Brooks Motor Company


Overall Rating 4.46/5Overall Rating 4.46/5Overall Rating 4.46/5Overall Rating 4.46/5rating 4.46

28 Reviews

89% Would Recommend
Latest Review over 4 years ago

Shawn B. on 01/28/2013
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Shawn said everything went well. This business has excellent service.
Vehicle: Dodge Pickup
Category: Service
Service Date: 01/24/2013
Review Created: 01/28/2013
This review was collected via phone interview by Customer Research Inc.
Gary H. on 01/26/2013
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Gary said this business did a really good job. They didn't try to add on any extra work that he did not need.
Vehicle: Geo Metro
Category: Service
Service Date: 01/22/2013
Review Created: 01/26/2013
This review was collected via phone interview by Customer Research Inc.
Pat S. on 01/15/2013
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Spoke with Scott. He said the business did a good job and they finished the work on time. He said he will be back when he needs work.
Vehicle: Chevrolet Suburban
Category: Service
Service Date: 01/04/2013
Review Created: 01/15/2013
This review was collected via phone interview by Customer Research Inc.
Michelle H. on 01/15/2013
Recommended badge inactive Recommended
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
Michelle said she went to this business because her battery kept draining and it wouldn't hold a charge. She said they installed a new battery, but 4 days later the new battery lost it's charge. She said she went to another auto business that her family recommended and she was told she needed new fuses. She won't recommend this business based on this experience.
Vehicle: Volkswagen Passat
Category: Service
Service Date: 01/04/2013
Review Created: 01/15/2013
This review was collected via phone interview by Customer Research Inc.
Corina K. on 01/15/2013
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Corina said everything worked out fine. She said this business did the work in a timely manner.
Vehicle: Honda Accord
Category: Service
Service Date: 01/10/2013
Review Created: 01/15/2013
This review was collected via phone interview by Customer Research Inc.
Ron M. on 01/11/2013
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Ron said this business gave him a quote, stuck to it and repaired the vehicle in a timely manner.
Vehicle: Jeep Wrangler
Category: Service
Service Date: 01/07/2013
Review Created: 01/11/2013
This review was collected via phone interview by Customer Research Inc.
Peter S. on 01/11/2013
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
Peter said he was happy with service at this business.
Vehicle: Scion xB
Category: Service
Service Date: 01/08/2013
Review Created: 01/11/2013
This review was collected via phone interview by Customer Research Inc.
Tom, Laura A. on 01/10/2013
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Laura said the cost was incredible and the service was really good. When she purchased her vehicle from this business it was pleasant and she got a good deal.
Vehicle: Volkswagen Jetta
Category: Service
Service Date: 12/27/2012
Review Created: 01/10/2013
This review was collected via phone interview by Customer Research Inc.
Stephanie P. on 12/28/2012
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Stephanie said they were really helpful.
Vehicle: Mercury Cougar
Category: Service
Service Date: 12/27/2012
Review Created: 12/28/2012
This review was collected via phone interview by Customer Research Inc.
Larry B. on 12/22/2012
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Larry said he had no problems with the oil change this business performed.
Vehicle: Ford Pickup
Category: Service
Service Date: 12/17/2012
Review Created: 12/22/2012
This review was collected via phone interview by Customer Research Inc.
Dynasty P. on 12/19/2012
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Dynasty said this business was quick and always been great.
Vehicle: Dodge Caravan
Category: Service
Service Date: 12/17/2012
Review Created: 12/19/2012
This review was collected via phone interview by Customer Research Inc.
Linda T. on 12/13/2012
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Linda said she has dealt with this business and they are local.
Vehicle: Ford Explorer
Category: Service
Service Date: 11/07/2012
Review Created: 12/13/2012
This review was collected via phone interview by Customer Research Inc.
Ken H. on 12/13/2012
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Ken said this business is very helpful.
Vehicle: Chevrolet Pickup
Category: Service
Service Date: 11/21/2012
Review Created: 12/13/2012
This review was collected via phone interview by Customer Research Inc.
Diana J. on 12/10/2012
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
Diana said she is a long time customer here and said they are very good.
Vehicle: Ford Taurus
Category: Service
Service Date: 11/14/2012
Review Created: 12/10/2012
This review was collected via phone interview by Customer Research Inc.
Jerry S. on 12/10/2012
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Spoke with Jerry's wife. She said the business never disappoints and does the work.
Vehicle: Chevrolet Silverado
Category: Service
Service Date: 12/07/2012
Review Created: 12/10/2012
This review was collected via phone interview by Customer Research Inc.
BILL L. on 12/07/2012
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Fast Turnaround time."
Very excellent service. Have used Brooks every since they moved to Beaver Creek. Loved them since they serviced the GEO. They still have the Thank You card on the wall.
Vehicle: Toyota Corolla
Service Date: 11/08/2012
Review Created: 12/07/2012 09:15 AM
Mr./Ms. N. on 11/27/2012
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Responsive to my needs"
See above
Vehicle: Dodge Pickup
Service Date: 11/21/2012
Review Created: 11/27/2012 05:02 PM
SAMANTHA L. on 11/19/2012
Recommended badge inactive Recommended
Overall Rating 1/5rating 1rating 1rating 1rating 1
"Treated with no respect"
Mechanic Jerry is very rude and disrespectful to women. He did not want to even listen to what i had to say. He rolled his eyes and threw up his hand to cut me off from what i was saying even though i had only gotten out 4 words. I will never recommend Brooks to anyone ever again because of how unbelievably rude Jerry is. I had to bring my car back after i had brought it there to get fixed on friday because on saturday the check engine light came back on. I took it to autozone to get the code read, it was the same code as before. so, I took it to brooks and Jerry tells the front lady that it's a gas cap. I'm NOT stupid. I've had the gas cap replaced not once but twice. Because before i took it to Brooks the FIRST time I thought that might be the problem but, it was NOT. I tried to tell him that but he didn't want to hear it. Jerry raised his hands to cut me off and rolled his eyes at me like i was the stupid female who doesn't know cars. You would think in this day and age there would not be sexiest jerks anymore or at least they would know to keep it to themselves. Jerry just lose money for Brooks Motor co. Jerry may have cleared out the code but when it comes back on ill be taking it to a mechanic who know's how to listen to the customer. I am willing to pay they extra cost to get great customer service from a professional and not someone who can't and won't listen to their female customers because it hurts their pride.
Vehicle: Hyundai Accent
Service Date: 11/16/2012
Review Created: 11/19/2012 03:27 PM
Brian N. on 11/19/2012
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Brian said this business quoted him a price, then after the repairs were finished the total price was lower than the original estimate. He said this business is honest and he has already recommended them to others.
Vehicle: Ford Ranger
Category: Service
Service Date: 11/15/2012
Review Created: 11/19/2012
This review was collected via phone interview by Customer Research Inc.
Brad U. on 11/19/2012
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Brad said they were communicative about what was going on it and the transaction was painless.
Vehicle: Cadillac DeVille
Category: Service
Service Date: 11/16/2012
Review Created: 11/19/2012
This review was collected via phone interview by Customer Research Inc.
Displaying Review 1 - 20 of 28 in total