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Capitol Cadillac Lansing Body Shop

Average Score
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(536 Reviews)
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ReScore
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
Original Review
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Business Details

Contact
(517) 393-5600
No Business Hours Provided

Business Hours

* Eastern Time (US & Canada)
5901 South Pennsylvania Ave Lansing , MI 48911
Capitol Cadillac Lansing Body Shop 's Reviews
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(536 Reviews)

JD
Janice D.
Michigan
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
05/15/2013
verified customer Verified Customer
Category: Collision
Janice said the business gave her an estimate, then when she left they called her and increased it. It was not a pleasant experience. They did do a good job on the work, but she would not recommend them for the reason mentioned.
Not Recommended
Rod T. from Capitol Cadillac Lansing Body Shop responded on 05/17/2013 04:46 AM
When her vehicle was torn down for repairs we found the tabs on the right headlamp were broken, which could not be seen until teardown. She does not understand that an estimate is exactly that, all we can write on the original estimate is what we can actually see.
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