Brenda said she is not a completely satisfied customer and she would rate the overall experience with a 4 because her vehicle was not ready when promised and she was not told that it was going to take an additional week for the repair. Therefore, the vehicle was not ready when promised it was one week late. She was told that it was an insurance company delay, which caused a delay getting the parts. She also said there is still a lever that is broken on the vehicle that raises the seat. Brenda was not kept adequately informed during the repair process. She had to call them to get updated because they did not call her. She was not involved in the preparation of the estimate.
Recommended
This review was collected via phone interview by Customer Research Inc.
Net Promoter® NPS®, NPS Prism®, and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld. Net Promoter Score™ and Net Promoter System™ are service marks of Bain & Company, Inc., and Fred Reichheld.
Attention
We use cookies to personalize content, enable certain functionality, and track site analytics for marketing purposes. You consent to our cookies if you continue to use this website.
Verified Customer
