Browncroft Garage, Inc


Overall Rating 4.91/5Overall Rating 4.91/5Overall Rating 4.91/5Overall Rating 4.91/5rating 4.91

299 Reviews

100% Would Recommend
Latest Review 1 day ago
Liz L. on 08/05/2016
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Very honest and very helpful"
As a newcomer to Rochester, and someone who hasn't had a car in years, I wanted to find a garage that was honest, easy to work with and supportive. I found that with Browncroft Garage. They give me the head's up on what truly needs to be worked on and aren't the type of place that makes up stuff that needs to be "fixed." I appreciate that they treat me with respect. They fix everything in a timely and cost-effective manner.
Vehicle: Jeep Compass
Service Date: 08/03/2016
Review Created: 08/05/2016 08:27 AM
Bob M. on 08/05/2016
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Now you hear it, Now you don't !"
Had intermittent front end clanking noise that took two trips to hear. First drive with Scott produced no noise. But he kept the car for an inspection which was inconclusive. Scott said to bring it back any time if noise persisted. After returning home my wife took the car on an errand. Got a call from her saying the noise was back! Go figure! Took the car back the next day for a 2nd test drive. This time I was able to replicate the noise with Scott riding along. Turned out to be a crack in a rotor. Had a front end brake job and all is well. Have been doing business with Browncroft for years and Scott and his crew provide the same honest, reliable, and friendly service that we experienced when Eric ran the shop.
Vehicle: Honda CR-V
Service Date: 08/01/2016
Review Created: 08/05/2016 08:16 AM
Nissan G. on 08/04/2016
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Nissan said the business was able to get the inspection done quickly. They were honest with the evaluation and they did not try to push services.
Vehicle: Honda CR-V
Category: Service
Service Date: 07/27/2016
Review Created: 08/04/2016
This review was collected via phone interview by Customer Research Inc.
Chelsea M. on 08/03/2016
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Awesome!"
I was really happy with my experience at brown croft. The staff was very pleasant and Dan was great to work with! They are an honest company and they are nothing like the crooked mechanics around Rochester. I highly recommend them and their services.
Vehicle: Chevrolet TrailBlazer
Service Date: 08/01/2016
Review Created: 08/03/2016 07:10 AM
Reggie W. on 08/03/2016
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Reggie said this business was attentive towards his vehicle. When he brought his vehicle to them they listened to what he had to say. He noted that not everyone is a technician, so they always have someone who can take the vehicle out and take a look at it.
Vehicle: Land Rover Range Rover Sport
Category: Service
Service Date: 07/31/2016
Review Created: 08/03/2016
This review was collected via phone interview by Customer Research Inc.
Chip A. on 07/28/2016
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
Chip said this business got the job done quickly but the price was a little bit high.
Vehicle: Ford Focus
Category: Service
Service Date: 07/25/2016
Review Created: 07/28/2016
This review was collected via phone interview by Customer Research Inc.
Erica B. on 07/26/2016
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Kindness & honesty "
Absolutely! Our family appreciates the friendly customer service, good quality work and their integrity and honesty.
Vehicle: Dodge Grand Caravan
Service Date: 07/21/2016
Review Created: 07/26/2016 04:51 AM
Rachel M. on 07/23/2016
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Rachel said the staff at this business are very nice and they fixed what was needed.
Vehicle: Subaru Outback
Category: Service
Service Date: 06/24/2016
Review Created: 07/23/2016
This review was collected via phone interview by Customer Research Inc.
Michael S. on 07/20/2016
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
Michael said they're good people at this business. He recommends this business for service.
Vehicle: Chevrolet Chevy Express
Category: Service
Service Date: 07/08/2016
Review Created: 07/20/2016
This review was collected via phone interview by Customer Research Inc.
Shaina G. on 07/15/2016
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Shaina said everything at the business worked out. They were quick and her vehicle is doing well.
Vehicle: Jeep Liberty
Category: Service
Service Date: 07/11/2016
Review Created: 07/15/2016
This review was collected via phone interview by Customer Research Inc.
Elaine H. on 07/11/2016
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Elaine said the business was nice to deal with, they seemed to know what they are doing when doing work on her vehicle and the prices are reasonable.
Vehicle: Saturn Aura
Category: Service
Service Date: 07/01/2016
Review Created: 07/11/2016
This review was collected via phone interview by Customer Research Inc.
Neil B. on 07/08/2016
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Neil said the customer service was very friendly and the staff is knowledgeable. It was only a few hours before he got his vehicle back. He said he was very happy with the service at this business. He recommends the service at this business.
Vehicle: Buick Lucerne
Category: Service
Service Date: 07/05/2016
Review Created: 07/08/2016
This review was collected via phone interview by Customer Research Inc.
Eliezer L. on 07/06/2016
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Honest"
Scott and his team at Browncroft Garage are honest mechanics.
Vehicle: Toyota Sienna
Service Date: 07/01/2016
Review Created: 07/06/2016 12:41 PM
Larry H. on 07/06/2016
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Inspection"
very happy. my car passed inspection. no extra work needed
Vehicle: Honda Accord
Service Date: 07/01/2016
Review Created: 07/06/2016 07:17 AM
Andrew W. on 07/01/2016
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Andrew said the business location was convenient, it was a good experience and they did a good job.
Vehicle: Toyota Corolla
Category: Service
Service Date: 06/26/2016
Review Created: 07/01/2016
This review was collected via phone interview by Customer Research Inc.
Joe M. on 06/30/2016
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Very Helpful, and timely."
I dropped my car off for NYS inspection, tire rotation, and airbag diagnostics. They called me within an hour telling me my car was done and the results and options regarding the diagnostic test. Great, affordable, knowledgeable customer service.
Vehicle: Ford Fusion
Service Date: 06/27/2016
Review Created: 06/30/2016 06:54 AM
Amanda C. on 06/30/2016
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Amanda said she called and the business was able to take the vehicle in for service on the same day and completed the service in a couple of hours.
Vehicle: Toyota Corolla
Category: Service
Service Date: 06/28/2016
Review Created: 06/30/2016
This review was collected via phone interview by Customer Research Inc.
Lisa G. on 06/28/2016
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Service call"
Scott and his crew are the best of the best! I wouldn't go anywhere else!
Vehicle: Saturn Vue
Service Date: 06/24/2016
Review Created: 06/28/2016 04:15 AM
Natalie J. on 06/28/2016
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"My A/C works great now! "
MY A/C wasn't cooling very well and Browncroft was able to get it charged up and working in no time. The cost was very reasonable, as always. They are not only good mechanics but very friendly as well. I have been a customer since 1983! I have recommended them many times.
Vehicle: Subaru Impreza
Service Date: 06/26/2016
Review Created: 06/28/2016 03:09 AM
Andy H. on 06/25/2016
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Andy said he received fast service and he really appreciated it.
Vehicle: Honda Accord
Category: Service
Service Date: 06/22/2016
Review Created: 06/25/2016
This review was collected via phone interview by Customer Research Inc.
Displaying Review 141 - 160 of 299 in total