813-628-4444
Susan D. ReScore Review on 01/16/2017
ReScore
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
Original
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
Recommended? Yes
Surecritic checkman logo Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Problem remedy "
Ok
Vehicle: 2012 Hyundai Sonata Hyb
Category: Service
Service Date: 12/26/2016
Service Type: Maintenance
Review Created: 01/16/2017 11:31 AM

Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
"Helpfulness "
There were a few problems but the salesman remedied each one with a friendly manner.
Vehicle: 2012 Hyundai Sonata Hyb
Category: Service
Service Date: 12/26/2016
Service Type: Maintenance
Review Created: 01/16/2017 11:31 AM
Dan W., Parts and Service Director at Brandon Hyundai responded on 01/16/2017

Dan White
Parts and Service Director
dwhite@brandoncars.com
813-628-4444
Sandra S. on 01/15/2017
Recommended badge inactive Recommended
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
"Last Trip to Brandon Hyundai? "
See my previous comments noted in this survey.
Vehicle: 2006 Hyundai Elantra
Category: Service
Service Date: 12/30/2016
Service Type: Maintenance
Review Created: 01/15/2017 06:07 AM
Dan W., Parts and Service Director at Brandon Hyundai responded on 01/16/2017

Dan White
Parts and Service Director
dwhite@brandoncars.com
813-628-4444
Verified Customer on 01/04/2017
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
"Problems with getting parts"
Was told the transmission would be there by Friday, Monday the latest, but it was not received until Wednesday and then needed additional parts that had to be overnighted. Seems like the parts department don't give the service reps correct information and they have to take the blunt of the complaints from he customers.
Vehicle: 2011 Hyundai Elantra To
Category: Service
Service Date: 12/30/2016
Service Type: Repair
Review Created: 01/04/2017 04:13 AM
Dan W., Parts and Service Director at Brandon Hyundai responded on 01/04/2017

Dan White
Parts and Service Director
dwhite@brandoncars.com
813-628-4444
Lielson P. on 01/02/2017
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
"Friendly "
Yes! even thou I was not happy the last time..
Vehicle: 2016 Hyundai Sonata
Category: Service
Service Date: 12/27/2016
Service Type: Maintenance
Review Created: 01/02/2017 04:00 PM
Dan W., Parts and Service Director at Brandon Hyundai responded on 01/03/2017

Dan White
Parts and Service Director
dwhite@brandoncars.com
813-628-4444
William L. on 12/27/2016
Recommended badge inactive Recommended
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
"none"
I will give it one more try , but I will not refer no one there unless it is better next time.
Vehicle: 2014 Hyundai Elantra Gt
Category: Service
Service Date: 12/22/2016
Service Type: Maintenance
Review Created: 12/27/2016 07:53 AM
Dan W., Parts and Service Director at Brandon Hyundai responded on 12/27/2016

Dan White
Parts and Service Director
dwhite@brandoncars.com
813-628-4444
Thomas S. on 12/21/2016
Recommended badge inactive Recommended
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
"Avg. The techs do good work."
I dont see the service to cost. The techs do a good job. If it weren't for warranty there are better cheeper options.
Vehicle: 2014 Hyundai Elantra
Category: Service
Service Date: 12/19/2016
Service Type: Maintenance
Review Created: 12/21/2016 11:44 AM
Dan W., Parts and Service Director at Brandon Hyundai responded on 12/21/2016

Dan White
Parts and Service Director
dwhite@brandoncars.com
813-628-4444
Displaying Review 1 - 20 of 80 in total