Browncroft Garage, Inc


Overall Rating 4.91/5Overall Rating 4.91/5Overall Rating 4.91/5Overall Rating 4.91/5rating 4.91

351 Reviews

100% Would Recommend
Latest Review about 16 hours ago
Tim S. on 08/22/2017
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"They came to the RESCUE"
IF I COULD GIVE 6 STARS I WOULD. Had driven our van 1000 miles from our home in Iowa to take our son to college in your fair city, 5 minutes into Rochester, it breaks. BREAKS! Full of our our child's worldly possessions, miles from the hotel, middle of the night before orientation. USAA helped us get it towed to Browncroft. We have to return home for work...I assume I am going to have rent a car, go back to Iowa. then make a 26 round trip next weekend to retrieve the van from Rochester. THEY FIXED IT on SUNDAY. WITH NO HOPE OF REPEAT BUSINESS, and they stayed past closing to get it done...

They were great to us...GREAT...we were hostages to our situation, but for most of you you have some options...

If you can choose...CHOOSE BROWNCROFT
Vehicle: Honda Odyssey
Service Date: 08/20/2017
Review Created: 08/22/2017 05:16 AM
David R. on 08/15/2017
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"Respectful approach"
The business is first class.
Vehicle: Honda Civic
Service Date: 07/27/2017
Review Created: 08/15/2017 02:21 PM
Chris K. on 08/15/2017
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"Great service"
Sunday hours are a bonus.
Vehicle: Mazda CX-9
Service Date: 08/13/2017
Review Created: 08/15/2017 05:03 AM
Shereen H. on 08/11/2017
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"Browncroft review"
the people and the work make it great
Vehicle: Honda Civic Sdn
Service Date: 07/23/2017
Review Created: 08/11/2017 09:35 AM
Reggie W. on 08/03/2017
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"Perspective and respect of your vehicle"
Honest service, resonable prices and quality work with good communication.
Vehicle: Land Rover Range Rover Sport
Service Date: 08/01/2017
Review Created: 08/03/2017 02:39 AM
Susan N. on 08/02/2017
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"Professional, Courteous and fair!"
I bring all my family vehicles here and am always satisfied with the work they have done to keep all our cars safe and running. Normally I can leave the vehicle but I was headed out of town and needed to wait. They were conscious of my waiting for my car and finished quickly. The coffee and snacks are always a welcome addition!
Vehicle: Hyundai Elantra
Service Date: 07/28/2017
Review Created: 08/02/2017 02:19 PM
Ken K. on 08/01/2017
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"good service"
done quickly & reasonable
Vehicle: Toyota Avalon
Service Date: 07/26/2017
Review Created: 08/01/2017 02:14 PM
Sharon V. on 08/01/2017
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"Car repair service/Browncroft Garage:"
Helpful staff; pleasant, courteous, knowledgeable; work with me on car issues to find reasonable solutions.
Vehicle: Toyota Corolla
Service Date: 07/06/2017
Review Created: 08/01/2017 07:38 AM
Jerry R. on 07/31/2017
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"Bird poop"
My wife was upset when hat her car was covered in bird poop when she picked it up. She told Dan about it but he didn't do anything about it. My feeling is he should have offered to pay for a car wash.
Vehicle: Honda CR-V
Service Date: 07/28/2017
Review Created: 07/31/2017 10:01 PM
Rich S. on 07/25/2017
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"2002 Camry XLE 125,000 maintenance"
Scott and Dan are great....honest service and fair prices
Vehicle: Toyota Camry
Service Date: 07/18/2017
Review Created: 07/25/2017 01:47 AM
Sabrina H. on 07/20/2017
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"Friendly, courteous, knows what they are doing."
They fixed my Saab to my satisfaction. I am very satisfied.
Vehicle: Saab 9-3
Service Date: 07/13/2017
Review Created: 07/20/2017 01:15 PM
Shirley A. on 07/18/2017
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"Great Service!!"
The guys are always there to help out on a moments notice.Had to have a tire fixed before a trip and they made time to get me in. Thanks again guys!!
Vehicle: Ford Five Hundred
Service Date: 07/11/2017
Review Created: 07/18/2017 06:29 AM
Siri B. on 07/12/2017
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"Corolla Service"
Great service as usual!
Vehicle: Toyota Corolla
Service Date: 07/10/2017
Review Created: 07/12/2017 08:01 AM
Dottie K. on 07/08/2017
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"oil change"
Went in for my 3,000 mile oil change and as usual got great service. They are very honest that is
what I love about this garage. I can always trust them they always give me their honest opinion !!
Vehicle: Chevrolet Cavalier
Service Date: 07/06/2017
Review Created: 07/08/2017 12:24 PM
Tom T. on 07/07/2017
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"Very fair"
A true neighborhood business that works with its loyal customers to provide excellent service and a very fair price. Thanks.
Vehicle: Honda Odyssey
Service Date: 07/05/2017
Review Created: 07/07/2017 06:47 PM
Joyce B. on 07/01/2017
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"Friendliness of everybody and the information you provide about the service being done beforehand."
I've been coming to Browncroft garage for quite a few years. I feel you are trustworthy and provide excellent service. The new owners have made good changes in the place and I always feel welcome when I come in for service. You do what you say you will do.
Vehicle: Chevrolet Impala
Service Date: 06/29/2017
Review Created: 07/01/2017 12:51 PM
Marie S. on 06/28/2017
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"convenience communication trust"
The Browncroft team always teaches me something when I have a question
The guys are great
Vehicle: Ford Edge
Service Date: 06/26/2017
Review Created: 06/28/2017 04:27 AM
Brian M. on 06/24/2017
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"They know you, they know your car!"
Top notch in every respect- quality of work, customer service, and delicious snacks in the waiting area! 😋
Vehicle: Volkswagen Jetta
Service Date: 06/21/2017
Review Created: 06/24/2017 04:38 PM
Courtney W. on 06/23/2017
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""Repairs""
So. Your gonna good and bad.
The Good. Great Service!
The Bad... I'm Strapped for Cash or I'd get it Done ASAP.

AT LEAST THEY DIDN'T RIP ME OFF...
AND TOLD ME THE STRAIGTH TRUTH.

I'd Go Back. I'm not Happy that I have to Maintain the Machine... But When it Runs. I'm CRUZIN...😁
Vehicle: GMC Yukon
Service Date: 06/21/2017
Review Created: 06/23/2017 01:43 PM
Justin C. on 06/22/2017
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"My 1st Visit"
I thought the customer service and communication was exceptional. The employees seemed very personable and the atmosphere in the shop was welcoming. I brought my vehicle in for minor items (oil change and tire patch), but the work they did seemed to be well done. I do believe they were a overpriced for patching a tire, but the pricing on the oil change was normal. I would return again in the future.
Vehicle: RAM 1500
Service Date: 06/20/2017
Review Created: 06/22/2017 05:22 AM
Displaying Review 1 - 20 of 351 in total