Briarcliff Auto Services


Overall Rating 4.81/5Overall Rating 4.81/5Overall Rating 4.81/5Overall Rating 4.81/5rating 4.81

184 Reviews

97% Would Recommend
Latest Review 4 months ago

Michelle H. on 05/29/2017
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"Overpriced"
The work was done and done well, the problem was they WAY overcharge for their services. I got new brakes (rotors, brake pads, etc) and they charged me TWICE as much as the previous owner. When I asked about the bill, they told me some silly song and dance about how that's the going rate, etc. I stupidly gave them a second chance and they overcharged me again!!! Furious! They definitely inflate their prices.

Maybe since they are located in Briarcliff they have wealthy clients who don't check their bills or don't care but that's not me. The owner also bragged about how he has top mechanics who make 6 figures. Because you overcharge your customers!!! Never went back again.
Service Date: 03/24/2017
Review Created: 05/29/2017 09:16 AM
Lionel G. on 10/24/2016
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Lionel said this business did the inspection on his vehicle.
Vehicle: Toyota Highlander
Category: Service
Service Date: 10/21/2016
Review Created: 10/24/2016
This review was collected via phone interview by Customer Research Inc.
Marie A. on 10/22/2016
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Marie said she loves Pascal and the service at this business. She has always had things done at this business, the way she wants them to be done.
Vehicle: Lexus RX 350
Category: Service
Service Date: 09/29/2016
Review Created: 10/22/2016
This review was collected via phone interview by Customer Research Inc.
James J. on 10/19/2016
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James said he looks for quality work and their work looked pretty nice. He said the manager seemed helpful and knowledgeable.
Vehicle: Buick LeSabre
Category: Service
Service Date: 10/13/2016
Review Created: 10/19/2016
This review was collected via phone interview by Customer Research Inc.
Colin J. on 10/18/2016
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Colin said they did a great job and he really appreciates all of their help.
Vehicle: BMW 535xi
Category: Service
Service Date: 10/14/2016
Review Created: 10/18/2016
This review was collected via phone interview by Customer Research Inc.
Tom V. on 10/02/2016
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"Knowledgeable people who care"
Quick, easy, reasonable
Vehicle: Toyota Camry
Service Date: 09/30/2016
Review Created: 10/02/2016 08:19 AM
Kathleen R. on 09/30/2016
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Kathleen said the service was good. She would recommend them to others.
Vehicle: Subaru Legacy
Category: Service
Service Date: 09/27/2016
Review Created: 09/30/2016
This review was collected via phone interview by Customer Research Inc.
Tommy F. on 09/30/2016
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Tommy said he liked the business because they were very good. He would like to thank Pasco and his wife for a job well done.
Vehicle: Mercedes-Benz C300
Category: Service
Service Date: 09/23/2016
Review Created: 09/30/2016
This review was collected via phone interview by Customer Research Inc.
Thomas M. on 09/29/2016
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Thomas said everything with this business was perfect, they were very attentive, on time and courteous.
Vehicle: Mercedes-Benz E350
Category: Service
Service Date: 09/23/2016
Review Created: 09/29/2016
This review was collected via phone interview by Customer Research Inc.
Roger Y. on 09/23/2016
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Roger said he liked the business because they did what they said, they would do and they did it in a timely manner.
Vehicle: Chevrolet Captiva Sport
Category: Service
Service Date: 08/30/2016
Review Created: 09/23/2016
This review was collected via phone interview by Customer Research Inc.
Danny C. on 09/21/2016
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Danny said he likes the service and convenience of this business.
Vehicle: Mercedes-Benz E350
Category: Service
Service Date: 08/31/2016
Review Created: 09/21/2016
This review was collected via phone interview by Customer Research Inc.
Linda F. on 09/05/2016
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"Review based on recent visit. "
Very accommodating - they did the inspection on my car with no notice. The owners and staff are so nice and helpful. Highly recommend Briarcliff Auto Services.
Vehicle: Mercedes-Benz ML350
Service Date: 09/02/2016
Review Created: 09/05/2016 05:16 PM
Dan F. on 08/31/2016
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"First-class, somewhat pricey, service"
I've been to Briarcliff Auto Services since it took over from Double R, which I'd used for about 30 years. Their work is very competent and the staff are friendly. Their hourly rate for repairs seems high, but that ($80/hour) may be more common than I realize.
Vehicle: Subaru Forester
Service Date: 08/25/2016
Review Created: 08/31/2016 08:11 PM
John A. on 08/27/2016
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John said this business diagnosed the problem quickly and repaired it in a confident manner and cost efficient manner. He was pleased when he picked the vehicle up. It is now running like new.
Vehicle: Jeep Compass
Category: Service
Service Date: 08/12/2016
Review Created: 08/27/2016
This review was collected via phone interview by Customer Research Inc.
Michele O. on 08/24/2016
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"Honest"
Very nice people. Honest.
Vehicle: Toyota Sienna
Service Date: 08/22/2016
Review Created: 08/24/2016 07:53 PM
Paul B. on 08/24/2016
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Paul said they did an excellent job and he was happy with them.
Vehicle: BMW 525i
Category: Service
Service Date: 08/03/2016
Review Created: 08/24/2016
This review was collected via phone interview by Customer Research Inc.
David R. on 08/21/2016
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"Attention To Detail"
No service department of a dealer has helped me the way Briarcliff Auto Services has. Honest, straight forward and truly competent.
Vehicle: BMW M3
Service Date: 08/19/2016
Review Created: 08/21/2016 11:41 AM
Stephen R. on 08/20/2016
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"Convienent and work done on time. "
Dropped off truck to be serviced. Work was done sooner than expected.
Vehicle: BMW X5
Service Date: 08/19/2016
Review Created: 08/20/2016 04:25 AM
Richard L. on 08/20/2016
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Spoke with Helen. She said Richard brought his vehicle in for an inspection and it was fine.
Vehicle: Audi A3
Category: Service
Service Date: 08/17/2016
Review Created: 08/20/2016
This review was collected via phone interview by Customer Research Inc.
Norman D. on 08/18/2016
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"Great as always"
Great as always
Vehicle: Subaru Forester
Service Date: 08/16/2016
Review Created: 08/18/2016 05:26 PM
Displaying Review 1 - 20 of 184 in total