BRB Auto


Overall Rating 4.58/5Overall Rating 4.58/5Overall Rating 4.58/5Overall Rating 4.58/5rating 4.58

48 Reviews

96% Would Recommend
Latest Review over 3 years ago

Kyle B. on 03/19/2014
Recommended badge inactive Recommended
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
Kyle said he had a tire rotation done. After he got his vehicle back, it started making noises. The reason he would not recommend this business is because his vehicle came back to him worse.
Vehicle: Dodge Pickup
Category: Service
Service Date: 02/26/2014
Review Created: 03/19/2014
This review was collected via phone interview by Customer Research Inc.
Chris M. at BRB Auto responded on 03/21/2014

Spoke with Mr. Barnes and scheduled an Appt for him to return to our Lynnhaven Location to find out what he is hearing on his truck.  He was more than happy to set up the appointment and we will get everything right when he gets here.

Kristen K. on 03/10/2014
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Kristen said the person at the counter was real nice.
Vehicle: Toyota Camry
Category: Service
Service Date: 02/24/2014
Review Created: 03/10/2014
This review was collected via phone interview by Customer Research Inc.
Samuel E. on 03/10/2014
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Samuel said the business did a good job changing the oil.
Vehicle: Dodge Pickup
Category: Service
Service Date: 03/03/2014
Review Created: 03/10/2014
This review was collected via phone interview by Customer Research Inc.
Chris C. on 02/26/2014
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Chris said this business was nice.
Vehicle: Dodge Durango
Category: Service
Service Date: 02/15/2014
Review Created: 02/26/2014
This review was collected via phone interview by Customer Research Inc.
Carl S. on 02/24/2014
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Carl said they were on time and did exactly what they said they would do.
Vehicle: GMC Vandura
Category: Service
Service Date: 02/20/2014
Review Created: 02/24/2014
This review was collected via phone interview by Customer Research Inc.
Paul H. on 02/22/2014
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Paul said the business provided good customer service and the service was good. The mechanic was very informative and the front desk person was very personable.
Vehicle: Chevrolet TrailBlazer
Category: Service
Service Date: 02/14/2014
Review Created: 02/22/2014
This review was collected via phone interview by Customer Research Inc.
Albert D. on 02/21/2014
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Albert said Ryan at the front desk is very friendly and he is really helpful. He also always gives him great advice.
Vehicle: Dodge Dakota
Category: Service
Service Date: 02/14/2014
Review Created: 02/21/2014
This review was collected via phone interview by Customer Research Inc.
John S. on 02/19/2014
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John said this was his first time in so everything seems to be fine.
Vehicle: Chrysler 300M
Category: Service
Service Date: 02/14/2014
Review Created: 02/19/2014
This review was collected via phone interview by Customer Research Inc.
Cynthia H. on 02/15/2014
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Spoke with Cynthia's husband. He said the business was great and did a good job.
Vehicle: Chevrolet HHR
Category: Service
Service Date: 01/31/2014
Review Created: 02/15/2014
This review was collected via phone interview by Customer Research Inc.
Richard B. on 02/15/2014
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Richard said the service is very good.
Vehicle: Chrysler Sebring
Category: Service
Service Date: 02/03/2014
Review Created: 02/15/2014
This review was collected via phone interview by Customer Research Inc.
Matthew M. on 02/13/2014
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Matthew said the same sensor light came back on.
Vehicle: BMW 325i
Category: Service
Service Date: 02/07/2014
Review Created: 02/13/2014
This review was collected via phone interview by Customer Research Inc.
Charles A. on 02/13/2014
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Charles said he had a couple of problems during the maintenance of his vehicle at this business. They did not finish the work when they said they would. He had to take his vehicle to another business to have the work finished.
Vehicle: Hyundai Elantra
Category: Service
Service Date: 01/10/2014
Review Created: 02/13/2014
This review was collected via phone interview by Customer Research Inc.
Tony D. on 02/03/2014
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Tony said the price was a little high.
Vehicle: Nissan Frontier
Category: Service
Service Date: 02/01/2014
Review Created: 02/03/2014
This review was collected via phone interview by Customer Research Inc.
Jason R. on 01/21/2014
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
Jason said he got his rear brakes done. A few months ago they replaced the whole rear strut and now the brakes are squealing.
Vehicle: Hyundai Elantra
Category: Service
Service Date: 01/18/2014
Review Created: 01/21/2014
This review was collected via phone interview by Customer Research Inc.
JAMES and JAON J. on 01/20/2014
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"You provide (exceed) service everyone wants but few get."
If you don't need it, they tell you.
If they say you need or should,"Do It".
A must go place before servicing your car.
Vehicle: Honda Accord
Service Date: 01/18/2014
Review Created: 01/20/2014 07:49 AM
Phil T. on 01/17/2014
Recommended badge inactive Recommended
Overall Rating 1/5rating 1rating 1rating 1rating 1
Phil said this was not a good visit because he had to wait way too long. There was a problem with parts acquisition and he believes it was inexcusable. He would not recommend because of this experience.
Vehicle: Volkswagen Jetta
Category: Service
Service Date: 01/14/2014
Review Created: 01/17/2014
This review was collected via phone interview by Customer Research Inc.
Ashley F. on 01/16/2014
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Ashley said the vehicle was able to be taken in earlier than the staff had thought and the service was completed in one day.
Vehicle: Hyundai Tucson
Category: Service
Service Date: 01/13/2014
Review Created: 01/16/2014
This review was collected via phone interview by Customer Research Inc.
Devin S. on 01/15/2014
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Devin said they get the work done in a timely manner. One of the staff members, at the front desk, is really friendly.
Vehicle: Chrysler 200
Category: Service
Service Date: 01/11/2014
Review Created: 01/15/2014
This review was collected via phone interview by Customer Research Inc.
John M. on 01/14/2014
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John said her sister referred him to this business.
Vehicle: Chevrolet Tahoe
Category: Service
Service Date: 12/24/2013
Review Created: 01/14/2014
This review was collected via phone interview by Customer Research Inc.
Richard G. on 01/14/2014
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Richard said they took care of business.
Vehicle: Dodge Grand Caravan
Category: Service
Service Date: 12/26/2013
Review Created: 01/14/2014
This review was collected via phone interview by Customer Research Inc.
Displaying Review 1 - 20 of 48 in total