Brown Hyundai of Laredo


Overall Rating 4.31/5Overall Rating 4.31/5Overall Rating 4.31/5Overall Rating 4.31/5rating 4.31

219 Reviews

ReScore Reviews™ (1)

ReScore
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5rating 4.0
Original
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5rating 3.0rating 3.0
87% Would Recommend
100% Business Response
Latest Review 3 days ago
ANTONIO L. on 08/14/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"They are very courteous and willing to help."
I will be returning to that service department.
Vehicle: 2017 Hyundai Santa Fe S
Category: Service
Service Date: 08/08/2017
Service Type: Maintenance
Review Created: 08/14/2017 06:44 AM
Luis O. on 08/10/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great staff very good facility and high skill technicians"
very clean place
Vehicle: 2013 Hyundai Santa Fe S
Category: Service
Service Date: 08/08/2017
Service Type: Repair
Review Created: 08/10/2017 02:26 PM
Nora V. on 08/08/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Customer service"
Yes
Vehicle: 2016 Hyundai Sonata
Category: Service
Service Date: 08/03/2017
Service Type: Maintenance
Review Created: 08/08/2017 02:50 AM
Verified Customer on 08/06/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Personnel is very friendly. They go beyond to help you."
Yes, I would recommend this business to a friend and family members.
Vehicle: 2016 Hyundai Tucson
Category: Service
Service Date: 08/01/2017
Service Type: Maintenance
Review Created: 08/06/2017 05:47 PM
Jannette M. on 08/04/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Excellent service"
Brown Hyundai of Laredo has stepped up their service this time. Keep it going.
Vehicle: 2016 Hyundai Elantra
Category: Service
Service Date: 08/02/2017
Service Type: Maintenance
Review Created: 08/04/2017 12:25 PM
Daniel C. at Brown Hyundai of Laredo responded on 08/04/2017

Thank You for your feedback mam. We appreciate your business and your continued support. Always a pleasue to serve you.Our customers are our #1 Priority.
Danny Cruz
Service Manager
956-231-5626
dcruz@brown-hyundai.com

Verified Customer on 07/31/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Quiet and clean place"
My 2014 sonata was serviced for oil change and a recall was also done at the same time. I also appreciated that they washed my car which was great since i had just gotten back from out of town. I was glad my car didn't need additional maintenance and the service manager drove my car to the entrance so i wouldn't walk in the hot weather.
Vehicle: 2014 Hyundai Sonata
Category: Service
Service Date: 07/27/2017
Service Type: Repair
Review Created: 07/31/2017 11:01 AM
Christian W. on 07/26/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Awesome Place "
The employees are very friendly, specially Mr. Gutiérrez general manager have the best attentions and help you in however he can! Good Job Hyundai brown!
Vehicle: 2016 Hyundai Elantra
Category: Service
Service Date: 07/24/2017
Service Type: Maintenance
Review Created: 07/26/2017 11:08 AM
Patricia S. on 07/25/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Excellent and quickly service"
Thank you
Vehicle: 2015 Hyundai Elantra
Category: Service
Service Date: 07/21/2017
Service Type: Maintenance
Review Created: 07/25/2017 04:16 PM
Verified Customer on 07/24/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"the service was very fast but the only thing is the waiting room, my suggestion is to improve this. "
yes
Vehicle: 2016 Hyundai Tucson
Category: Service
Service Date: 07/20/2017
Service Type: Maintenance
Review Created: 07/24/2017 01:49 PM
Lev O. on 07/18/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"avalability "
Been able to take vehicle for service on a Saturday!!
Vehicle: 2014 Hyundai Santa Fe
Category: Service
Service Date: 07/15/2017
Service Type: Repair
Review Created: 07/18/2017 04:44 PM
Araceli B. on 07/11/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Excellent Service !"
It was a very satisfying experience, they even gave me a ride to work while my war was in service and went to pick me up when it was ready.
Vehicle: 2017 Hyundai Elantra
Category: Service
Service Date: 07/07/2017
Service Type: Maintenance
Review Created: 07/11/2017 12:03 PM
Elma S. on 07/11/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"closer to my job."
this time was fast and a great service thank you !!
Vehicle: 2014 Hyundai Elantra Gt
Category: Service
Service Date: 07/05/2017
Service Type: Maintenance
Review Created: 07/11/2017 10:42 AM
Rebecca D. on 07/10/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Courteous and professional, great place with excellent customer service and support."
Provide an excellent service to my car and always good recommendations for keeping my car in good working condition.
Vehicle: 2014 Hyundai Accent
Category: Service
Service Date: 06/30/2017
Service Type: Maintenance
Review Created: 07/10/2017 08:03 PM
Coralia P. on 07/09/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Staff at the front desk and cashier were very kind."
It was good experience.
Vehicle: 2016 Hyundai Accent
Category: Service
Service Date: 06/29/2017
Service Type: Maintenance
Review Created: 07/09/2017 01:47 PM
SARA G. on 07/05/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Why I love Brown Hyundai "
What I love the most about Brown Hyundai of Laredo is how the staff make you feel like family. They really do care about us the customers.
Vehicle: 2013 Hyundai Santa Fe S
Category: Service
Service Date: 07/03/2017
Service Type: Repair
Review Created: 07/05/2017 09:00 PM
Sergio M. on 07/05/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Thanks"
Thanks
Vehicle: 2012 Hyundai Sonata
Category: Service
Service Date: 06/27/2017
Service Type: Repair
Review Created: 07/05/2017 02:24 PM
Aurora M. on 06/30/2017
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
"Oil change Service takes 4 hrs, every time. "
No
Vehicle: 2016 Hyundai Elantra
Category: Service
Service Date: 06/27/2017
Service Type: Maintenance
Review Created: 06/30/2017 12:38 PM
Daniel C. at Brown Hyundai of Laredo responded on 06/30/2017

Thank you for your feedback. We do apologize for the wait time.
Please accept our apologies. If i may be of further assistance. Please call me.
Danny Cruz
Service Mgr.
956-231-5626

Greg M. on 06/30/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Professionalism "
Great job quick and informed me every step of the way.
Vehicle: 2012 Hyundai Sonata
Category: Service
Service Date: 06/27/2017
Service Type: Repair
Review Created: 06/30/2017 11:02 AM
Martha A. on 06/20/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"It's nice to be acknowledged when you come in for service."
Excellent
Vehicle: 2016 Hyundai Sonata
Category: Service
Service Date: 06/16/2017
Service Type: Repair
Review Created: 06/20/2017 05:06 PM
Maria S. on 06/19/2017
Recommended badge inactive Recommended
Overall Rating 1/5rating 1rating 1rating 1rating 1
"Poor cuatomer service"
Poor customer service
Vehicle: 2013 Hyundai Azera
Category: Service
Service Date: 06/15/2017
Service Type: Maintenance
Review Created: 06/19/2017 07:53 PM
Daniel C. at Brown Hyundai of Laredo responded on 06/19/2017

Thank You for your feedback Mam. We do apologize for the inconvenience. The diagnostic fee did apply, As we explained to you before any work was done. Please feel free to call or come by the dealership and i will be more than happy to talk with you.
Danny Cruz
Service Manager
956-231-5626
dcruz@brown-hyundai.com

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