Review for Capitol Cadillac Lansing Body Shop
Sally V. on 09/22/2012
Sally said her window needed a new motor and on the day of the repair, the part that was ordered was the wrong one. They found the right one in their own shop, which made Sally wonder why they couldn't have repaired the window right away. They also offered to order the correct part while she waited, again making her wonder why that hadn't been done. When it came time to pay, she was on a test drive with a salesman from the show room. When she returned, she stated she did not like the way Rachel said she had been trying to find her. The salesman should have told Rachel they were going on a test drive. She chose not to elaborate if she was kept informed. However, when Sally went to pay, the paperwork was not ready. She received 9 pages in all and feels that was a waste of paper. When she got home, her window was stuck again. She called them, and they said they had never had a problem like that before and there might be a timing delay when a window is rolled up and down. However, while back at the business, the window acted fine. Sally mentioned she has been mostly satisfied with the business since 1997. The window has been working fine since the last time she was in.
Service Date: 09/11/2012
Review Created: 09/22/2012
This review was collected via phone interview by Customer Research Inc.