Hey David I checked the records and it looks like we check the emergency brake just over a month ago on april 26th. Did the emergency brake stop working at some point in the last month or just never work at all. We would be glad to recheck it at no charge to you. I know if I spent $100.00 on my truck to have it repaired I would expect it to work. Please give me a call and set up something so we can recheck and find out what happened.
Eric we are sorry that you feel this way. We thoroughly looked over your daughter's vehicle and gave you a list of things that needed to be repaired. One problem did not arise until the second test drive. It was not a problem that could be physically seen. You had mentioned that you were a contractor. You know as well as us that you could open a wall and find things that you were not expecting. Our business is the same. There were two items on that list that YOU declined repairs on. We offered to help you with one of the items that was recently replaced by another shop that is no longer in business. I do not believe we have shoddy workmanship for a problem that was recently repaired by another shop, and we were not even approved to repair.
Please contact us if there are any problems with the repairs that we have done to your vehicle. We will gladly take a second look to make things correct.