business image

Capitol Cadillac Lansing Body Shop

Average Score
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(536 Reviews)
Write a Review

Score Details

Last 30 Day Trend

Active Business

ReScore Reviews

ReScore
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
Original Review
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
0
Total ReScores
-
ReScore Average

Business Details

Contact
(517) 393-5600
No Business Hours Provided

Business Hours

* Eastern Time (US & Canada)
5901 South Pennsylvania Ave Lansing , MI 48911
Capitol Cadillac Lansing Body Shop 's Reviews
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(536 Reviews)

ES
Ethel S.
MI
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
05/13/2011
verified customer Verified Customer
Category: Collision
Ethel said her overall experience with them could be better, if they would have all the payments done in one office. She had service work and body shop work done. She uses a walker. It's hard for her to stand there, while someone runs all over getting the paper work. They didn't keep her adequately informed during the repair process. They told her ahead of time what they were going to do. That was fine with her. She was already aware of it. She had called them, and they returned her call. They wanted to know if she had any fluid leaks. They checked it out and she did. They fixed it. She didn't have any communication with the shop as far as she knows. They are expensive. She would recommend them if they have a Cadillac, because that's the place to go if they do.
Recommended
This review was collected via phone interview by Customer Research Inc.
Net Promoter® NPS®, NPS Prism®, and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld. Net Promoter Score™ and Net Promoter System™ are service marks of Bain & Company, Inc., and Fred Reichheld.