ReScore Reviews™ (21)

ReScore
Overall Rating 3.5714286/5Overall Rating 3.5714286/5Overall Rating 3.5714286/5rating 3.5714286rating 3.5714286
Original
Overall Rating 2.45/5Overall Rating 2.45/5rating 2.45rating 2.45rating 2.45
88% Would Recommend
100% Business Response
Latest Review about 9 hours ago
Susan D. ReScore Review on 01/16/2017
ReScore
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
Original
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
Recommended? Yes
Surecritic checkman logo Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Problem remedy "
Ok
Vehicle: 2012 Hyundai Sonata Hyb
Category: Service
Service Date: 12/26/2016
Service Type: Maintenance
Review Created: 01/16/2017 11:31 AM

Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
"Helpfulness "
There were a few problems but the salesman remedied each one with a friendly manner.
Vehicle: 2012 Hyundai Sonata Hyb
Category: Service
Service Date: 12/26/2016
Service Type: Maintenance
Review Created: 01/16/2017 11:31 AM
Dan W., Parts and Service Director at Brandon Hyundai responded on 01/16/2017

Dan White
Parts and Service Director
dwhite@brandoncars.com
813-628-4444
Art F. ReScore Review on 01/02/2017
ReScore
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
Original
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
Surecritic checkman logo Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
"not great. worse oil change and brake job.still not satisfied with lack of responsibility for messy job. this dealership went from hero to zero "
not on my list for car repair or maintenance. seems like i cannot trust this place anymore. thats to bad had a good 2yr. run with no problems . don't know what happen .
Vehicle: 2012 Hyundai Sonata
Category: Service
Service Date: 12/27/2016
Service Type: Repair
Review Created: 12/30/2016 04:33 PM

Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
"in the past great service friendly people "
be mindful on service at all times. very friendly people always treat everyone nicely. let dealership know theirs a problem.
Vehicle: 2012 Hyundai Sonata
Category: Service
Service Date: 12/27/2016
Service Type: Repair
Review Created: 12/30/2016 04:33 PM
Dan W., Parts and Service Director at Brandon Hyundai responded on 01/01/2017

Dan White
Parts and Service Director
dwhite@brandoncars.com
813-628-4444
Gary R. ReScore Review on 12/22/2016
ReScore
Overall Rating 1/5rating 1rating 1rating 1rating 1
Original
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
Surecritic checkman logo Verified
Overall Rating 1/5rating 1rating 1rating 1rating 1
"I never received a response as stated above"
Never received a response as stated above
Vehicle: 2014 Hyundai Elantra
Category: Service
Service Date: 12/07/2016
Service Type: Repair
Review Created: 12/13/2016 04:00 AM

Recommended badge inactive Recommended
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
"Owner"
Feel taken advantage of in replacing a battery on a car not even 2 1/2 years old and only 16,000 miles. Had to pay 190.00 and no offer to spend less until time to pay and battery already in car. Last time I will come back
Vehicle: 2014 Hyundai Elantra
Category: Service
Service Date: 12/07/2016
Service Type: Repair
Review Created: 12/13/2016 04:00 AM
Dan W., Parts and Service Director at Brandon Hyundai responded on 12/13/2016

Dan White
Parts and Service Director
dwhite@brandoncars.com
813-628-4444
DANA H. ReScore Review on 11/21/2016
ReScore
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
Original
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
Surecritic checkman logo Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
"Hyundai Sonata"
I was upset about having a supposed nail in my tire when I've only had the car 6 months and only have 1,500 miles on the car. That's approximately 250 miles per moth. I have only driven the car locally. It bothers me that fixing a flat tire cost me close to $40. And then they couldn't even match up the tire pressure in each tire because they are filled with Nitrogen!!! And that's all I have to say.
Vehicle: 2016 Hyundai Sonata
Category: Service
Service Date: 11/16/2016
Service Type: Maintenance
Review Created: 11/18/2016 01:44 PM

Recommended badge inactive Recommended
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
"Everyone speaks as if they know exactly everything."
Just average, nothing spectacular
Vehicle: 2016 Hyundai Sonata
Category: Service
Service Date: 11/16/2016
Service Type: Maintenance
Review Created: 11/18/2016 01:44 PM
Dan W., Parts and Service Director at Brandon Hyundai responded on 11/21/2016

Dan White
Parts and Service Director
dwhite@brandoncars.com
813-628-4444
Verified Customer ReScore Review on 10/17/2016
ReScore
Overall Rating 1/5rating 1rating 1rating 1rating 1
Original
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
Surecritic checkman logo Verified
Overall Rating 1/5rating 1rating 1rating 1rating 1
"Re-score - Service issues after repair"
In response to request for re-score after my original concerns. No sir, they did not address my issues. I’m a seasonal resident in Florida, that’s why it’s important for my repairs to be right the first time. I was told they did not have an open maintenance slot before I returned home. That’s why I will get my car looked at the next time I’m in state but probably not at Brandon Hyundai.
Vehicle: 2011 Hyundai Sonata
Category: Service
Service Date: 10/11/2016
Service Type: Repair
Review Created: 10/15/2016 11:42 AM

Recommended badge inactive Recommended
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
"Service issues after repair"
I had problems with service on several serviced items. The brake issue was repaired pretty quick. However, the smell of oil or some fluid burning and passenger side air bag light has not. I will probably have them checked and repaired somewhere else.
Vehicle: 2011 Hyundai Sonata
Category: Service
Service Date: 10/11/2016
Service Type: Repair
Review Created: 10/15/2016 11:42 AM
Dan W., Parts and Service Director at Brandon Hyundai responded on 10/17/2016

Dan White
Parts and Service Director
dwhite@brandoncars.com
813-628-4444
Kathleen R. ReScore Review on 10/13/2016
ReScore
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Original
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
Recommended? Yes
Surecritic checkman logo Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Oil change overcharge"
After the initial problem was brought up, all was resolved. The next day I received an e-mail from Dan White and my husband received a call from Mario both letting us know how sorry they were and I will get my next few oil changes for free. Mario then called again to make sure, we have our next oil change scheduled for Saturday. Seems the original service person who helped me never put the Military price on the service contract so the poor tech never knew. Kudos to Dan and Mario for the swiftness in taking care of the issue!
Vehicle: 2013 Hyundai Elantra
Category: Service
Service Date: 10/08/2016
Service Type: Maintenance
Review Created: 10/11/2016 02:03 PM

Recommended badge inactive Recommended
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
"Military Appreciation Questionable"
They over charged me for an oil change I showed my military ID to the service person yet they charged me $22.00 instead of $9.95 didn't realize til I got home. They say they have military appreciation well I have my doubts
Vehicle: 2013 Hyundai Elantra
Category: Service
Service Date: 10/08/2016
Service Type: Maintenance
Review Created: 10/11/2016 02:03 PM
Dan W., Parts and Service Director at Brandon Hyundai responded on 10/11/2016

I am sorry for the mistake, we will contact you to fix this!

Dan White
Parts and Service Director
dwhite@brandoncars.com
813-628-4444
Dan W., Parts and Service Director at Brandon Hyundai responded on 10/13/2016

Glad we were able to fix this!!! Thank you for everything!

Dan White
Parts and Service Director
dwhite@brandoncars.com
813-628-4444
Verified Customer ReScore Review on 08/29/2016
ReScore
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Original
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
Recommended? Yes
Surecritic checkman logo Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Nail in tire"
Excellent service with tire repair - was on the road again within the hour! Very pleased
Vehicle: 2013 Hyundai Sonata
Category: Service
Service Date: 08/22/2016
Service Type: Maintenance
Review Created: 08/27/2016 06:24 PM

Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
"Nail in tire "
Excellent quick service patching nail w car wash and out in an hour!
Vehicle: 2013 Hyundai Sonata
Category: Service
Service Date: 08/22/2016
Service Type: Maintenance
Review Created: 08/27/2016 06:24 PM
Dan W., Parts and Service Director at Brandon Hyundai responded on 08/29/2016

Thank you

Dan White
Parts and Service Director
dwhite@brandoncars.com
813-628-4444
Dan W., Parts and Service Director at Brandon Hyundai responded on 08/29/2016

Thank you very much! Glad everything went well!

Dan White
Parts and Service Director
dwhite@brandoncars.com
813-628-4444
Ilia B. ReScore Review on 08/19/2016
ReScore
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
Original
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
Recommended? Yes
Surecritic checkman logo Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Purcell on top of things"
Purcell has taken the time to ensure we give your dealership another chance. Given the opportunity I believe he will lead this dept. to a much higher level of service. He is the star of the show in the whole store - sales and service.
Vehicle: 2013 Hyundai Sonata
Category: Service
Service Date: 08/15/2016
Service Type: Repair
Review Created: 08/19/2016 09:39 AM

Recommended badge inactive Recommended
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
"only 1 guy who cares"
Percell is great - all others are looking to do as little as possible, Mario on top of that list - had 3 encounters with him.
Vehicle: 2013 Hyundai Sonata
Category: Service
Service Date: 08/15/2016
Service Type: Repair
Review Created: 08/19/2016 09:39 AM
Dan W., Parts and Service Director at Brandon Hyundai responded on 08/19/2016

Dan White
Parts and Service Director
dwhite@brandoncars.com
813-628-4444
RYUNOSUKE K. ReScore Review on 02/05/2014
ReScore
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Original
Overall Rating 1/5rating 1rating 1rating 1rating 1
Surecritic checkman logo Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Service 5/5 stars...everyone else 0/5"
Previous review pretty much says it all. Owners of business prioritize money versus customer satisfaction and service
Vehicle: 2013 Hyundai Veloster
Category: Service
Service Date: 02/01/2014
Service Type: Maintenance
Review Created: 02/03/2014 04:23 PM

Recommended badge inactive Recommended
Overall Rating 1/5rating 1rating 1rating 1rating 1
"Service GREAT, Everyone else BAD"
The service team will take good care of you and are courteous but every other person in that building is a rude and disrespectful group. Do NOT buy from this dealer because you will have plenty of complaints! Take it from me, I've bought 2 cars here and had a BAD experience each time!
Vehicle: 2013 Hyundai Veloster
Category: Service
Service Date: 02/01/2014
Service Type: Maintenance
Review Created: 02/03/2014 04:23 PM
Dan W., Parts and Service Director at Brandon Hyundai responded on 02/05/2014

Sorry you had a bad experience, we appreciate your business and having you as a customer

Dan White
Parts and Service Director
dwhite@brandoncars.com
813-628-4444
Terri D. on 01/23/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"A+"
The workers
Vehicle: 2012 Hyundai Sonata
Category: Service
Service Date: 01/18/2017
Service Type: Maintenance
Review Created: 01/23/2017 04:21 PM
Verified Customer on 01/22/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Excellent"
Excellent
Vehicle: 2008 Hyundai Elantra
Category: Service
Service Date: 01/16/2017
Service Type: Maintenance
Review Created: 01/22/2017 03:50 PM
Dan W., Parts and Service Director at Brandon Hyundai responded on 01/23/2017

Thank you very much!

Dan White
Parts and Service Director
dwhite@brandoncars.com
813-628-4444
HYON CHA H. on 01/22/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"courtous"
Great Deal
Vehicle: 2016 Hyundai Tucson
Category: Service
Service Date: 01/13/2017
Service Type: Maintenance
Review Created: 01/22/2017 09:23 AM
Dan W., Parts and Service Director at Brandon Hyundai responded on 01/23/2017

Thank you very much!

Dan White
Parts and Service Director
dwhite@brandoncars.com
813-628-4444
Verified Customer on 01/21/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Excellent"
Quick, well-priced service. Detailed reports and non-pushy employees.
Vehicle: 2012 Hyundai Accent
Category: Service
Service Date: 01/17/2017
Service Type: Maintenance
Review Created: 01/21/2017 05:28 PM
Dan W., Parts and Service Director at Brandon Hyundai responded on 01/23/2017

Thank you very much!

Dan White
Parts and Service Director
dwhite@brandoncars.com
813-628-4444
Don R. on 01/21/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great experience "
We.were treated well!
Vehicle: 2016 Hyundai Sonata Hyb
Category: Service
Service Date: 01/17/2017
Service Type: Maintenance
Review Created: 01/21/2017 08:46 AM
Dan W., Parts and Service Director at Brandon Hyundai responded on 01/23/2017

Thank you very much!

Dan White
Parts and Service Director
dwhite@brandoncars.com
813-628-4444
Norma M. on 01/20/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"The service people"
I could not have asked for better service. It was fast, hassle free and the service people were kind and professional. Cory James was great as well as Vincent Morelli THANKS
Vehicle: 2014 Hyundai Sonata
Category: Service
Service Date: 01/17/2017
Service Type: Maintenance
Review Created: 01/20/2017 05:15 PM
Dan W., Parts and Service Director at Brandon Hyundai responded on 01/23/2017

Thank you very much!

Dan White
Parts and Service Director
dwhite@brandoncars.com
813-628-4444
John C. on 01/20/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Clean and efficient service department"
Thanks to service advisor Chris and mechanic tech Jeremy. Very professional and helpful.
Vehicle: 2007 Hyundai Elantra
Category: Service
Service Date: 01/13/2017
Service Type: Repair
Review Created: 01/20/2017 04:38 PM
Dan W., Parts and Service Director at Brandon Hyundai responded on 01/23/2017

Thank you very much!

Dan White
Parts and Service Director
dwhite@brandoncars.com
813-628-4444
SHRIKANT K. on 01/20/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Good service "
Very good and timely service of my car
Vehicle: 2016 Hyundai Elantra
Category: Service
Service Date: 01/18/2017
Service Type: Maintenance
Review Created: 01/20/2017 12:07 PM
Dan W., Parts and Service Director at Brandon Hyundai responded on 01/23/2017

Thank you very much!

Dan White
Parts and Service Director
dwhite@brandoncars.com
813-628-4444
Verified Customer on 01/20/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Brandon Hyundai is a terrific dealer"
My family has bought more than 10 vehicles from Brandon Hyundai over the years and could not be more satisfied with the value and customer service we have received. We have referred many people and they treat all customers aw well as they treat us. Brandon Hyundai cares and is a terrific dealer.
Vehicle: 2013 Hyundai Veloster
Category: Service
Service Date: 01/12/2017
Service Type: Maintenance
Review Created: 01/20/2017 11:14 AM
Dan W., Parts and Service Director at Brandon Hyundai responded on 01/20/2017

Thank you very much!

Dan White
Parts and Service Director
dwhite@brandoncars.com
813-628-4444
Verified Customer on 01/19/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Easy oil change "
Fixed to recall items and oil change.
Vehicle: 2015 Hyundai Sonata
Category: Service
Service Date: 01/11/2017
Service Type: Repair
Review Created: 01/19/2017 03:58 PM
Dan W., Parts and Service Director at Brandon Hyundai responded on 01/20/2017

Thank you very much!

Dan White
Parts and Service Director
dwhite@brandoncars.com
813-628-4444
Kathleen C. on 01/19/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Brandon Hyundai service"
Quick, efficient, friendly service.
Vehicle: 2015 Hyundai Elantra
Category: Service
Service Date: 01/16/2017
Service Type: Maintenance
Review Created: 01/19/2017 03:52 PM
Dan W., Parts and Service Director at Brandon Hyundai responded on 01/20/2017

Thank you very much!

Dan White
Parts and Service Director
dwhite@brandoncars.com
813-628-4444
Displaying Review 1 - 20 of 1291 in total